Integritas Corporate-Services Ltd
114/3 The Strand, Gżira GZR 1027, Malta
Receptionist/Assistant Office Administrator
(December 02,2019 to present)
Responsible for:
 Greet visitors in a welcoming, professional-looking and provides a favourable impression of the company. Answers basic
questions direct guests to the proper location, checks coats and offers beverages. Listening carefully to what the visitor desires enables prompt, accurate action.
 Serves as the greeter, information provider, and message taker for incoming calls. Knowledge of the company
and its staff enables proper direction of inquiries. Setting up conference calls and When arriving in the morning, I listen to voice mails that came in after hours and deal with them appropriately.
 Email correspondence, data entry, and logging in received and sent documents.
 Sorting incoming mail, signing for packages, scheduling pick-ups, and stuffing envelopes.
 Maintain Filing, Archiving and opening of new files.
 Organising the printer cupboard area and server room.
 Receives documents for signature of the Managing and Executive Directors to be place in a Signature book
And after signing, I return the documents accordingly.
 Arrange documents to courier (Local and International).
 Run errands for Registered mail and normal post.
 Making sure reception area is neat and tidy, locked drawers, turn off PC, air condition and lock server room
before leaving the office.
Antonio’s Restaurant
Golden Tulip Vivaldi Hotel
Dragonara Road, Saint Julian’s, Malta
Host / Cashier
(August 05,2019 – December 01,2019)
Responsible for:
 Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter’s name.
 Use visual cues to seat Guests in either the bar or dining area depending on their preference.
 Inform Guest of current promotion and who will be serving them to ensure a smooth hand-off to the service staff.
 Answer incoming calls to the restaurant and provide appropriate service.
 Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate.
 Tend to special Guest needs and requests.
 Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
 Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies.
 Help dining room staff by setting and clearing tables; replenishing water; serving beverages.
 Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change.
 Contribute to team effort by accomplishing related results as needed.

GAUCHO Dubai
Gate Village 5, DIFC, UAE
Receptionist
(August 14,2017 – July 15, 2019)
Responsible for:
 Manage the front desk by receiving incoming calls, greetings and attending to customers.
 Inform guests about the availability of tables and direct them to the tables.
 Keep records of guests who visit the restaurant.
 Assist guest with answers to their queries, and proper solutions to issues within my capacity.
 Check restaurant’s emails and respond to them; accordingly, informing management to certain mails when necessary.
 Communicate with my colleagues, such as, dinners, informing them of guest’s bookings, needs, special attention and complaints.
TOTORA CEBICHE PERUANA RESTAURANT
DIFC, Dubai, United Arab Emirates
Head Cashier
(March 27, 2016 – February 10,2017)
Responsible for:
 Accepts cash, checks or bankcards for payment of fees or cost of goods/services received; completes check and bankcard transactions according to established procedures.
 Post transactions on cash register or other approved means.
 Balance cash drawer against receipts, resolves discrepancies; deposits funds into proper accounts using basic accounting practices.
 Prepares summary reports to reflect cash flow.
 Prepares and maintains various records, reports and files of transaction data.
 Organise petty cash and cash deposits.
 Trains new cashier and/or oversees other cashiers.
THE ADDRESS HOTEL
Dubai Marina, UAE
Senior Cashier
(June 08, 2014 – Jan. 13,2016)
Responsible for:
 Ensure that a check is made and recorded in the MICROS system for every food & beverage sale in the outlet.
 Ensure that a check is made and recorded in the MICROS system for any meals consumed by employees or any services offered to guests as complimentary or entertainer vouchers.
 Ensure opening and closing check number used in his/her shift in the Night Auditors logbook, ensure that checks are used serially, and all the checks are accounted for.
 Open a guest check in the MICROS system, punching orders, splitting and transferring items/tables, settling checks as cash, room charge, credit card or city ledger.
 Prepare cashiers summary and tally it with MICROS reading at the close of his/her shift.
 Print and tally transaction list from credit card machines with physical check and MICROS reading.
 Prepare deposit envelopes, write the deposit amount in cashier’s deposit sheet and drop the envelope in the Front Office safe depository, in the presence of a witness, who has also signed the witness column of the cashier’s deposit sheet.

LA CIGALE HOTEL
Doha, Qatar
Lobby Head Waitress
(May 08, 2013 – May 13,2014)
Responsible for:
 Cooperating with the Lobby host/hostess to seat patrons and assign wait staff to tables.
 Training new staff in food and beverage service technique and restaurant procedures.
 Managing customer concerns and complaints about staff using conflict resolution skills.
 Providing excellent customer service to set a good example for staff.
 Keeping staff content with excellent leadership and communication skills.
THE HAROLD’S HOTEL
Cebu City, Philippines Captain Waitress
(Jan.05,2012-March,2013)
Responsible for:
 To always greet and welcome guests promptly in a warm and friendly manner.
 Always thank and give fond farewell to guests conveying anticipation for their next visit.
 Assist guest with table reservation.
 Ensure guest are serviced within specified time.
 Should has a good knowledge of menu and presentation standards.
 Boost up-selling techniques.
THE RADISSON BLU HOTEL
Cebu City, Philippines Captain Waitress
(Nov.05,2010-Dec.22,2011)
Responsible for:
 Excellent good customer service.
 Always applies service techniques correctly and serving food and beverage items with enthusiasm.
 Serve food courses and beverages to guests.
 Set tables according to type of event and service standards.
 Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
BE CONNECTED MANAGEMENT SERVICES
Charles & Keith Cebu City,Philippines Cashier Supervisor
(Sept.26,2008 – Oct.15,2010)
Responsible for:
 Completing all daily responsibilities and effectively responding to customer inquiries and complaints.
 Supervised and prepared daily individual paperwork for the team.
 Resolved inquiries and issues with customers.
 Instructed cashier, clerks, and stock associates.
 Filed documents, answered switchboard, keep organised records of in/out service as well.