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Rona Michelle Glorioso Senior Process Executive

Philippines
bakingCustomer Service

 

Rona Michelle Tabirara Glorioso
203 F. Manalo Extension, San Juan City, 1500, Philippines
Landline: +632 724-5924
Mobile Number: +639999949388
Email address: [email protected]

Personal information

Name: Rona Michelle Tabirara Glorioso
Temporary address: Unit 10 #5 J.P. Rizal St. San Juan City, 1500 Philippines
Permanent address: 203 F. Manalo Extension San Juan City, 1500 Philippines
Age: 35
Date of Birth: Sept 30 1983
Permanent address: 203 F. Manalo Extension San Juan City, 1500, Philippines
Gender: female
Civil status: Married
Nationality: Filipino
Religion: Roman Catholic
Height: 147cm
Weight: 53 kg

Beneficiary
Name: Dominic John Paul Glorioso
Relationship: husband
Birthdate: June 9 1980
Occupation: bank employee
Address: 203 F. Manalo Extension San Juan City 1500, Philippines
Phone number: +639989538869

Dependents

Name: Chelsea Gail T. Glorioso
Relationship: daughter
Birthdate: August 23 2005
Occupation: student
Address: 203 F. Manalo Extension San Juan City 1500 Philippines
Phone number: 027245924

Name: Marcus T. Glorioso
Relationship: son
Birthdate: January 30 2008
Occupation: student
Address: 203 F. Manalo Extension San Juan City 1500 Philippines
Phone number 027245924

EDUCATION From To

Dominican College (Elementary) 1989 1996
Address: San Juan City, Philippines

Dominican College (Highschool) 1996 2000
Address: San Juan City, Philippines

The University of Santo Tomas 2000 2004
Address: Espana, Manila
Course: BS Commerce Major in Business Administration

ISCAHM May 2018 Dec 2018
International School of Culinary Arts and Hotel Management
Address: Quezon City branch
Vocational course: NC2 baking and pastry 6 months course

Employment History

August 17- present Shakey’s Megamall
Duties/job description:
• To make Iced tea, shakes and prepare desserts.
• Assigned also in the cashier station to punch orders, received payments, make official receipts.
• To make sure that the cashier and bar stations are well kept clean.

May 6 2019- June 27 2019 Intern Crowne Plaza Manila Galleria
Reason for leaving: finished 400 hours of internship
Duties/ job description:

• To follow the instructions of the recipe accurately.
• To make sure that you get the right ingredients of the recipe.
• To bake cakes and other desserts according to the specified temperature.
• To measure the ingredients accurately.
• To help in setting up the desserts in the buffet area.
• To always make sure that the ingredients are fresh.
• To make sure that the tools and utensils are clean.

September 23 2013- May 17 2019 Cognizant Technologies Solutions
Reason for leaving: I need to complete the school requirement to render 400 hours of internship.

Duties/ job description:

• To obtain client information like name and address when verifying .
• To inform the clients the procedure and answering there questions.
• To report any system issue.
• To research required information using available resources.
• Managing customer complaints
• Update existing customer information.
• Route calls to appropriate departments.
• To log any unusual calls
• To identify and escalate priority calls.

Skills
Communication skills (English language) verbal and written
Baking

Character References
Ms. Jemma Tenorio
Immediate Supervisor
Cognizant Technology Solutions
09153005841

Mr. VJ Malibiran
Former Immediate Supervisor
Former employee of Cognizant Technology Solutions
09055555171

Chef Michael Vince Buenaflor
Pastry Chef
Crowne Plaza Manila Galleria
09154953593

Chef Raymond Tacadao
Pastry Chef
Crowne Plaza Manila Galleria
09329150236

Mr Jayson Baylon
Manager
09157891933

Education

2000- 2004 Bachelor in Commerce Major in Business Administration at UST
May 2018- Dec 2018 Baking and pastry at International School for Culinary Arts and Hotel Management

Experience

August 2019-Sept 2019 Bar/ Cashier at Shakey's Pizza Parlor

I was working as a Cashier or sometimes at the bar for shakeys. I usually enter the orders of the guest. I also sometimes make the drinks

Sept 2013- May 2019 Senior Process Executive at Cognizant Technology Solutions

I was a Senior Process Executive with Cognizant for the past 5 years. I answer queries from the shareholders, I also verify them before making any changes in there account.

May2019-June 2019 Intern in Pastry Kitchen at Crowne Plaza Manila Galleria

I worked as an intern with Crowne Plaza. I was assigned in the pastry kitchen where in I helped the chefs in preparing the cake designs, I also helped them in baking and preparing the ingredients.