Princess Antoniette Cañedo Tumulak

Name (Last Name, First Name, and Middle Name): Tumulak, Princess Antoniette Cañedo

Physical Address: Brgy. Tabok , Mandaue City , Cebu

Contact numbers: 09954648932

Email Address: [email protected]

PERSONAL INFORMATION:

Date of Birth               : January 11 ,1996

Birth Place                  : Taloot, Argao, Cebu

Nationality                  : Filipino

Gender                        :Female

Civil Status                  : Married

Father’s Name                        :Antonio B. Cañedo

Mother’s Name           :Emelda M. Cañedo

In case of emergency contact person

Name: Bryan B. Tumulak

Mobile Number:09151033292

SKILLS:

∙ Good communication skills

∙Sufficient knowledge about computer literacy and able to multi-task with less

supervision

∙Flaming desire and passion to work , flexible to work under pressure

Working as a TSR for a technical account (TELCO Company) we have special tools provided by the client dedicated for troubleshooting and for dispatching a technician , we have OMS ; which is a tool design in processing/ managing orders for customers and is used for upgrading or downgrading their services. Meanwhile , serving as an Inbound/Outbound Sales Rep I have utilized CRM system  which is a set of software programs or apps that let the company keep track of their leads and other qualified clients to take advantage of the service , SALESFORCE tool in attaching emails  and so basically I only use dialer to engage/ interact with our customers.That’s all.

WORK EXPERIENCE:

Alorica Philippines , Inc.

Skyrise Building 1 Asiatown IT Park, ApasLahug, Cebu City

Technical Support Representative

April 2014 – April 2015

Responsibilities :

•        Basic Troubleshooting for cable , phone and internet services

•        Dispatching a technician for complex issues with customer’s premise

•        Caters upgrade and downgrade with customer’s services

•        Processing of bill and payment arrangements

•        Updating customers information upon request

Universal Tech Inc.

9th flr FLB Corporate Center, Cebu Business Park, Cebu City, Cebu

Sales Executive

March 2016- December 2018

Responsibilities :

•        Identifies business opportunities by contacting and establishing rapport with prospect clients.

•        Proposes sales options to close a deal.

•        Maintains good relationship with clients by providing timely response to inquiries and concerns prior with the product

•        Represents the company and promotes awareness of the brand.

EDUCATION:

Tertiary Level

Cebu Technological University

Bachelor of Arts in English major in Applied Linguistics

Undergraduate

2012 – 2014

Secondary Level

Our Lady of the Pillar Academy

Graduated

2008 – 2012

Elementary Level

Taloot Central Elementary School

Graduated

2001 – 2008