+971545839988/+971561578732

[email protected]

Objective
Seeking a position in life to utilize my skills and abilities and achieve professional growth while being resourceful, innovative and flexible. To add valuable assets to your esteemed organization as an active member.

Skills
Interpersonal Communication (oral & written)
Interact well with Diverse Cultures/ Groups
Ability to Understand & Improve Human Relationships
Resolve Conflicts/ Counseling
Work Well Under Pressure
Computer literate
Knowledgeable with the Opera system and HOTSOS
GIMS (Garment Inventory Management System)

Personal Data
Date of Birth    :    January 30,1991

Sex        :    Female

Height        :    5’6

Weight    :    58 kilos

Professional Accomplishments

Rising Star Guest Room Valet
Certificate of Recognition
Atlantis The Palm, Dubai
October 2013

Legends of the Month Nominee Colleague
Legends of the Month: Colleague – October 2013 Nominee
Atlantis the Palm. Dubai
October 2013

Certificate of Completion
Basic Safety Training
Manila, Philippines
July 2012

Certificate Issued under the Provisions of the International Convention on Standards or Training, Certification and Watch keeping for Seafarers
Basic Safety Training and Instruction
Manila, Philippines
August 2012

Certificate of Completion

Practicum Programmed
Clark Philippines
October 2011

Apprentice-By-Experience

Seminar, Workshop & Practicum Immersion
Bacolod City
May 2011

Certificate of Attendance

3-Hours Ship Familiarization Tour and Lecture onboard
Bacolod City, Philippines
March 2011
Employment History
Rooms Operation Supervisor (Jan. 21, 2018 – Present) Atlantis the Palm
Duties and Responsibilities:

Assign colleagues task and inspect in accordance of company standard operating procedure
Investigate guest complaints, solve the issues and take corrective actions.
Coordinate works activities with other department
Obtains departure list to ensure check out rooms will be clean on time to manage heavy turnover
Give department orientation and trainings for the colleagues

Laundry Supervisor (May 15, 2016 – Feb. 2017) Atlantis the Palm
Duties and Responsibilities:

Manage daily operations of the linen room
To ensure that Pro host team refill linen totes, trolley in all the floors
To monitor guest laundry services and revenue
To obtain the exact inventory of par stock and discarded linens
To ensure that linen rooms are neat and tidy at all times
Uniform room Supervisor (May 2015- April 2016) Atlantis the Palm
Duties and Responsibilities:

To ensure that new colleagues get their uniforms within a month after PO was raised
To ensure all uniforms damages were repair, sent for washing and quality checking was been done
To schedule PPM for the uniform conveyors and report damages
To keep inventory records of shoes and discarded uniforms
To send measurements to the supplier and follow-up with the delivery
Rooms Operation Supervisor (April 2014 – April 2015) Atlantis the Palm
Duties and Responsibilities:

Assign colleagues task and inspect in accordance of company standard operating procedure
Investigate guest complaints, solve the issues and take corrective actions.
Coordinate works activities with other department
Obtains departure list to ensure check out rooms will be clean on time to manage heavy turnover
Give department orientation and trainings for the colleagues
Guest room Valets (Feb. 2013 – March 2014) Atlantis the Palm
Duties and Responsibilities:

Enters and prepare the room for cleaning
Ensure security and privacy of guest
Maintain positive guest relationship at all times in professional manner
Adhere to company’s standard operating procedures
Responsible for achieving and exceeding guest satisfaction
Practicum (June 2011 – October 2011) Holiday Inn Clark

Education
June 2007 -March 2012
Bachelor Science of Hospitality Management
La Consolacion College, Bacolod