}Ponciano Sonny Roca Noche

Block 20 Lot 25 Mahogany St. Greenfields  I Subdivision Novaliches QC

Mobile: 0915.131.3499

E-mail: [email protected]

POSITION DESIRED                        Driver, Company Driver, Personal Driver, Anything that required Driving.

OBJECTIVES

To be able to provide a higher level of assistance to customer and to the dynamic organization.

PROFILE

§   In-depth knowledge with up to latest Windows versions, Microsoft Office 365 suite, a bit of Mac Operating System

§   Knowledge of PC setup and software installations, troubleshooting skills on network connections

§   Has vested interest in the latest technological devices and the ability to operate, nevertheless of its unusual software interfaces

§   Has wide array of knowledge in various mobile OS: Android, iOS

§   A fast learner. Has uncommon ability to understand and carry out instructions

§   Sound ability to work well and complete many repetitive tasks

EDUCATION

TERTIARY

Computer Systems Technician                        AMA Computer Learning Center [Alabang]  SY 1997 – 1999

}  Trouble-Shooting and Repair for both [Hardware and Software]

}  Graduated

Secondary                                                         Roosevelt College Marikina                           Jun.1993 – April.1997

}  Graduated

Primary                                                             Roosevelt College Marikina                           Jun.1988 – April.1993

}  Graduated

TRAININGS and CERTIFICATIONS

Microsoft Certified Professional                        Database Wizards Inc.                                      29.Jun.2016

Exam 70-346                                                      Makati City

}  Managing Office 365 Identities and Requirements

To validate:

https://mcp.microsoft.com/Anonymous//Transcript/Validate

MS ID: MS0615036079

cPanel & WHM                                                 cPanel University                                                    16.Sept.2016

Learn Smart Online Classroom

Certificate of Mastery

}  SQL Server (70-464): 01-Introduction to SQL Server Toolset & Services

To validate:

ID: c324ce38-3a9b-4874-872a-Od7f898d1da8

Learning and Development [Manila]           Ingram Micro                                                            2.Aug.2016

}  Email Etiquette

Learning and Development [Manila]           Ingram Micro                                                            27.Sept.2016

}  Accelerate Pilot

}  Manila Shared Services Center

OS_SQL Server (70-464): 01-Introduction to SQL Server Toolset & Services

OS_Server+ (SK0-003): 04-Linux, NOS, Hardware Compatibility, Virtualization, Documentation, & Troubleshooting in Server+

OS_Server+ (SK0-003): 05-MMC, Command Prompt, System Settings, Server Manager, Event Viewer, & General System Maintenance in Server+

Sound Editing AMA Computer Learning Center [Cainta]

}  Basic Troubleshooting repair and PC Repair AMACLC Technical Services

Teletech [Novaliches]

}  ACE Training – English Accent and Communication Skills

}  Verizon Product Training

WORK EXPERIENCES

AtHome Service Desk Analyst                   Teletech                                                                        10.Aug.2018 – Present

Level 1 & 2 Robinson’s Place

Novaliches, Quezon City

L3 Service Desk Analyst                                Hewlett Packard Enterprise                                    3.Mar.2017 – 20.Apr.2018

Commonwealth Bank of Australia             11F IPC Building

[HPe / DXC Technology]                                McKinley Hill, Fort Bonifacio

Taguig City

L2 Service Desk / Webhosting / VPS         Ingram Micro Philippines                                     01.Oct.2015 – 03.Feb.2017

[Ingram Micro Cloud Services]                   10th Floor Two World Square Building

McKinley Hill, Fort Bonifacio

Taguig City

Technical Support Engineer                         Shore Solutions Inc.                                                   2014.Feb – 2015.Aug

[Support.com]                                                 Shaw Blvd. Mandaluyong City

Technical Support Engineer                       Convergys Philippines Corporation                      2011.Jul – 2014.Jan

[AT&T U-Verse]                                          MDC 100 Building
C.P. Garcia (C-5) corner Eastwood Avenue
Barangay Bagumbayan, Quezon City 4332
Phone: (02) 717-7147

Tier 2 Technical Support Specialist           SITEL Philippines Corporation                              03.May.2010 – 01.Jul.2011

[Dell]                                                           21st Floor Cyber Gate Plaza

Eastwood Avenue,

Barangay Bagumbayan, Quezon City

Global Service Desk                                       Teletech                                                                        2007.Aug – 2010.Apr

[Regional Technical Support]                        Level 1 & 2 Robinson’s Place

Novaliches, Quezon City

Computer Technician                                     Accentric Label Manufacturing                               2005.Mar – 2007.Jun

[Computer Repair and Maintenance]          Rajah Matanda St.

Tondo Manila

Computer Technician                                     MCL Distributors, Inc.                                               2000.Jan – 2003.Jan

[Computer Repair and Maintenance]          Guijo St. San Antonio Village,

Makati City