Raymond Descalso Mole
Address: Block 10 Lot 13 (C) Jabson Compound, San Andres,
Cainta, Rizal, Philippines
Mobile number: +639505420733
Email address: [email protected]

Objective
I am seeking a company where I can use my experience and education to help them meet and surpass its goals.

Personal Information
Gender: Male
Birth date: May 16, 1991
Birth place: Cavite City9
Age: 28
Height: 5’8”

Weight: 60 kg
Nationality: Filipino
Religion: Catholic
Father’s name: Norberto C. Mole
Mother’s name: Natividad D. Mole
Experience
• WNS Philippines Incorporated
Address: 9th Floor, 1880 Building, Eastwood Avenue, Eastwood Cyberpark, Libis, Quezon City, 1110 Metro Manila
Call Center agent
December 2014 – May 2019
Expedia Customer Service Representative
o Key function: To answer guest inquiries regarding hotel reservation, billing information such as mandatory fees, additional fee that hotel might collect upon check in, making a changes on the dates, guest information, bedding preferences, room type or either cancelling it thoroughly and/or guest is planning to make a reservation.
Expedia Relocation Specialist
o Key function: To help clients in finding alternative comparable accommodation if our hotel partners were unable to provide the service. Considering their needs, such as the location, amenity, and quality or comparability of the new property that were going to provide to them as their alternative accommodation.
o We also give support to our hotel partner for any inquiries regarding the reservation, such as payment, invoices, guest’s information and for assistance if they need to get in touch with the guest directly. We also help in taking relocation request and in closing out their inventory online to avoid overbooking.
Reservations.com Sales Representative
o Key functions: Help guest in making a hotel reservation. Answer queries such as rates and availability and hotel’s general information. Convince customer to make reservation by providing the benefits and opportunity of booking it today.

• Dong-In Entech K1 Incorporated
Address: SFB No. 11, Freeport Area of Bataan (FAB), Mariveles, Bataan
Industrial Engineer (IE)
December 2013 – August 2014
o Key function: To develop, improve, and implement integrated systems of people, money, equipment, materials to achieve specific goal while minimizing waste of time, money, materials and other resources.
o Perform monitoring of hourly and daily output and conducting time study to check any improvement on the production line. Determining the bottleneck on the production line and making an adjustment to ensure that the target is achieve at the end of the day.

• H.R.D. Singapore Private Limited
Address: Lot 7 Blk. 9, Ph.1, Cavite Economic Zone, Rosario, Cavite
Office Staff (CAD Encoder)
June 2013 – November 2013
o Rank 1 during the training period.
o I was able to learn how to read and write simple katakana and hiragana symbols.
o Key function: To encode house plan drafted by a Japanese planner into a computer considering all standards and restriction associated to a plan designed for a specific location or region in Japan.

Education
▪ Antonio G. Llamas Elementary School (1997-2003)
Address: Padre Zamora St., Mariveles, 2105 Bataan
o Achievements: 2nd Honor (Grade 5 and 6)
▪ Llamas Memorial Institute (2003-2007)
Address: Lakandula St, Mariveles, 2105 Bataan
o Achievements: 2nd Honor (4th year High School)
▪ Polytechnic University of the Philippines Bataan branch (2008-2013)
Course: Bachelor of Science in Industrial Engineering
Address: Freeport Area of Bataan (FAB), Mariveles, 2105 Bataan

Training and Seminars
o Streaming in a Flat World
o ISO 14001: Environment Management Systems
o PUP IE SOCIETY: Leveraging IE via BBR

o IE Androidified and Leadership on Kaizen
o Introduction to Six Sigma
o ISO 9001: Total Quality Management
o Pre Employment Seminar
o Personality Development

Character Reference
o Roy Turbanada
Lead Coach at WNS Expedia Relocation
+63949 835 2377
o Tirso Abuyo
IE Head of Dong In K1
+63999 414 7078

I hereby certify that the above information are true and correct to the best of my knowledge.

RAYMOND D. MOLE
Applicant’s Signature