RAMI SERAG
Egypt

+20 127 2008 907
[email protected]
[email protected]

Objective

Ambitiously seeking to apply my skills in a sales & Marketing environment to “make the difference” as well as driven by “the will to succeed”.

Qualifications,
Special Skills,
and Activities

Languages: Arabic: native

English: fluent

Computer skills: Micros PMS opera V. 5.0.4.02/17
VICAS UAE V.4
Telos

Knowcross

HEIS (Hotel Establishment Information System)

Microsoft Office (word, Excel, PowerPoint)

Personal skills
1. Proven commitment to provide Excellent Customer service

2. Professional individual with can-do attitude

3. Energetic, positive team player with an excellent work ethic.

4. People Person & have the Ability to learn from others.

5. Dedicated to work, cooperate & Achieve Success with people.

Education

Zagazig University Zagazig,Egypt

16.09.2003 – 22.08.2007
Bachelor’s Degree of English & Education

Other School(s)

16.09.2001 – 15.07.2003

High School Certificate

Experience

DUKES the Palm
A royal Hideaway Guest Services Agent – Guest Relations
5 stars 28.03.2017 to Present
Dubai, UAE Upsell rooms via phone, face to face, showing rooms & suites, hotel

facilities and reaching hotel sales targets.
Always demonstrate the excellent level of customer services to all customers.
Achieve positive outcomes from guest queries in a timely and efficient manner.
Translate Booking.com &Trip Advisor Guest Comments to Arabic.
Send immediate check-in & check-out room reports to HEIS System.
Assist & engage with sales Team to promote hotel services to our hotel Guests.

Flora Hospitality
4 Stars

Dubai, UAE

Assistant front Desk Agent
24.02.2014 to 15.10.2016

Greeted Guests with Smile and respond promptly to their inquiries.

with hotel security, fire regulations and all health and safety legislation.

Completed Check-in &Check-out rooms and review Service requests.

Assisted other departments as necessary.

Qatar Airways Flight Attendant
Doha, QATAR 22.09.2011 to 22.03.2013

Lotus Hospitality Dubai, UAE

Welcomed Passengers on board and directed them to their seats.

Ensured the safety of passengers from Boarding to Disembarkation.

Offered Food & Beverages Services to the Passengers.

Given Medical and first aid assistance to passengers if necessary.

CID Reporter

Dec 2009 to Aug 2011

01.12.2009 to .01.08.2011

Greeted Guests with smile and answer their questions promptly.

Printed updated All and room status reports.

Reviewed service requests for arrivals.

Completed daily Guest courtesy calls.

Certifications &Training Courses
Pre-opening Team Associate, DUKES DUBAI – 2017

Dubai Way Champion Certificate, April 2019

Star of the month “December “certificate, Flora Creek Hotel Apartments- 2014

Heart Saver First Aid Course, American Heart Association, Emergency Care international Centre “ECTC”, Dubai 2015.

S. E. P Practical training “Ditching”, Emirates Aviation College, Dubai 2011.

Service Excellence Program, Qatar Airways Doha 2011

Responsible Service of Alcohol Certificate, Qatar Airways Doha 2011.