Personal Information:
Surname: Padilla
Given Name: Rochella
Address: 379 Pintong Bato St.,
Brgy. San Nicolas III, Bacoor
Cavite, 4102
Contact Details: +63947 109 3378
E-mail: [email protected]
Date of Birth: September 20, 1989
Place of Birth: Tondo, Manila
Nationality: Filipino
Marital Status: Single
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Objective:

To obtain a challenging work in the tourism industry; to provide quality service likewise, to enhance knowledge and contribute to the organization with skills, educational attainment as well as establishing professional relationship with working colleagues.

Key Skills
➢ Communication – Deals with internal and external guests at all levels via telephone and email, to ensure successful communication via actively listening and probing questions.

➢ Team Player – Enjoys sharing knowledge and encouraging development of others to achieve specific team goals.

➢ Planning and organizing – Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner.

➢ Computer Skills – Strong skills in Microsoft Office including Word, Excel and Outlook.

Languages Filipino: Excellent written and oral skills
English: good written and oral skills

Work Experience:

June 1, 2017 – June 5, 2018 Admin and Visa Officer
Eveb Corporation
• Responsible for the requisition of Operational Cash Advances for Visa application purposes from Finance and Accounting Department
• Responsible for the Liquidation Report of Operational Cash Advances
• Ensure timely application, submission and follow-up of Visas, Work permits of all Eveb Corporation foreign employees
• Assist Foreign Employee Visa Applicant in filling-up Visa Application Forms
• The Visa Processor must ensure that all of the information provided by the client is accurate and correct, preparing and checking all legal documents.
• Collate documents required for Visa Application
• You must oversee the completion of all relevant visa and immigration documents and ensure that they are received within the time limit set by the government.
• Provide basic information with them regarding Visa Procedures and other information related to interview (For those who require Personal Appearance)
• Updating of Visa Monitoring of the Department develop and regularly update tracking sheet for visas of expat employees to make sure they are renewed on a timely base.
• You must take full responsibility of all Immigration issues and operations, remaining up to date with any changes to legislation.
• Acts as a Company’s Official Representative to the Bureau of Immigration Philippines and liaises with the law firm related to all legal matters under the direct supervision of the HR Head.
• Research, prepare and follow-up on other Philippine governmental applications, and official processes as necessary.
• As the Visa Processor, you may be required train some HR staff to enhance their understanding of immigration rules to help them to fulfill their roles to a high level.
• Other admin duties and any all reasonable directions may be performed as outlined by the Admin/HR Management
• Responsible in Food Budgeting and cash requisition for purchasing the meat, & vegetables
• Provide administrative support to staff handling office maintenance and upkeep
• Handle hotel booking, flight ticketing and transportation requirement for guests, and office staff.
• Ensure that supplies, equipment, tools, furniture either owned or leased has been properly distributed, allocated and accounted for.
• Requisition of Petty Cash Advances
• Monthly Liquidation Report of Petty Cash Advances (for All Consumption)
• Handle Company Events (like Birthday Celebration monthly)
• Safekeeping of Keys for the Stock Room and Lockers
• Responsible for Inventory, purchase, distribution of Prepaid Cards for Employees
• Handle task related to Office Supplies’ Inventories, purchase, requisition and monitoring.
• Ensure that the trackers and monitoring templates are updated daily.
• Assist in the gathering data and information essential to admin projects such as process improvement, process efficiency, cost reduction, etc.
• Supervision of all tasks performed by the maintenance.
• Other admin duties and any all reasonable directions may be performed as outlined by the Admin/HR Management
Sep 24 – Dec. 15, 2016 Visa Assistant
OSM Ship Management Pte Ltd

• Responsible for the requisition of Operational Cash Advances for Visa application purposes from Finance and Accounting Department
• Responsible for the Liquidation Report of Operational Cash Advances
• Ensure timely application of Visas of all seafarers and Shore-based Staff
• Assist crew in filling-up Visa Application Forms
• Collate documents required for Visa Application
• Dispatch documents to crew and brief them regarding Visa Procedures and other information related to interview (For those who require Personal Appearance)
• Updating of local web-based systems of the department
• Acts as a Company’s Official Representative to the US Embassy
• Assist in the timely delivery of LOG and Etickets and other travel documents of joining Seafarer
• Perform other functions as delegated by the immediate superior and Head of the Department

April 18 – Sep 19, 2016 Admin Assistant cum Receptionist
OSM Ship Management Pte Ltd

• Provide general administrative and clerical support for the admin team including but not limited to typing, scanning, photocopying, and filing (electronic and hardcopy), faxing, receiving and sending out office documents and correspondence.
• Provide administrative support to staff handling office maintenance and upkeep
• Handle hotel booking and transportation requirement for guests, crews and office staff.
• Ensure that supplies, equipment, tools, furniture either owned or leased has been properly distributed, allocated and accounted for.
• Handle task related to Crew Uniform – receive request from crew, issue request to crew, prepare inventory report.
• Ensure that the trackers and monitoring templates are updated daily.
• Assist in the gathering data and information essential to admin projects such as process improvement, process efficiency, cost reduction, etc.
• Responsible in reception training for cadets.
• Supervision of all tasks performed by training cadets at the reception areas.
• Other tasks that maybe assigned by the Admin Manager and Admin Officer.

Aug, 2015 – Jan 29, 2016 Client Service Specialist
ProAccess Business Services, Inc.

1. Maintain the reception area in good condition at all times.
a. Keep the reception area manned at all times, monitoring the access of clients and guests;
b. Maintain the public image and branding of the Business Center by greeting clients and visitors in a friendly, professional, and helpful manner;
c. Receive guests and promptly advise clients of guest arrivals;
d. Respond to personal or telephone inquiries and provide appropriate information on Business Center services and/or clients following the prescribed Client Instruction Sheets;
e. Receive/sort/ log and store incoming mail/fax/packages, documenting such in an accurate and updated record; arrange prompt notification of and/or delivery to clients;
f. Ensure proper housekeeping of the reception area at all times.

2. Operate the telephone system, ensuring that all telephone procedures are handled efficiently.
a. Promptly answer/screen/route incoming calls with a pleasant voice tone, transfer calls accordingly, and take messages as needed;
b. Log all incoming messages and relay them promptly to concerned clients;
c. Maintain an accurate and updated directory of telephone numbers and addresses of all clients;
d. Document calls and text messages and prepare a monthly accounting report.

3. Operate the fax services by receiving and transmitting faxes for office clients, ensuring proper documentation and confidentiality, and ensuring proper use and maintenance of the fax machine.

4. Receive service requests from clients, monitor proper and timely action and complete periodic documentation as required, including but not limited to the following:
a. Receive requests from clients in person, by phone, fax, text and/or email;
b. Document client requests in the Service Request Form (SRF) ensuring accurate and complete description of the requested service and corresponding fee due;
c. Document and monitor client complimentary use of rooms’
d. Document monthly calls accounting and SMS/text services.

5. Handle courier services and act as a courier Ship center agent in receiving and processing documents and packages (upon successfully completing the prescribed Ship center courier course) by performing activities included but not limited to the following:
a. Maintain updated and thorough knowledge of courier service procedures and comply fully with prescribed standards, including proper charging of fees and indication of required information for processing of shipments/other services;
b. Respond to inquiries on charges, procedures, timetables, and other information;
c. Receive items for shipment and coordinate with the Customer Service Dept. for notification and pick-up;
d. Assist clients in preparing the appropriate Airway Bill and other supporting documents, if needed;
e. Receive payments and issue Cash Invoices/Official Receipts to clients;
f. Prepare monthly other reports of shipments to ensure accurate billing and payments;
g. Prepare and tally weekly Ship center billing and Ship center Monthly and Total
Business Summary reports;
h. Ensure complete and adequate supply of Ship center shipping materials and forms;
i. Coordinate with Credit and Collection Dept. in resolving billing disputes if and when they arise.

6. Handle equipment rental services
a. Arrange rental of requested equipment for clients and coordinate with suppliers for proper delivery and installation;
b. Ensure proper documentation of delivery, receipt, and transmittal of rented equipment;
c. Is in good working order with complete accessories upon delivery of supplier and turn-over to client and vice versa.
d. Prepare and release to clients proper billing for equipment rental and collect corresponding payments due.

7. Organize delivery and messenger requirements ensuring proper documentation and timely delivery schedules.

8. Provide other secretarial support as required including but not limited to the following:
a. Scanning, printing, photocopying, binding reports, and typing;
b. Organize and maintain paper and electronic files;
c. Prepare and maintain a schedule of activities;
d. Make travel arrangements
e. Document and monitor monthly 88 Corporate Center and Meralco bills.

9. Monitor, document, and ensure appropriate inventory levels of office/pantry supplies and equipment consumables.

10. Act as Company Cashier with responsibility for:
a. receiving payments at the Front Desk;
b. handling and safekeeping of change fund;
c. issuing cash invoices or official receipts;
d. processing and documenting credit card transactions;
e. ensuring safekeeping and timely deposit of received funds;
f. Preparing weekly/ monthly Cash Receipts reports.

11. Perform other related tasks that may be assigned from time to time.

June, 2013 – Sept., 2013 Telephone Operator
The New Century Seafood Restaurant

➢ Responsible in operating PABX in relaying incoming, outgoing and interoffice calls, answering guests’ queries about the restaurant and the food served. Receive mails, arrange menu files, and assists the manager in reservations.

January – Aug., 31, 2012 College Secretary
College of Information, Communications and Technology
Bulacan State University
Malolos City, Bulacan

➢ Carries out various secretarial, clerical, and administrative duties in the Dean’s Office. Includes answering telephone calls, keeping and updating files, drafting routine correspondence, distributing room keys to the faculty, preparing periodic and routine announcements, notices, and memoranda, scheduling of meetings, prepare and present the minutes of the meeting to the faculty. And answering queries on general matters related to the Dean’s office.

October – Dec., 2010 Telephone Operator
Front office Department
Traders Hotel Manila
Pasay City

➢ Responsible in operating PABX in relaying incoming, outgoing and interoffice calls, answering guests’ queries about hotel facilities & events. Assists in guests’ complaints and refer it to the management concerned.

SEMINAR AND TRAINING ATTENDED:

October 4, 2016 Confident Communication
OSM Bldg, Pedro Gil St
Ermita Manila

September 9, 2016 Process Excellence Training
OSM Bldg, Pedro Gil St
Ermita Manila

EDUCATIONAL ATTAINMENT

2006 – 2010 Bachelor of Science in Tourism, Hotel and Travel Industry Management
Pamantasan ng Lungsod ng Maynila
Gen. Luna St. Intramuros, Manila
Academic Scholar 2006 – 2010

2002 – 2006 Antonio J. Villegas Vocational High School
Jacinto St. Magsaysay Village, Tondo, Manila
First Honorable Mention

CHARACTER REFERENCES

Joan Noemi Rosario
Recruitment Associate
Business Trends
(+63 2) 631 31 09

Ms. Brenda Dela Cruz
HR Recruitment Officer
OSM Ship Management Pte Ltd
(+63 2) 523 88 71

Ms. Rosemarie Yugto
Admin Officer
OSM Ship Management Pte Ltd
(+63 2) 523 88 71

I hereby certify that the above information are true and correct.
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ROCHELLA B. PADILLA