NIKKI LACSINA-CONDE
+63 917 240 2119 [email protected]
https://www.linkedin.com/in/nikki-conde-4696a211b/
Imus, Cavite

PROFILE
A Senior Housekeeping Coordinator with more than a decade of experience in one of the finest hotels in the world. A consistent performer and model employee of the year finalist. Has good attention to details and interpersonal skills, with technical know-how in Microsoft Office Applications (Word, Excel and Outlook), Opera and HotSOS Internal Task Assigner System. Willing to learn and accept supervisory assignments.

EDUCATION
Bachelor of Science in Hotel and Restaurant Management
2004 to 2007
La Consolacion Manila

WORK EXPERIENCE
Housekeeping Clerk/Coordinator
Sept 2007 to present
The Peninsula Manila – Often referred to as the “Jewel in the Capital’s Crown” and awarded as one of the best hotels in Manila.

Duties and responsibilities

– Room attendant shift management and monitoring

– Updates/Controls room status

– Handles Out of Service/Out of Service room

– Assigns Preventive Maintenance and Quick Fix rooms

– Process and document guest requests
– Direct coordination with the Assistant Executive Housekeeper and Executive Housekeeper
– Call and email handling
– Inter-department coordination
– Guests feedback and complaint management
– Generate periodic reports and other documentation