NIKO MOUSSAVI

General Manager – Customer Service Industry
Enthusiastic and committed to the management of business sales while developing and maintaining strong clientele relationships.

WORK EXPERIENCE
02/2006 – 04/2018
Contract Network Advisor
CAA – South Central Ontario
Thornhill, ON

• Develop and maintain contract agreements for 20+ regional
  facilities for south-central Ontario.
• Manage and coach in-bound call center employees.
• Create annual financial budgets and generate performance
  bonus’.
• Prepare data for quarterly trend analysis for forecasting
  decisions.
• Implement changes to existing policies in support of improving
  operating efficiency levels.
• Resolution management over accident related incidences,
  between employer and third parties.
• Participate in contract renewal negotiations of potential
  employee.
• Responsible for educating service staff on updated methods in
  accordance with U. S. and Canadian regulations.
• Acquisition of new employees, subcontractors, vendors, and
  service providers.
• Performed monthly audits on driver logbooks, and mileage
  checks.

EDUCATION
2005
Business Management
SENECA COLLEGE INSTITUTE

SKILLS

• Sales (10+ Years)
• Customer Service (10+ Years)
• Management (5+ Years)
• Communication (Verbal +Written)
• Teamwork
• Ability to Work Under
  Pressure
• Risk Management
• Critical Thinking
• Proficient in Client Retention

VOLUNTEER EXPERIENCE
06/2015 – 04/2018
Social Company Newspaper
CAA – South Central Ontario
Thornhill, ON

• Responsible for planning and organizing events for
  company community involvement.
• Organized a bicycle charity event to gain driver
  awareness of cyclists and safe operation of motor
  vehicles.
• Create company awareness through multi-media public
  service announcements