ROD MARION U. JUANILLO

Flat 101 Old Lamcy Building 17A Street Oud Metha, Dubai UAE

+971 50 976 7695

[email protected]

OBJECTIVE

To work in a highly competitive environment that will enable my customer relations, administrative skills and leadership experience to be fully utilized. I want to succeed in a stimulating and challenging environment that will provide me with big opportunities.

EXPERIENCE SUMMARY

Accomplished Executive assistant with 8 years’ experience in a customer centered environment both customer-facing and via phone support and receptive to client needs. 5 years’ experience in a finance institute, successful at managing the task list of even the most demanding business executives. Fast learner and can quickly incorporate and implement new procedures to maximize efficiency and productivity. Excellent organization, communication and relationship building skills.

 
Executive Admin to Vice President – JP Morgan Chase & Co. Bank

August 2010 – November 2016

Essential Duties: Executive Admin to VP

·         Ensure the general administration related to the activities of the VP, including sorting incoming emails and courier, responding to phones inquiries, organizing travels, visas, flight and hotel bookings, expenses and bills management

·         Support in preparation of documents, presentations, legal documents, etc. to various meetings and conference. Attends business meetings and took meeting minutes

·         Travel with clients to continuously manage affairs

·         Hand and screened telephone calls, email box and mail inquiries and distribute it in a timely manner to the appropriate staff and departments

·         Ensures that company’s documents, sensitive reports and contracts are securely filed and archived. Responsible in build the appropriate systems, tools and processes to ensure an optimal and efficient filing of documents for the company

·         Update constantly the company’s organizational chart, and adjust it per the evolution of the business

·         Support recruitment selection, conducts hiring and interview process and training of new Administration staff, where applicable

Operations Supervisor – JP Morgan Chase & Co. Bank

August 2010 – November 2016

Essential Duties: Operations Supervisor

·         Responsible in shift schedule of employee to ensure coverage of daily tasks and responsibilities. Ensure to provide exceptional customer experience to customers

·         Delegates and monitors daily workflow to ensure that appropriate levels of productivity, department standards, sales goals and objectives are met

·         Supervise assigned personnel and provide guidance, coaching, and counseling. Provide training and all necessary training tools. Ensure that compliance on Mortgage banking procedure, guidelines and regulations are strictly followed

·         Build positive and productive relationships with internal departments and external customers

Customer Service Executive – SITEL Philippines (Sears)

March 2008 – January 2010

Essential Duties:

·         Answers calls as well as assist customers who have specific inquiries. Routes customer calls to appropriate staffs/department

·         Provides customers with product and service information. Builds customer’s interest in the services and products offered by the company

·         Up sells products and services to increase sales/profit goals. Collect payment and gather customer’s sensitive information with confidentiality

·         Handles and resolves customer complaints. Identifies and escalates priority issues

·         Recognizes documents and alerts the business of trends in customer call

·         Provide exceptional customer experience for both internal and external customers

EDUCATION

Tertiary:                                                               Xavier University, Ateneo School

(2005 – 2008)                                                    Bachelor of Elementary Education, Special Education

Secondary:                                                         Xavier University High school, Ateneo School

(2001 – 2005)                                                     Cagayan De Oro City

Primary:                                                               Assumption Montessori School

(1995 – 2001)                                                      Cagayan De Oro City

SKILLS

·         Computer knowledge (MS Outlook, Word, PowerPoint, Excel)

·         Good communication and interpersonal skills

·         Excellent problem solving, Reporting and analytical skills

·         Time Management and Organizational ability

·         People Management skills

·         Customer service oriented

·         Administrative support specialist

·         Proactive and Motivated

PERSONAL INFORMATION

Age                        :               26 y/o

Gender                 :               Male

Birth date            :               January 27, 1989

Civil Status          :               Married

Religion               :               Born Again Christian

Height                  :               180 cm

Weight                 :               80 kg

REFERENCES – Upon Request