OBJECTIVE

To be part of a prestigious company where I would be enabled to share my knowledge and capabilities, customer service, presentation and management process.

KEY COMPETENCY

• Efficient in processing and recording routine transactions for customers/clients
• Customer service orientation
• Proficient in organizational communication and Management Process
• Easy to adopt new working environment

EDUCATION

BAMBANG NORTH CENTRAL SCHOOL
(1997-2002)
Caloocan, Bambang, Nueva Vizcaya
Elementary

NUEVA VIZCAYA STATE UNIVERSITY (Laboratory High School)
(2003-2006)
Bambang, Nueva Vizcaya

NUEVA VIZCAYA STATE UNIVERSITY (Bambang Campus)
Bachelor of Science in Information Technology
(2007-2010)
Bambang, Nueva Vizcaya

PERSONAL INFORMATION

Date of Birth : July 8, 1990
Place of Birth : Homestead, Bambang, Nueva Vizcaya
Age : 27 Years Old
Civil Status : Single
Height : 5’7
Weight : 67kg
Blood Type : “A”
Gender : Masculine
Citizenship : Filipino
Father’s Name : Marcelo Yanson De Leon
Mother’s Name : Rosalie Serquinia De Leon (Diseased)

PROFESSIONAL EXPERIENCES

• TELEPERFORMANCE – HIRERIGHT
Rockwell Business Center, Pasig City
Verifications Specialist
January 2018- PRESENT
DUTIES AND RESPONSIBILITIES:
Manage inbound/outbound calls for Employment, Education, Reference and Licensing Verifications. Quality assurance and data review of information obtained for verifications.
• UNITED HEALTH GROUP
Commonwealth, Diliman, Quezon City
Customer Service Representative
October 22, 2014 – May 2017
DUTIES AND RESPONSIBILITIES:
Responsible for providing assistance to our pharmacies as well as internal servicing representatives in addressing and resolving pharmacy issues regarding reimbursement, Prior Authorization and Health Claims.
• SITEL (Eton Cyberpod)
Customer Service Representative (SiriusXm)
March 2014 – October 2014
DUTIES AND REAPONSIBILITIES :
Handles incoming calls from customers regarding subscription status, renewal, cancellation with an objective to maximize subscriber retention.