Romielyn V. Santos
(+63) 965 662 2590
[email protected]
9003A Claridades Street Catanghalan, Obando Bulacan, Philippines

ROMIELYN VILLANUEVA SANTOS

9003A Claridades Street Catanghalan, Obando Bulacan,
Philippines
(+63) 965 662 2590
[email protected]

Objectives

Use the knowledge and experience that I have gained throughout my study and work experiences, have inculcated in me the values of discipline, leadership, work ethics, professionalism and with my willingness to learn and explore new possibilities. I am confident that I am equipped with considerable preparation to be one of the company’s assets in achieving its goals during my hotel training.
Educational Background
June 13, 2012 – October 23, 2015 ​ Our Lady of Fatima University
​​ Location: MacArthur Highway, Barangay Marulas,
​​ Valenzuela, Philippines

● Bachelor of Science in Hotel and Restaurant Management

● Previous member and officer 2nd Year Female Representative of the Association of Hotel and Restaurant Management Students
● Dr. Pio Valenzuela Scholar Batch 17 – July 2012- 2015

June 6, 2008 – March 8, 2012​​ Polo National High School
​​​​ Location: Marcelo H. Del Pilar St, Poblacion Polo,
​ ​ Valenzuela City, Philippines
Co-Curricular Activities
● Participated in a Career Development Program at Ramcar Center Building. Case Room, last October 10-12, 2017
● Attended a First Aid Training focusing on Restaurant Compliance at Ramcar Center Building, Red Cross Quezon City Chapter last August 2-3, 2017.
● Received a Hospitality Supervisor Certificate given by The American Hospitality Academy last September 17, 2015
● Champion in Best Resort Design Competition by Our Lady of Fatima University held in Club Punta Fuego, Batangas – October 22, 2014
● Received a Professional Development Certificate, With Honors, given by The American Hospitality Academy last June 8, 2014
● Received a Culinary Arts and Science Completion Certificate, at the Our Lady of Fatima University last June 5, 2013
● Attended the Disaster Response and Basic Rescue Training last May 2, 2013.
Training
National Certificate II in Bartending, September 5, 2015-2020,
Technical Education and Skills Development Authority
• Operate Bar
• Prepare and mix Cocktails and Non- Alcoholic drinks
• Provide Wine Service

National Certificate II in Food and Beverage Services, August 23, 2015 2020
Technical Education and Skills Development Authority
• Provide food and beverage service
• Provide room service
• Provide link between kitchen and service area

National Certificate II in Front Office Services, August 22, 2015-2020​,
Technical Education and Skills Development Authority
• Receive and Process Reservations
• Operate computerized Reservations System
• Conduct Night Audit

National Certificate II in Housekeeping, August 14, 2015-2020,
Technical Education and Skills Development Authority
• Provide Housekeeping services to guests
• Prepare rooms to guests
• Laundry linen and guests clothes
Sofitel Philippine Plaza Manila, May 25-August 21, 2015,
Hotel Practicum – Le Spa assistant Receptionist
Location: CCP Complex, Roxas Boulevard, Pasay City
• Cashiering
• Responsible for answering the telephone, transferring calls, taking accurate messages
• Giving guest tours of the spa facility and scheduling appointments

Shakey’s Restaurant, April10-May 29, 2014, Restaurant Practicum- Front of the House Crew
Location: MCU Caloocan, Philippines
• Greeting Customers, assisting to their table
• Table Set up, Serving drinks
• Delievering, serving the order

Work Experience

KFC Philippines, Bartle Beyl Inc., December 1, 2015 – June 16, 2018, Assistant General Manager
Location: 80-82 Ramcar Centre, Diliman Quezon City, Philippines
● Coached and lead the Restaurant Management Trainee (RMT) and Restaurant Team Members (RTM) in controlling cost and building Sales.
● Contributed to the management team by providing leadership for achieving goals with new product or program rollouts and facilitated manpower forecasting, crew scheduling, proper distribution and utilization of manhours.
● Responsible for the attainment of the store’s labor cost target.
● Submitted all daily, weekly, and mid-month / month end reports on time.
● Controlled and maintained inventory of Chuckie meals and other premium items in the restaurant.
● Exhibits ‘Customer Mania” behavior and drives for customer- focused behavior in the restaurant.
● Provides leadership for responses to in-store emergencies or crises.
● Conduct section meetings.
● Did minor trouble shooting of equipment.
● Facilitated restaurant compliance to all restaurant safety, security and sanitation requirements.
● Implemented restaurant administration procedures and Company Policies and promotes compliance.

JMU Food Corporation, November 17- April 30, 2015, Cashier / Service Crew
Location: Governor Pascual, Malabon City, Philippines
• Greeted customers and ask if they want paper or plastic.
• Took customers’ orders.
• Served hot or cold food to customers.
• Took money in the form of cash and issue receipts, refunds, and credits.
• Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct.