Resty F. Del Rosario ITIL V3 Foundation Certified (May 2014)

Dulong Bayan, Poblacion,

Sta. Maria, Bulacan, Philippines

Mobile and Viber # +63917 981-8161
Email Address: [email protected]

Summary of Qualifications

A deep understanding of the general organizations confidential policies associated with IT. Solid record of accomplishment of providing timely and positive response to a request regarding on computer related assistance, asset management, operational acceptance testing with new systems, solving network related technology problems. Effective at training technical engineers and a team player for inshore and offshore team.

Certification
ITIL V3 Foundation

Accomplishments

Lead and train Global Field Engineer onsite support
Lead and manage on resolving day to day Break / Fix and IMACS support request and meet the committed SLA
Manage the local daily, quaterly and annual asset inventories reporting
Manage and implement onsite yearly refresh of Desktop, Laptop, Server and Network devices(Switch ad WAPs)
Aided in configuration and implement network devices refresh(Switch and WAP)
Aided inshore and offshore team for resolving issues in timely manner

Professional Experience:

IT Specialist (Consultant)
St. Marys Hospital
Dulong Bayan, Pob.,
Sta. Maria, Bulacan 3022
July 2015 to Present

Duties and Responsibility:
Manage and support HospitalComputerized System(Server, Application and Database)
Manage and support user request on break/fix hardware and software and resoled in timely manner
Manage and support Bio-metric system and CCTV system

HP Field Support Service Lead Onsite(KRAFTFOODS PH Mondelez Intl / ING-GSO)
HP PHILIPPINES
36th Flr.RSC Bdlg., Ayala Ave., Makati City
June 2009 to November 2014

Duties and Responsibility:
Administer the day to day Break/Fix and IMACS support request at HPSM(Ticketing Request System) and HPAM(Asset Management System) system to meet the committed SLA
Supervise the maintenance of 500 plus computer systems and ensured functional inter and intra net networking on all systems at all times
Manage, implement and execute projects such as hardware(Desktop, Laptop, Switches, WAPs and Servers) refresh and IT infrastructure auditing’s.
Execute the daily, weekly and monthly backup and restoration of loading/unloading of tape backup media and send to off site storage
Manage inventories of client onsite IT active components such as Server, Switches, WAPs Desktop and Laptop
Provide aid for break/fix, SCCM/RAP, Imaging, Inventories, Network and Server issues to HP Offshore Team (CCL, WINTEL, Network, PM, HPAM and SDM Team)
Provide aid in setting up multimedia, installation of relevant software for proper functioning and troubleshooting during large scale presentations and conferences involving use of technology

ITO SERVICE DELIVERY REP IV(GM/SKF/FONTERA/KRAFTFOODS PH)
Electonic Data System(EDS) Philippines
4TH Flr. Business Canter, Mandarin Oriental Hotel
Makati Ave., Makati City
Electronic Data System(EDS)
January 2008 to June 2009(Merging to HP PH)

Duties and Responsibility:
Adminster the day to day Break/Fix and IMACS support request at DW(Incident and IMACS)and CAMS(Inventory System) system to meet the committed SLA Lead support for user hardware and software on daily break/fix issue
Supervise the maintenance of 500 plus computer systems and ensured functional inter and intra net networking on all systems at all times
Manage, implement and execute client projects such as hardware(Desktop, Laptop, Switches, WAPs and Servers) refresh and IT infrastructure auditings.
Manage and execute the daily, weekly and monthly backup and restoration of loading/ unloading of tape backup media and send to off site storage
Manage inventories of client onsite IT active components such as Server, Switches, WAPs Desktop and Laptop
Manage concerns network and server issues to EDS Team (SDM and Server Team)
Smart Hands for Internal HP Team on asissting remote Server and Network Devices

IT Specialist (Consultant)
St. Marys Hospital
Dulong Bayan, Pob.,
Sta. Maria, Bulacan 3022
May 2006 to June 2009

Duties and Responsibility:
Manage and support St. Marys Hospital System(Server, Application and Database)
Manage and support user request for hardware and software, resolving the request in timely manner
Manage and support Bio-metric system and CCTV system

IT Specialist (Consultant)
OUTRUN, INC.
21st flr. Raffles Corporate Bldg.,
Emerald Ave., Oritgas Ctr.,
Pasig City
July 2005 to June 2007

Duties and Responsibility:
Manage, implement and support internal installation of various software application and testing, LAN connection and cabling
Manage, support and monitor client system and network infrastructures (Domain controller, Email, Anti-virus and firewall [software and hardware appliance])
Manage, implement, support, approve and testing various client IT infrastructure business requirements
Manage entire IT inventory listing likes: hardware and software warranty’s and license
Manage and implement IT policies
Manage, provide and compile SLA reports to meet service agreement with the clients
Manage business requirements on prospective clients (IT Infrastructure)

IT Specialist (Computer Operation and Network Management Section)
SkycableNET and SkyInternet
5th Flr. Victoria I Bldg, Quezon Ave.,
Quezon City
June 2000 to October 2001

Duties and Responsibilities:
Manage and support Multi-Platform Operating Systems (SUN Solaris and Windows NT/2000)
Perform SUN Solaris system manual backup
Perform, evaluate and testing the installation of various office Client/Server software applications
Manage and implement internal projects development to improve the office network integrity, system security, system optimization and data protection and other IT infrastructure (network upgrades, office system security, cabling requirements, and power source requirements)
Perform and support all internal end users problems and inquires about system network connections and applications
Manage and monitor network connection of office nodes for the billing system
Manage, implement, support, approve and testing variuos client IT infrastructure business requirements
Manage and implement IT policies
Manage, provide and compile internal SLA reports to meet department KPI
Perform and document internal computer facilities inventory and Software inventory and licenses

Junior Systems and Network Administrator
CyberSpace Inc.
P/H Padilla Bldg., Emarald Ave.,
Ortigas Center, Pasig City
September 1997 to March 2000

Duties and Responsibilities:
Administer the internal LAN and internet(WAN) network
Administer the systems database(Client User Data Information)
Perform systems manual backup
Manage the systems network integrity, security, internet gateways and internet downtime
Manage the update and new technologies to improved our existing internet connection and systems and network operations
Manage the systems requirement of our NOC (Network Operation Center) and inventory
Manage and monitor modem banks for dialup users

Technical Support Engineer / Supervisor for the Technical Group and Junior Systems Administration
CyberNET Information Service Inc.,
17th Floor, Strata 100 Emerald Ave.,
Ortigas Center, Pasig City
November 1995 to August 1997

Duties and Responsibilities:
Administered the Technical Support Engineer daily activities
Managing internal(office) network and internet(WAN) gateways
Performs daily softwares update
Configure Client PCs connecting to our Internet gateways
Orient client how to use Internet
Troubleshoot the client PCs
Manage and monitor modem banks for dialup users

Self Paced / Internal Trainings:

TRAININGS COMPLETION

EDS ITIL Process Suite R6 Problem Management Introduction – 2/17/2009
EDS ITIL Process Suite R6 Problem Management – 2/25/2009
EDS ITIL Process Suite Overview – 6/25/2009
220-701 CompTIA A+ Essential 2009 : A+ Computer Hardware Components – 7/22/2010
Desktop Mentor Windows 7 and Office 2007 – 12/30/2010
220-701 CompTIA A+ Essentia 2009: A+ Operation Procedures and Preventive
Maintenance – 1/21/2011
CompTIA Server+ 2009 : IT Environment – 1/24/2011
CompTIA Sever+ 2009: Functions and Network Essentials – 8/09/2011
CompTIA Server+ 2009: Disaster Recovery – 9/12/2011
Leading a Customer-focused Team – 12/28/2011
Intellectual Capital-What Would You Do – 2/28/2012
Leading High-Performance On-site Teams – 2/07/2012
Leading Teams: Building Trust and Commitments – 3/13/2012
Leading Successful Onsite Teams – 6/14/2012
Cyber Security – Phishing Awareness – 9/26/2012
Cyber Security Safer Web Browsing – 12/14/2012
Cyber Security Email Secutiry – 4/17/2013
Cyber Security Safe Social Networks – 5/21/2013
Cyber Security Password Security – 6/07/2013
Leading Teams: Dealing with Cronflicts – 3/13/2013
Business Grammar Basic : Working with Words – 7/08/2013
Cyber Security Smartphone Security – 7/10/2013
Cyber Security Anti-Phishing Phil – 9/25/2013
Cyber Security Social Engineering – 12/10/2013
Cyber Security Security Beyond the Office – 10/22/2013
Cyber Secutiry 7 Habits of Goos Security – 10/22/2013
Cyber Security Personally Identifiable Information – 1/24/2014
Cyber Security Data Protection and Destruction – 2/26/2014
Customer Experience & NPS(All Employees) – 3/17/2014
Customer Experience & NPS(Frontline Employees) – 5/07/2014
Cyber Secutiry Physical Security – 5/07/2014
ITIL V3 Foundations Certification Course – 5/23/2014
ITIL 2011 Edition Foundation : ITIL and the Service Lifecycle – 5/27/2014

Educational Background

Bachelor of Science in Computer Science (2019)
St. Joseph College of Bulacan
San Jose Patag, Sta. Maria Bulacan

Associate in Computer Technology (2016)
St. Joseph College of Bulacan
San Jose Patag, Sta. Maria Bulacan

Bachelor of Science in Computer Engineering(Undergradute attending form 1989 to 1995)
AMA Computer College
Proj. 8, Quezon City