PIJAY L. CRUZ

Pilahan Sabang Lipa City

Mobile No.: +639353205629

Email Address: [email protected]

IT Technical Support with 7+ years of experience in information security and highly familiar with a wide variety of security, engineering, networking, and operating system software. Possess Degree in Bachelor of Science in Computer Science.

POSITION DESIRED: ANY

OBJECTIVE
To enhance my capabilities in a well-known established firm where I can share my knowledge, apply what I’ve learned and at the same time gain more experiences.

Ø  Mastered effective daily use of Microsoft Office products and record keeping and retention principles

Ø  Demonstrated accuracy, attention to detail and ability to work well in team environment

Ø Networking, Photo Editing

·         SECURITY: Microsoft Security Essentials/Kaspersky /Avast /, Secure Works, IDS/IPS, Sumo Logis cloud-based log management, Networks firewall
·         REVERSE ENGINEERING: malware sandbox

·         NETWORKING:Wireshark/TCPView packet analysis, DNS servers, mail server

Platforms:
Mac OS, Windows 7/8/10
Tools:
Adobe Creative Suite (Photoshop, Acrobat, Fireworks, PageMaker, Flash); MS Project, MS Office Suite (Word, Excel, Access, PowerPoint, Outlook)
 

April 10, 2019 up to Present                                    LABORATORY CUSTODIAN

AICS Bldg. Pilahan Sabang Lipa City

Duties and Responsibilities

Ø  Editing Photo, Creating Tarpaulin, and Back Drop for schools’ program.

Ø  Implements official laboratory schedule at all times

Ø  Assist users/students on the proper usage of the laboratory and the apparatus, machines, equipment and other materials found therein.

Ø  Responsible for the orderliness and cleanliness of the laboratory

Ø  Guide the students on the proper implementation of the standard rules and regulation inside the laboratory.

Ø  Performs troubleshooting task, minor or major repairs when necessary

Ø  Install, assemble and configure software, hardware of new or upgraded hardware, software systems and network technology

Ø  Performed in-depth forensics on workstation hard drives

Ø  Recommends modification and acquisition of new or upgraded hardware, software system and network technology.

Ø  Is accountable for any loss of tools. Apparatus and other materials in the laboratory.

Ø  Replace electricity equipment

Ø Repair Air condition

January 15, 2015 – April 30, 2016              LABORATORY CUSTODIAN

AICS Olongapo 2nd Flr., BPI., Rotonda Bldg., Rizal Avenue, West Bajac,Bajac, Olongapo City, Philippines

Duties and Responsibilities

Ø  Editing Photo, Creating Tarpaulin, and Back Drop for schools’ program.

Ø  Implements official laboratory schedule at all times

Ø  Assist users/students on the proper usage of the laboratory and the apparatus, machines, equipment and other materials found therein.

Ø  Responsible for the orderliness and cleanliness of the laboratory

Ø  Guide the students on the proper implementation of the standard rules and regulation inside the laboratory.

Ø  Performs troubleshooting task, minor or major repairs when necessary

Ø  Install, assemble and configure software, hardware of new or upgraded hardware, software systems and network technology

Ø  Performed in-depth forensics on workstation hard drives

Ø  Recommends modification and acquisition of new or upgraded hardware, software system and network technology.

Ø  Is accountable for any loss of tools. Apparatus and other materials in the laboratory.

Ø  Replace electricity equipment

Ø Repair Air condition

July 28, 2010 – July 28 2013                                Information Technology

GGP Contact Solution Call Center

Upper Fairview Guisad Rd. Baguio City

Baguio City, Philippines

Duties and Responsibilities

Ø  Banner Designer in Photoshop

Ø  Implement manage and maintain Hardware and network solution to small medium business client

Ø  Provide first level technical support to customer

Ø  Ability to convey technical solutions in a clear and concise manner

Ø  Installing and configuring computer hardware system and IT software

Ø  Testing and evaluating new technology

Ø  Monitoring IT network to ensure availability to all user.

Ø  Determined if latency was due to over-utilization or congestion

Ø  Diagnose and resolves end-user network or local printer problems, PC hardware problem and mainframe, e-mail, internet, WLAN and local area network access problem.

Ø  Identifies, diagnoses, and resolves level one problem for users of the mainframe, personal computer software and hardware, Internet and new computer technology.

Ø  Provides one-on-one end user over the phone for the user approved personal computer (PC) Software

Ø  Able to independently and within a team-spirited environment.

Ø  Investigated problems with DNS server and our zone files

Ø  Dispatched technician to site if necessary.

Ø  Network Management

Ø Monitoring agents

July 2006 – March 2010                             Computer Technician

Face.com internet Cafe

Cabanatuan City, Nueva Ecija

Philippines

Professional Experience
Ø  Installs and maintains network equipment, cabling, workstations, laptops, servers, printers, instructional technologies, etc

Ø  Respond to customer complain and provide technical advice.

Ø  Diagnose and troubleshoot hardware and related software problems

Ø  Install circuit boards and peripherals

Ø  Identifies, diagnoses, and resolves level one problem for users of the mainframe, personal computer software and hardware, Internet and new computer technology

Ø  Provides one-on-one end user over the phone for the user approved personal computer (PC) Software.

Ø  Diagnose and resolves end-user network or local printer problems, PC hardware problem and mainframe, e-mail, internet, WLAN and local area network access problem.

Ø  Coordinates timely repair of PC computer equipment covered by third party vendor maintenance coordinate.

Ø  Able to provide a full range of support and client relationship services ranging from first through the third line support and customer on site

Ø  Able to independently and within a team-spirited environment.

Ø  Attention to detail with a desire to create high quality products.

Ø  Strong presentation skills.

Ø  Good knowledge and understanding of the network infrastructure and protocols such as TCP/IP, HTTP,etc.

Ø  Desktop (PC’s Laptops and peripherals) hands-on experience for both hardware and software.

December 2004 – March 2005          :           On-Job-Training                                                                                                                               Land Transportation Office Cabanatuan (LTO)

Cabanatuan City, Nueva Ecija Philippines

Land Line   +63(044)4632233

EDUCATIONAL BACKGROUND
Tertiary                                               :           BACHELOR OF SCIENCE IN COMPUTER

SCIENCE

Wesleyan University – Philippines

Cabanatuan City, Nueva Ecija

2001 – 2005

Secondary                                           :           Our Lady of Fatima Academy

General M. Natividad, Nueva Ecija

1993 – 1997

Primary                                               :           Piñahan Elementary School

General M. Natividad Nueva Ecija

1987-1993

PERSONAL DATA
Age                             :           39

Civil Status                 :           Single

Citizenship                  :           Filipino

Date of Birth               :           September 30, 1980

Gender                        :           Male

Height                         :           5’5”

Weight                        :           130 lbs.

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

________________

PIJAY L. CRUZ

Applicant