Philmon Mehari Truck Driver
TN USFood service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Flexible, results-orientated Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills.
Highly proactive manager with 7 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back of house operations.
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Manager with experience leading multi-million pound restaurants as well as banquet and catering operations at award-winning restaurants around the country. Driven to raise the bar for fine dining and all aspects of guest relations.
Hotel dining and catering professional versed in guest services food and beverage operations. Experienced in large scale events as well as intimate gourmet dining and afternoon tea services.
Education
- 2011 - 2012 Diploma in Computer Air Travel Operations, at Nairobi Aviation College
- 1999 - 2003 Secondary Education Exam at City High school
Experience
- 2017 -2018 Manager at Autogrill
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• Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes.
• Strategically developed effective marketing plans to increase sales and profits while managing costs.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Carefully interviewed, selected, trained and supervised staff.
• Skillfully interacted with external vendors to obtain the best quality in pricing and product.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
• Maintained a safe working and guest environment to reduce the risk of injury and accidents.
• Led and directed team members on effective methods, operations and procedures.
• Created fun team building activities to engage staff in upselling to meet revenue targets.
• Interacted positively with customers whilst promoting hotel facilities and services.
• Promoted the business through participation in and sponsorship of community events.
• Conducted timely performance evaluations for all front of house staff.
• Oversaw front of house personnel to maintain adequate staffing and minimized overtime.
• Correctly calculated inventory and ordered appropriate supplies.
• Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Actively participated in ongoing customer service programmed to build sales and rapport in the community.
• Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
• Prepared for and executed new menu implementations.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
• Organized special events in the restaurant, including receptions, promotions and corporate lunches.
• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. - 2013 - 2017 Manager at Subway
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• Provide superior and professional customer service.
• Build long-term repeat relationships with customers through personal integrity, sales, and product expertise.
• Welcome customers by greeting them.
• Collect payments from customers.
• Take orders from patrons for food or beverages.
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Present menus to patrons and answer questions about menu items, making recommendations upon request.
• Inform customers of daily specials.
• Clean tables and/or counters after patrons have finished dining.
• Make sure customer receives the service needed.