Patricia Mai E. Rivera
Address : 215 Kasoy St. San Isidro, Balanti, Cainta, Rizal (Marikina Sumulong)
Contact No. : (+63)905-415-0803
E-mail : [email protected]

Objectives

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.

Work Experience
July 28, 2019 – Present Food Server
Casamigos Cantina
Marikina City

• Welcoming the customers to the restaurant. Leads the customers to their preferred seats.
• Makes all customers feel comfortable.
• Presents the menu. Inform the customers about the menu, make recommendations, and up-sell food and beverage items.
• Take food and beverage orders from the customers. Enter orders and relay it to the kitchen and bar. Deliver food and beverage from the kitchen and bar in a timely manner.
• Maintains clean service areas. Ensures guests are satisfied with the food and service.
• Responds promptly and courteously to any requests.
• Prepares final bill, present check to guest, accept payment.
• Thank guests for their visit and invite them to return.
• Performs side duties at the start and till closing of the restaurant.

Aug. 09, 2018 to December 31, 2018 Barista / Server
Tokyo Bubble Tea
Katipunan, Quezon City

• Welcoming customers to the restaurant
• Make all customers feel comfortable.
• Take food and beverage orders from the customers. Enter orders and relay it to the kitchen and bar. Deliver food and beverage from the kitchen and bar in a timely manner.
• Prepares hot and cold drinks as ordered by customers.
• Answers questions of the customers by differentiating the drinks offered
• Thank guests for their visit and invite them to return.
• Inventories the bar stocks and replenishing items.
• Performs side duties at the start and till closing of the restaurant.

 
May 8, 2014 to August 11, 2016 Pioneer – Food and Beverage Attendant and Baquet Service
Microtel UP Technohub
Quezon City

• Welcome and greet guests. Make all guests feel comfortable and let them know we are there to personally take care of them.
• Inform guests of specials and menu changes. Make recommendations. Up-sell food and beverage items. Was the highest seller of fruit cakes in our 2015 Christmas drive.
• Answer questions about our food, beverages and other restaurant functions and services.
• Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar. Deliver food and beverages from kitchen and bar to guests in a timely matter.
• Performs side work at the start and end of each shift as required by service station assignment.
• Maintains clean service areas. Monitors and observes guests dining experience. Ensures guests are satisfied with the food and service. Responds promptly and courteously to any requests.
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable). Be ready and willing to assist fellow servers as situations arise. Be ready and willing to assist bus person with clearing and resetting tables.
• Thank guests for their visit and invite them to return
Skills
• Can work under pressure.
• Knowledgeable in MS Word, MS Excel, MS PowerPoint
•
• Research
• Professional proficiency in English. Scored 850 out of 990 on the Test of English for International Communication (TOEIC).
o Rating: “Ability to communicate effectively in almost any situation.”
• Good Communication skills
• Can socialize with different kind of people
Education
• Tertiary
o Mapúa Institute of Technology, Bachelor of Science in Hotel and Restaurant Management (2010-2014)
o American Hospitality Academy, 3-month Culinary course (July-September 2012)

 
Organization
• Mapúa Association of Restaurateurs, Chefs, and Hoteliers (M.A.R.C.H) (2010-2014)

On The Job Training
1. Food and Beverage Department Cabalen
54 J. P. Rizal St. Brgy. Marilag, Proj 4, Quezon City
December 14, 2013-January 14, 2014

2. Housekeeping Department The Peninsula Manila Makati City
October 21, 2013-January 6, 2014

Trainings/Seminars Attended
1. Basic Training Global Training Systems – Philippines, Inc.
5th Floor, Manufacturer’s Bldg., Inc.
Ronquillo St. Plaza Sta. Cruz, Metro Manila
March 3-13, 2018

2. Barista Training The Coffee Bean & Tea Leaf
Table Group Inc., Unit 4 108 E. Rodriguez Jr. Ave., Libis, Brgy. Bagumbayan Quezon City

3. Philippine Beverage Congress Part II, Padi’s Point Araneta Center,
A flairbartending seminar, Cubao Quezon City
Featuring Tomek Malek March 3, 2013

4. Food and Beverage Services NCII Pauiline Joy Training & AssessmentCenter
Certificate No. 12131402026907 3rdflr. Exceland system bldg. 1,
September 20, 2012 Barangay Bahay Toro Congressional Ave. Quezon City

5. Mapúa “Raising the Bar” Barista Seminar, Padi’s Point, Malate, Manila
Padi’s Point September 1, 2012

6. Mapúa “Raising the Bar” Bartending Seminar, Padi’s Point, Malate, Manila
Padi’s Point September 1, 2012

7. Mapúa “Raising the Bar” Wine Seminar, Padi’s Point, Malate, Manila
Padi’s Point September 1, 2012

8. Basic Hotel, Housekeeping, Crown Regency Residences, Cebu City
and F&B Operations July 24, 2012

9. “A closer look of in-flight catering operations” Macro Asia Catering Services
Macro Asia West Service Road, Merville Exit,
NAIA, Pasay City
June 6, 2012

10. Italianni’s Restaurant Familiarization Italianni’s Gateway
February 8, 2011