RODERICK A. KATIGBAK 142 Sitio Talon,Mabayabas
Taysan, Batangas 4228
M: 09668728160
E : [email protected]

PERSONAL SUMMARY
An enthusiastic, positive and motivated professional, who understands that delivering fantastic customer
service is the key to generating sales. Rhod always leads by example, and has a clear and concise approach
to work related issues. He is very hands-on, organize, and capable of balancing his daily duties and with the
ability to drive a business forward. He is hungry for success, and is someone who can inspire people,
encourage development, and build strong teams. Right now he is looking to work in an environment that is
both rewarding, challenging, and which offers real career progression opportunities.

PERSONAL INFORMATION

Nickname : “Rhod”
Age : 30 yrs. Old
Birthdate : November 09, 1988
Civil Status : Single
Citizenship : Filipino
Religion : Roman Catholic
Height : 5’7
Weight : 160 lbs

AREAS OF EXPERTISE

Food safety Effective planning Administrative duties
Guest experience Priorities task Duty management
Guest relations Housekeeping Management Staff management
Customer complaints Sales and Marketing Time management
Customer satisfaction Cost control Stock management

CAREER HISTORY

ROYAL CARIBBEAN INTERNATIONAL, 1050 CARIBBEAN WAY,
MIAMI FL – 33132 – 2096 USA
Restaurant Attendant
January 21, 2018 – September 16, 2018

Restaurant Attendant
December 02, 2018 – July 28, 2019

CARLFOOD INC.,
Captain Waiter
July 10, 2017 – December 16, 2017

GREAT PIZZA FOOD CORPORATION
Local Store Marketing Officer
November 28, 2016 – May 28, 2017

OLIVE TREE CORPORATRION SDN BHD
Restaurant General Manager
May 15, 2013 – November 12, 2016

Responsible for operational efficiency such as product quality, staffing, customer satisfaction,
financial performance, security and hygiene. Also in charge of creating a relaxed ambiance and friendly atmosphere
that will not only attract customers but keep them coming back for more.

DUTIES

Maintaining hygiene and ensuring that health & safety standards meet the highest specifications
Making sure the restaurant looks good and is ready for the day’s trading
Meeting and greeting visitors to the restaurant
Overseeing breakfast, lunch and dinner shifts
Increasing sales by ensuring guest satisfaction and delivering a high level of hospitality
Dealing with and responding to customer complaints, and always ensuring that the customers leave satisfied
Rostering staff in accordance with business needs
Supervising the shifts of Rider, BOH and FOH staff to ensure that peak periods are fully covered
Supporting, developing and motivating staff
Receiving and checking the quality of goods from suppliers
Performing clerical and supporting operation managers

KEY SKILLS
Always getting things done correctly and completely
Ability to implement high standards among staff
Making people happy and helping them to enjoy themselves
Resourceful, well organized, highly dependable, efficient and detail oriented
Physically fit, having plenty of stamina and able to stand for long periods
Experience of high end, high volume of restaurant environment
Diplomatically handling all customer complaints
Having a comprehensive understanding of all Health and Safety issues
Managing brand standards.
Extensive knowledge of kitchen operations and of food preparation
Decision making and problem solving
Flexible, open to ideas and willing to learn
Communication, coordination and analysis skills

ACADEMIC QUALIFICATIONS

Filipino Academy of Scientific Trades 2006 – 2007
(F.A.S.T)
Seafarer Deck Rating Course

Batangas National High School 2002 – 2006
(B.N.H.S)

Alangilan Central Elementary School 1996 – 2002
(A.C.E.S)

TRAININGS

ADMINISTRATIVE
Daily sales report, Petty cash, Schedule, Ordering stocks,
Monthly and daily inventory, F.S visit,Payroll, Hourly tracking sales,
Rider incentive,Flyers drop planning, Spoilage report, Weekly Pest Walk
and Invoice summary

BACK OF THE HOUSE
Food Safety and Sanitation, Standard procedure of pizza making

FRONT OF THE HOUSE
Cash Management Standards and Procedures

RIDER / DELIVERYMAN
Accident and Crime Prevention, Proper dilution of chemicals, Learning Zone Training

FILIPINIANA HOTEL
Food and Beverages Services, Table Setting, Basic Scurting, House Keeping Services

RENAISSANCE TRAINING CENTER, INC.
Basic Training ( 57 Hours )
Ship Security Awareness Training and Seafarers with Designated Security Duties ( 8 Hours )
Crowd Management, Passenger Safety and Training for Personnel providing
Direct Services to Passengers in Passenger Spaces (CROWD) ( 12 Hours )

ROYAL CARIBBEAN CRUISES, LTD.
Crowd Management ( CMAT )

RESTAURANT LEVEL 2 ASSISTANT WAITER
On board M/S Oasis of the Seas

T E S D A
Introduction to Food and Beverage Service (BETA) 1 of 3 Updated
Providing Valet Services (BETA) 3 of 6 Updated
Providing Housekeeping Services (BETA) 1 of 6 Updated

REFERENCES

Ms. Marilou Librea Mr. Ralph Andrew Rongavilla
Dining Supervisor Store Manager
Carlfood Inc., Great Pizza Food Corporation
+63 – 949 – 919 -3500 + 63 – 922 – 360 – 3195

Mr. Joey de Jesus Patani Mr. Edwin David
Restaurant Manager Restaurant Training Manager
Olive Tree Corporation Royal Caribbean International
+673 – 727 – 3204 [email protected]

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

RODERICK A. KATIGBAK