NONDUMISO PATIENCE MKHONTA
Personal Information
E-mail:[email protected]. Date of Birth: 17 November 1993. Gender: f. Nationality: Swazi. Marital Status:
Single. Postal Address: 1036. Phone number: +268 76 659 445. Residential Address: Mbangweni Mbabane
Career Objective
To work in an organization which gives me a platform to enrich and utilize my overall skills in such a
manner that proves to be an asset in every state of the business thus allowing me to give my best growth
of the organization.
Related experience.
Employer: Brown’s Evolution Investments
Position: Receptionist.
Start date (06 May 2019)
 Welcome visitors and customers by greeting them in person or on the telephone.
 Answering or referring enquiries.
 Direct visitors by maintaining employee directories.
 Monitoring log book.
 Maintain communication on instructions.
 Contribute to team work.
Employer: MTN Swaziland Headquarters
Position: Quality assurance Agent
Start date (08 October 2018 end 31 January 2019)
 Performed a Verification check for the MTN Vela registration Project.
• Reviewed quality as per customer registration.
• Called and received calls from unregistered and wrongly registered customers.
• Ensured that all documents submitted were properly merged together in all project systems.
• Produced spreadsheet reports.
• Introduced new and quick working strategies to the team which were implemented.
• Data capturing.
• Internal communications and updates.
• Paid attention to detail per customer number.
• Contributed to team effort by accomplishing related results as needed.
Contract extension (22 February end 31 April 2019
Position: Vela Call Centre Agent.

 Collected all the data on unregistered numbers.
 Made daily calls to customers on an average of 100 calls a day.
 Responded calls from customer queries concerning their vela registrations.
 Compiled spreadsheet reports.
Employer: OMNY Media Group
Position: Intern, Social Media Public Relations Assistant Manager.
Start (31 January, end 30 August 2018).
• Responded to customer requests, enquiries, and comments on OMNY media group’s clients’ pages respectively.
• Built and maintained client customer relations via social media pages per client respectively.
• Compiled complaints report on customer service per client respectively.
• Compiled social media reports for sales management team.
• Performed initial client assessment and analysis to begin research processes.
• Implemented marketing strategies which resulted in 12% growth of customer base on social media.
• Data collection.
• Content creation.
• Research.
• Social media pages management.
• Designed social media report template.
• Verified data integrity and accuracy on social media reports.
Employer: House on fire
Position: Information Stand and assistant communications manager (Volunteer bush fire 2015- 2017).
• Information dissemination.
• Communications and media.
• Maintained the communication on the events
Facebook page during and few days after the
event.
• Contributed to team work and media reports.
• Attended and reported queries.
Extracurricular Activities:
• Public relations student society.
• General Secretary first year.
• Chairperson last year of my studies.
Others: Event Organizer.

Educational Qualification
• SGCSE ( St Michaels High School)
• Associate’s Degree in Public Relations (Class of 2018).
• Entrepreneurship certificate (Start-up-grind and US Embassy Eswatini ( Class of 2018)
• Black upstart Certificate (Class of 2019)
Technical Skills
– Reading and writing.
– Fluent in speaking, writing both in English and SiSwati.
– Computer literacy: Software: Microsoft word 2013, Adobe Photoshop, Illustrator, power point.
– Office suit, specifically outlook and excel
Key Skills and Strengths
• Listening
• Telephone skills
• Professionalism.
• Organization.
• Customer focus.
• Content creation.
• Teamwork.
• Motivated by issued resolutions and management
• Quality management.
• Courteous.
• Collaborative and efficient.
Personality HIGHLIGHTS
• Good communication and interpersonal skills
• Cheerful disposition
• Verbal skills
• Pay careful attention to detail
• Good in analytical skills
• Hardworking and creative individual
References
Harry Maheau Praise Ms Tarvasivva.
Browns Evolution Investments director Lecturer and PR Consultant.
Cell: +268 7687 1561 +268 76483948
Nduduzo Dlamini Leslie Montiere
MTN Swaziland Headquarters VELA Supervisor. Omny Media Group Managing Director
+26876189126 +2682505 5745