NICOLE TRAVAN MASON-LOWE

Lot #121 Tyrall Gardens, Sandy Bay

Lucea P.O,

Hanover, Jamaica,

West Indies

Cell: 1 876 504 0267/429 6393

[email protected]

Objective
To seek employment within your organization, and work with a reputable organization that is keen on delivering exceptional customer service to their clients, while being financially viable for both employees and company owners

Education
2004 – 2006, Western Hospitality Institution – Associate Degree in Hotel and Tourism Management

1991-1996, Rusea’s High School – Major in Food Preparation and Service

1984 – 1990 Cacoon Primary School

C X C General

Food &Nutrition

Accounts

English

S. S. C

Social Studies

Mathematics

Food and Nutrition

English

Work Experience
2018-Present
Assistant Food & Beverage Manager – Couples Swept Away
Accountable for food, beverage and sanitation services quality

Leads a dedicated, highly competent, cheerful team of 3 highly multi-skilled flexible managers, 25 Team Leaders, 4 Host/ess and 192 team member

Lead the teams in training to provide the best in beverage service, superior drink quality, fully stocked and service bars and mini bars, and quality events in a clean and sanitized environment.

Lead a team that provides the best in food, drinks and sanitation services, superior services at all outlets and events

Formulate effective Bar, Dining Room and Stewarding Budgets and ensure that each operates within the budget

Conduct training for all bar, dining room and stewarding team members to perform their Job Description at the required standard

Participate in recruitment for suitable candidates for the division

Ensue that both quality and quantity of menu items are in proper supply for service

2011-2018
Stores Manager – Couples Swept Away Negril
In charge of the total store room which includes (food and beverage, non food, stationery, water sport, guest supplies and linen), 6 Team Members, 1 team leader
Doing weekly/Monthly inventories on all items
Construct department welcome/orientation kit on SOPs and basic HACCP
Do shift line up and attend weekly managers meeting/briefing
Prepare weekly core brief, contract breaks and vacation for team members
Ensure that all bars and food outlets received ordered items within the prescribed time daily
Schedule and conduct basic HACCP training

2010-2011
Bar Manager – Couples Swept Away Negril
In charge of 9 Bars, 312 in-room bars and 60 Team Members including Supervisors
Doing Monthly and Financial Reports
Construct Yearly Budget for the department
Fill-in in the absence of the Food and Beverage Manager
Do shift line up and attend weekly managers meeting/briefing
Prepare weekly core brief, contract breaks and vacation for team members
Ensure that all bars are properly manned
Schedule and conduct customer service training

2006-2010
Restaurants Manager – Couples Swept Away Negril
In charge of four Restaurants, two grills and over ninety Team Members including Supervisors
Doing Monthly and Financial Reports
Construct Yearly Budget for the department
Fill-in in the absence of the Food and Beverage Manager
Do shift line up and attend weekly managers meeting/briefing
Prepare weekly core brief, contract breaks and vacation for team members
Ensure that all service areas are properly manned
Schedule and conduct customer service training
Effectively cater for 100-300 guests for wedding reception/functions

2002 – 2006 – Dining Room Team Leader– Couples Negril

Preparing weekly and monthly payroll and vacations for all colleagues
and team leader in the department

Setting up weekly staff schedule

Doing bi-monthly inventories

Ensuring that monthly one-ones and bi-annual appraisal
for accountable colleagues are done on time

Deputized in the absence of my manager

Schedule and conduct customer service training with colleagues

2001-2002
Worked in Purchasing

2001 – 2002 – Dining Room Hostess – Couples Negril

Greet, Meet, and seat guest that comes to the dining room and ensures that they receive quality service.

1998 – 2001 – Waitress Couples Negril

Working all restaurants (Italian, Jamaican, Fine Dining, Main Terrace)
Effectively and independently manage a station of 30 covers

Assist Dining Room supervisor monitor shift whenever there is a shortage

Independently host lunch and breakfast while monitoring a minimum of 10-12 staff members.

Assist in hosting functions such as Anniversary and New Year Eve’s Party

Independently and effectively cater for 25-30 guests for wedding reception
Achievements and Certifications
1999 Most Improved Colleague Award – Couples Negril (Dining Room)

2000 Employee of the Year Award – Couples Negril (Dining Room)

2001 Certificate of participation in Environmental Expo

2003 Team Leader of the Quarter – Couples Negril (Dining Room)

2003 Team Leader of the Year Award – Couples Negril (Dining Room)

2004 Team Leader of the Quarter – Couples Negril

2004 Nominated Team Leader of the Quarter – Couples Negril

2004 CPR Certification for level 1

2005 Fire Warden Certification

2005 HACCP Coordinator Certification

2005 HIV/AIDS Coordinator Certification

2006 Associate Degree in Hotel Management

2007 Nominated Manager of the Quarter- Swept Away Negril

2008 Nominated Manager of the Quarter- Swept Away Negril

2014 Winner for Manager of the Quarter – Swept away Negril

2014 Winner for Manager of the Year – Swept away Negril

2016 Nominated Manager of the Quarter – Swept away Negril

2019 – Manager of the Quarter – Swept Away Negril

Lecturer Series Certificate

Understanding the fundamental principles of strategic marketing

The strategies of product analysis used in marketing

The use of critical thinking to advance productivity in the business

and tourism industry.

Understanding the importance of empowerment and motivation in the work place

Computer Skills

Microsoft Word, Microsoft Excel, ADACO Eclipse, Publisher, Micro system, Smartec

Interests and Activities
Cooking, Playing Netball, Socializing, Playing Hockey

Watching Cricket, Keeping up with current affairs

References

Mr. Michael Lake                                         Mr. Jonathon Allen
Financial Controller                                      Food and Beverage Manger
Couple Swept Away Negril                           Couples Swept Away Negril
Jamaica, West Indies                                     Jamaica, West Indies
Email: [email protected]                          Email: [email protected]
Telephone: 1-876-438-6776                           Telephone: 1-876-356-7814

Personals

Date of Birth: September 26, 1979

Place of Birth: Lucea, Hanover

Gender: Female

Marital Status –Married

Dependent – two (10yrs & 4yr)