ROCHY CRUZADO AGUANTA

[email protected]  ~ +63 9178642689 ~ Cagayan de Oro, Philippines 9000
EXPERIENCED DIRECT SALES & CUSTOMER SERVICE MANAGER

Accomplished, results driven with more than 10 years of comprehensive experience in direct sales, representative development and customer satisfaction.  Extensive knowledge in sales, marketing and customer service strategies. Ability to cope with dynamic market conditions and develop sales strategy accordingly.

CORE COMPETENCIES

Business plan implementation
Developing people
Leading and influencing
Coaching and mentoring skills
Delivers results
Motivates & inspires others
Resourcefully innovates
Multi-Tasking
Product knowledge
Selling skills
Customer satisfaction
Conflict Resolution

PROFESSIONAL EXPERIENCES AND ACHIEVEMENTS
ZONE MANAGER ~ AVON COSMETICS INC (2012 – present)

·         Responsible for managing assigned 3 locations of 95 Sales Leaders (SL) and more than 5,000 active Franchise Dealers (FD) with the objective of achieving field plan and increasing overall effectiveness of the sales force through continuous improvement of Field indicators and SL work standards through field management process.

·         Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations by ensuring sales force training direction implementation through a pool of trainers.

·         Responsible for the successful implementation of AVON’s growth and strategic business plans to the field and ensure customer satisfaction.

·         Providing direction and feedback to team members and assisting with field recruitment.

·         Organizes sales tie ups with external companies as new business strategy to source for new markets to identify and respond to customer expectations.

·         Managing, motivating and developing Sales Leaders and Franchise Dealers providing excellent dealer/ customer services.

·         Exceeded KPIs and turned around the business thus accorded Circle of Excellence 2012, Pearl of Asia 2012, KPI Top in Active Representatives 2013, Circle of Excellence 2015, KPI Top in Additions 2015, Circle of Excellence 2016.

BRANCH SALES TRAINER ~ AVON COSMETICS INC. (2008 – 2012)

·         Supports the Zone Manager in conducting and driving initiatives and programs in assigned locations to grow sales through excellent customer relations via recruitment, representative activity, productivity, and increasing Sales leader count.

·         Conduct relevant training modules on prospecting, appointing and development of sales leaders and sales representatives to satisfy consumer satisfaction.

·         Tasked to identify, drive and execute the Field management process and development initiatives resulting to attainment of key performance indicators.

·         Exceeded KPIs thus awarded Circle of Excellence 2008, KPI Top in Additions 2010, Circle of Excellence 2010, Skills Enhancing Mentorship and Progression 2011, KPI Top in Additions 2011, KPI Top in Active Representatives 2011, Circle of Excellence 2011, Branch Sales Trainer of the Year 2011.

CUSTOMER CARE REPRESENTATIVE ~ 24/7 CUSTOMER PHILS INC (2007 – 2008)

·         Receive inbound calls to assist customers with their mobile billing and technical concerns.

·         Attend to customer’s inquiries and resolve complaints.

CUSTOMER CARE REPRESENTATIVE ~ CONVERGYS PHILS INC (2005 – 2007)

·         Take inbound calls to assist Yahoo customers with their password and security key issues

·         Help customers on basic troubleshooting

·         Assisted XM Radio customers with their radio activation, billing, and technical concerns

·         Attend to customers’ inquiries and resolve complaints.

INBOUND SALES ASSOCIATE ~ AMBERGRIS SOLUTIONS INC (2004 – 2005)

·         Assist Dell customers with their inquiries on products and services, and processing of online transactions.

·         Sell and provide information on basic function and benefits of the products.

SENIOR BUSINESS CONSULTANT ~ METRO BCS CORPORATION (2001 – 2004)

·         Make outbound calls and set appointments with potential clients to discuss business proposal on Foreign Exchange Trading (ForEx).

·         Monitor currency fluctuation and provide clients with recommendations (Buy or Sell) based on fundamentals and technical analysis.

·         Supervise the team’s activities and performance.

·         Facilitate interviews and conduct training/orientation for new hires.

PRIMARY / SECONDARY TEACHER ~ INTERNATIONAL SCHOOL (2000 – 2001)

·         Adviser for first year high school students

·         Conducted classes for high school students on Mathematics (Algebra, Geometry, Trigonometry, and Calculus) and Computer (Fundamentals and Turbo Pascal Programming) subjects.

·         Conducted classes for grade school students on Mathematics, English, and Home Economics and Livelihood Education subjects.

·         Computer Laboratory In-charge

·         Girl Scout Moderator

IT INSTRUCTOR ~ STI COLLEGE (JUNE 1999 – OCT 1999)

·         Adviser for first year college students

·         Conducted classes on Computer Fundamentals and Turbo Pascal Programming

EDUCATION
PROFESSIONAL EDUCATION, Mindanao Polytechnic State College

2002 – 2003

BACHELOR OF SCIENCE IN COMPUTER ENGINEERING, Mindanao Polytechnic State College

1994 – 1999

TECHNICAL SKILLS
·         Proficient in oral and written English, with strong communication skills

·         Basic Knowledge in Computer Programming (Turbo Pascal, Turbo C, FoxPro)

·         With sufficient knowledge on Microsoft Office (Outlook, Word, Excel, PowerPoint)

CHARACTER REFERENCES
Christine Salon, Division Manager, Avon Cosmetics Inc., +63 9178645827

Jona T. Lague, Operations Officer, Banco de Oro CDO, +63 9209531835