RAJENDRA KUMAR PATEL
7, Shyam Puja Bunglows-3, B/h H. P. Petrol Pump, Motera, Sabarmati, Ahmedabad – 380005

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Mobile: 96012 99239 w Email:  [email protected]

Service Operation/Technical Support/Production Printing/

Dealer Service Support

Accomplished professional with more than 25 years’ experience working with leading multi-national companies seeking to transition skills to a senior position with reputed organization that will offer new challenges and provide opportunities for further professional growth.

Ø Proactive individual with expertise across all aspects of business development including techno-commercial service operations, Production Printing machine support, Dealer Support, Tech support, Training,

Ø Particular interest in leading Customer Service Operations, Dealer operations & Technical Support  to ensure responsiveness to customers, monitor customer satisfaction, and managing service operations and profitability to business through customer service ensuring good top line and less material costs.

Ø Possesses keen understanding of customer needs and able to support and retention of existing clients & Dealers through developing relevant service policy and monitoring service deliverables within predefined terms of response time, down time, revenue targets, etc.

Ø Excels in communication with peers, customers, vendors, Dealers and field engineers demonstrating commendable leadership and team building acumen as well as ability to interact/liaise across company hierarchy.

Core Competencies

Service Operations ~ Technical Support ~ Production Printing ~ Dealer Management

Experience
1) RICOH INDIA LIMITED, Ahmedabad

Joined Ricoh as Customer Support Engineer on 10th March 2003.

Now Sr. Technical Specialist, Production Printing from 1st June 2011 – Present.

A Multinational company into Document Management, known world renowned for its Office Automation Products, such as  Color Production Printers, Color and Mono Wide Format, MFD’s (Multi Functional Devices) Color / black & white, High End Digital / Analog Photocopiers, Printers, Fax machines & Digital duplicators.

Resume cont’d.

Experience (cont’d.)
Current Responsibilities:

w  Responsible for Production printing business operations for entire Gujarat region.

w  Handling color Production machines models like Pro C900//C720, C901/C901S, Pro C651/C751/ Pro C7110 / Pro C5100 / Pro C9100/ MPC W2200 /

w  MPC W2200 / MPC W2201 Inkjet A0 size Color Plan Printer and MP W2401 / W6700 B&W A0 plan printer.

w  Mono production machines likes Pro 1357. Pro 8100. Pro 8200

w  Managing Gujarat location for production printing business.

w  Planned service infrastructures and achieved operating plan with the focus on achieving   business excellence.

w  Handled Customer Servicing and Relationship management ensuring satisfaction with quality & service norms for business retention.

Achievements:

w  RICOH Winners Club 2008 Singapore Trip for outstanding performance.

w  RICOH Winners Club 20015 Europe Trip for outstanding performance.

As a Senior Customer Engineer on the Field

w  Ensuring customer delight by delivering complete service solutions through the service

Parameters set by the company.

w  Pre-Sales Tech Support, and provide absolute hardware and software suitable to customer requirement.

w  Handling high end machine including 35-135ppm, Color & Wide format MFP installed at high profile corporate accounts.

w  Managing Service Dealers Technical/Commercial.

w  As a Patch Leader, responsible for the growth of patch engineers. Technical support, Reporting, Training etc.

w  Implement operational Cost Saving Measures in field Services.

w  Responsible for contract penetration, Short Term Rental machine sale.

w  Managing Ahmedabad and Gandhinagar territory with the team of 4 engineers.

w  Achieve service parameters like MCBC, CPC, RTDT etc. for entire team

Achievements:

w  Attended all the Training given by the company on nearly all the product including High end, Color, wide format etc.

w  Declared Best Engineer of the Month most of the time in the Branch’s local contest.

w  Won Best Patch Leader title in the Branch’s contest.

w  Worked as Contract Specialist & achieved desired branch targets consistently.

Resume cont’d.

Experience (cont’d.)
 

2) COMPUSERVE SYSTEMS PVT. LTD., Ahmedabad.

Service Manager from December 1995 – March 2003

Compuserve Systems Pvt. Ltd an exclusive authorized distributors and sole service franchise of XEROX brand Fax, Laser Printer, MFD’s, and MOTOROLA mobile handset for entire Gujarat State.

w  I was handling Service Franchise Operation ( Fax, Printer and A4 MFD’s ) for entire Gujarat region through dealers network.

w  Ahmedabad, Baroda and Gandhinagar location handled with the direct team of 8 engineers and one welcome centre executive.

w  Handled MOTOROLA service centre based at Ahmedabad for entire Gujarat State.

w  Achieve service performance parameters of direct team as well as dealers.

w  Develop the skills of service engineers by providing developmental inputs and identifying their training needs.

w  Provide Support to dealers on off-take revenue by ensuring timely identifying spares / consumables as per their stocking level.

w  Manage the service contracts and achieving service revenue.

w  Provide Technical Support in resolution of difficult machine’s problem.

w  Also responsible for appointing the Engineers for service operations.

3) ARIDS MARKETING, Ahmedabad.

CUSTOMER SUPPORT ENGINEER from Feb. 1993 – Dec. 1995.

w  Installation, Servicing, Repairing of Electronics Weighing Machines.

Management Trainings Undergone

1) “Communication & Objection Handling” by INS Sparta.

2) “Planning & Goal Setting” by HERO MINDMINE.

Resume cont’d.

Academic Credentials
Education
Year
Board / University
Result
S.S.C.
Mar-85
Gujarat Secondary Edu. Board, Gandhinagar.
65%
H.S.C
Mar-87
Gujarat Higher Secondary Edu. Board, Gandhinagar.
42.62%
Diploma Electronics Engineering
Sep-93
Board Of Technical

Examination, Bombay.
63.45%
 

Additional Information
Full Name
Rajendrakumar Ishvarlal Patel
Languages
English, Hindi, Gujarati
Personal
Born on 1st Jan 1970, Gujarati, Male, Married, Indian
Computer Skills
Windows Professional and Networking
Hobbies
Reading, Listening music, Playing Volleyball, Travelling
 

Resume of RAJENDRA KUMAR PATEL (Ends.)