MS. RONALIE BANAAG ANTENOR

Address:AmbulongBatangas City Philippines

Mobile Phone:+639661923475/+639157918543

Email:[email protected]

LinkedIn:www.linkedin.com/in/4seignora-amore

Skype ID: ronalie.antenor251/roannx.2511

PROFESSIONAL OBJECTIVES:To continue my career with an organization that will utilize my management,

supervision and administrative skills to benefit mutual growth and success.

EDUCATIONAL BACKGROUND:

Bachelor of Science in Business Administration Major in Management- graduated with degree in the year

of 2005 at San Pedro College of Business Administration (SPCBA),San Pedro Laguna Phils.

Executive Computer Secretarial Major in Office Automation-graduated with diploma in the year of 2002    at

Advanced Business Consultancy Centre Phils., under Technical Education and Skills Development Authority

(TESDA) Batangas City Phils.

PROFESSIONAL EXPERIENCES:

·         FOOD AND BEVERAGE ADMINISTRATOR

P&O Cruises MV AZURA Carnival United Kingdom-Carnival House, 100 Harbour Parade Southampton S015 1st

(JULY 9, 2017-FEBRUARY 9, 2018)

Responsible for the day to day administration and support to the beverage and dining room operations.

Answer and direct telephone calls. Organize and Schedule meetings and appointments.

Develop and update administrative systems to make them more efficient.

Compile all legal safety and environmental paperwork generated.

Ensure paperwork such as rotas and certificates are correctly processed and filled as directed. Prepare and input dietary requirements, produce correspondence and documents and maintain relevant databases including the supply and inventory management system. Update and file all records, including public health logs, training and ILO Records.

Collect and distribute gift orders vouchers. Raise equipment defects and arrange engine control room call outs for

emergency defects. Coordinate the collection and allocation of food order chits in the main galley during busy meals

period, to ensure food is delivered to passenger satisfaction and in timely manner.

Attend meetings and write up detailed minutes to ensure an accurate record is held.

Attend meetings to keep minutes and provide an accurate report of proceedings

Produce and maintain rotas, schedules and diaries. Maintain and adjust administrative

processes to ensure they are effective and compliant.

Collect and record required data and information in a timely and accurate manner

Review and prepare dietary requirements prior to each cruise and input orders during the cruise

Ensure all information is shared with the relevant onboard contacts

Follow the correct policies and procedures regarding food hygiene at all times

Ensure all food preparation equipment and spaces are sanitized and clean at all times in accordance with the

company policy

Highlight issues immediately in order to minimize any impact

Ensure any chipped  tableware is discard correctly.Accurately update food hygiene training logs

Responsible to have good customer service, to respond s calmly and quickly  to

request from passengers or crew members.

Deliver customer service within acceptable time scale and quality required ensuring passenger satisfaction.Immediately

respond to complaints and customer service issues or report them to line manger to ensure speedy resolution

·         SALES  OPERATIONS SUPERVISOR

AMBULONG PALM SPRING WATER REFILING STATION (Family Owned Business)

Ambulong Batangas City (DECEMBER 12 , 2015- JANUARY 15, 2017)

Accomplishes staff job results; oversee store operations/ coaching employees.

Logs and handles cash and sales purchases.

Setting daily/weekly/monthly objectives and communicating them to employees.

Organize a workflow by assigning responsibilities and preparing schedules.

Check production output according to specification. Identifies issues in efficiency and suggest improvements

Train new employees on how to safety use of machinery and follow procedures of equipment

Enforce strict safety guidelines and company standard

Identify opportunities for improving service delivery methods and procedures; identify resource needs;

review with appropriate management staff; implement improvements.

Direct, coordinate and review the work plan for assigned operations and customer services and activities;

assign work activities and projects; monitor work flow; review and evaluate work products,

methods and procedures; meet with staff to identify and resolve problems. Ensure high

quality service is given to waterworks services customers; quickly resolve service complaints and billing disputes.

·         CHEF SECRETARY/GALLEY ADMINISTRATOR

SOUQ WAQIF BOUTIQUE HOTEL (SWBH),AL RAYYAN HOSPITALITY MANAGEMENT

SouqWaqifDOHA,Qatar( DECEMBER 19, 2013 – AUGUST 29, 2015 )

Responsible for organizing all activities that facilitates smooth running of the organization system, dealing with business correspondence,(using Microsoft Office, Word Excel Spreadsheet, Microsoft Outlook, Microsoft PowerPoint)

Prepares and provide Payroll Report using database of OASYS

Preparing and verifying Purchase Orders request through Fidelio Micros or FMC

Compiling and monitoring hotel and restaurant amenities /complimentary requests and submit it to Cost Controller on a weekly basis.Coordinates to Event/Banquet Coordinator & F&B Secretary for the updates of clients

check ins /incoming guests and visitors.Follow ups and requestregarding maintenance issue on engineering department for the proper functions of kitchen machine and equipment  like; maintaining right  temperature of fridge,

enough supplies of gas, fixing broken tiles lavatory cabinets &etc.

Applying leave applications, overtime hours, in lieu days, public holidays using EDOCS System.

Preparing and updating of menu’s check and verified by the Executive Chef and agreed by Food and Beverage Directors.

Working with Learning and Development Directors and Manager for the timely meetings, seminars and cross trainings to be conducted by all concerned and assigned staff.

Coordinates and work with security department and hygiene department for timely trainings or drills for

security and safety purposes like Fire Accident Awareness, and Basic HACCP Training. Preparing memorandum make and advice a solution on concerned issues on the department .

·         HUMAN RESOURCES/ADMINISTRATIVE OFFICER

D&Y ALLIED PHIL INCJG SUMMIT POLY ETHYLENE CAPACITY-EXPANSION PROJECT

Brgy.SimlongBatangas City Phil, (FEBRUARY 27, 2013-  JUNE 24, 2013)(FINISHED Project)

Checking Daily Progress Reports signed by managers for sending to TOYO THAI Phils. JG SUMMIT Phils.Inc.

Handles petty cash vouchersrequesting and preparing purchase orders.

Attending meetings with the Project Manager /HR/Admin Manager; discussed about company’s development and

improvements.Preparing memos and notice report.

Monitoring the attendance of all manpower’s and coordinating them with the company managers and engineers.

Meeting with HR manager; discussing about the company’s improvement on manpower issues etc.

Overall checking of “Man hour Summary” report for payroll every cut off.

Overall checking of timekeepers’ responsibilities as far as daily attendance is concern.

Monitoring of “YariKiri” and Bonus Hours forms prepared after approval by the assigned managers.

Overall checking of tax status updates in Bureau of Internal Revenue (BIR) for all workers.

Preparing of employment certificates as per request of resigned employees

Doing initial interviews on applicants and endorse it to the recruitment dept.

Issues absent without leave, employee’s termination of contract as per advised and instruction bymanagement.

Accepting resignation notice of employees and assisting them in their needs on clearance filing.

Issues updating form to the employee who needs to update their information about their status and etc.

Preparing payroll and assisting on giving payroll thru CASH and ATM card.

·         SALES EXECUTIVE/ADVISOR

AL MANA FASHION GROUP-BRITSH HOME STORE (BHS)

Doha Qatar( MARCH 27, 2008- March 27, 2011)

Efficient, professional and courteous liaison to customers and staff at all times.

Manages phone calls and email correspondences on a timely manner.

Deal with both customers and company sales consultants.

Accepting payment and handles cashiering using software of POS Retail Pro 8.

Maintain relationships with clients by providing support, information, and guidance; recommending new opportunities.

Identify product improvements or new products on industry trends, market activities, and competitors.

Prepare reports by collecting, analyzing, and summarizing information.

Maintain quality service by establishing and enforcing organization standards.

Contributes  inteameffort byaccomplishing related results as needed.

·         ADMINISTRATIVE ASSISTANT

LOSCAM PHILS.Inc.

#6 Diode St. Light Industry Science Park 1, Brgy. Diezmo, Cabuyao Laguna,

(SEPTEMBER 15, 2005-JUNE 06, 2007)

Acknowledge the schedules of all depot personnel attendance.

Encode the daily monitoring of transactions.

Prepares presentation materials needed in higher management meetings.

Update weekly operations records and spreadsheets.

Key-in all data on StokTrak system as advised by accountant.

Extract batch according to Spoolhop and Phil number that will be sending every month-end to Australia through e-mail.Monitor the operations during the absence of supervisor.

ON THE JOB TRAINEE STUDENT for COMPLETION OF BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION

(BSBA) and EXECUTIVE COMPUTER SECREATARIAL OFFICE AUTOMATION

·         MARKETING ASSISTANT

WALTERMART SHOPPING CENTER

San Lorenzo Sta. Rosa city, Laguna

20th, April 2005- 6th, June 2005 (FINISHED Contract)

·         SALES AUDIT

BIG-R STORES INCORPORATION

Robinson’s Place Supercenter Brgy. Tagapo, Sta. Rosa Laguna

6th, December 2003- 7th, March 2004 (FINISHED Contract)

·         NEW ACCOUNTS STAFF

SECURITY BANK CORPORATIONS

Rizal Ave., Street,Batangas City

11th,October2001-11th, FEBRUARY 2002(FINISHED Contract)

STRENGH SKILLS & QUALIFICATIONS

·         Experience in handling a wide range of technical and administrative support related tasks and could independently work with little or no supervision.

·         Also  workedininternational teams. With good time management skills, dependable, energetic, team playerwith sense of responsibility, creative and resourceful engaged and committed. A self-starter independent worker that is comfortable working in an unstructuredenvironment.

·         Reporting Skills, Maintaining Employee Files, Dependability, Organization, Scheduling, Confidentiality, Independence, Orienting Employees, Verbal Communication, Teamwork, Microsoft Office Skills.

·         Have an Experienced in Sales in Real Estate company being a free lance Sales Executive.

SYSTEM EXPERIENCES HANLED

STOK TRAK SYSTEM,RETAIL PRO, EDOCS,OASYS, FidelioMicros(FMC)

ACHIEVEMENTS AND ACADEMIC AWARDS

Consistent Most Outstanding Student Awards in Advanced Business Consultancy Centre Phils., Inc., Batangas City Phils.(SY-2000-2001 and 2001-2002)

Included in Competitive Ranking on Secondary Level in University Of Batangas, BatangasCityPhils.(SY 1996-1997)

Graduated with Honors inPrimary Levelin Ambulong Elementary School, Batangas City Phils.(SY 1992-1993)

TRAINING ATTENDED

·         Finishing Course for Call Center Agent(100 Hours of Training forEnglish Proficiency)

SCM Training Center,Batangas City Phils. (Oct 16-31, 2012)

·         Social Media Marketing (Quality Business Training) Business Coach Inc.,Phils.(January 30,2015)

·         HACCPBasic Awareness Training by Diversey Doha Qatar April 3, 2014

·         Health License for those working in Food Handling Barber and Beauty Salon

Health Club and Laundry Services-Doha Qatar March 30, 2014-March 30,2015

·         Marlins English Language Test For Cruise Ship Staff- Ermita Manila September 22, 2016

·         Personal Survival Technique- IMO Course1.19;Fire Prevention and fire Fighting- IMO Course 1.20;

·         Elementary First Aid- IMO Course 1.13;Personal Safety and Social Responsibility- IMO Course 1.21

by Globe Maritime Training Center Inc-Manila Sta. Cruz Manila July 19th-27th 2016.

·         Crowd Management ,Passenger Safety and Safety Training for Personnel Providing Direct Services to Passengers in  Passengers Spaces-Magsaysay Training Center- Ermita Manila November 17th-18th 2016.

·         Ship Security Awareness Training And Seafarers with Designated Security Duties-Ermita Manila Nov 23,2016

·         Level 2 Award in Food Safety for Carnival UK/Certificate Number 10160081-November 11 2016

·         Manual Handling/Certificate Number MH/0373/17/AZ-July 21 2017

·         Induction 1 Incorporating the Sfae Operation of Watertight and Splashtight Doors-July 9 2017

PERSONAL DATA

Female, Single, 38yrs.old,Height : 5’3” Weight: 55kg Filipino national, Speaks Filipino and English,

with passport #: EC6504570, SIRB/Discharge Book No. C0783548 .

Roman Catholic, Mother’s Name: NatividadAntenor, Age:64 Birth date: July 8, 1952 Father’s Name:RomualdoAntenor;

Age  65 Birth date: February 7,1951. with Valid US RC1/D Visa

SSS. No.

041318829-2
PhilHealth No.

09-025084020
PAG-IBIG No.

1210-0098-8117
CHARACTER REFERENCES

Oscar Bagattini                                                                                                 Dody Hartanto

Hotel Chef                                                                                                          Hotel Chef/Head Baker

SouqWaqif Boutique Hotel                                                                          SouqWaqif Boutique Hotel

Email: [email protected]+97450435972                                      Email:[email protected] +966582571530

97470640299Watsapp

Avalon McLeod                                                                                       Somnath Lamichanne

Bar Manager                                                                                                    Head Chef

P&O Cruises MV azura                                                                                 Qatar Air Force Army

Carnival UK                                                                                                     [email protected]

+919769848863                                                                                            +97433109474