RONEIL L. BAJAO, MCP (13 years in the field of Information Technology)
Blk5 Lot14, Madrid Street, Agan Centro, Lagao, General Santos City
9500 Philippines
Mobile: +63-955-201-5339
Date of Birth: September 30, 1979
E-mail: [email protected]

OBJECTIVE
To join a service oriented firm/organization where my knowledge, skills and
expertise can be maximized in the job I will be assigned with; to be an effective
and efficient employee and attain a high level of performance in line with the
organization’s goals, mission and vision.

EDUCATION

Bachelor of Science in Computer Science – May 2002
Notre Dame of Marbel University, Koronadal City 9507 Philippines

KEY SKILLS

Can install, setup and maintain the following:
 Laptops
 Desktops
 Windows Servers / File Servers
 Windows 10, 8, 7, XP, Vista
 Exchange Servers
 MS Active Directory
 DHCP
 Pronto Server
 Firewall
 LAN/WAN
 Cisco Router and Switches
 Wireless Devices
 APC Devices and Racks
 IP Camera
 VoIP Telephony
 Mobile Devices
 Network Printers
 Structured Cabling
 Weather Station
 Network License Server
 Door Access Security System

MICROSOFT CERTIFICATION/S

 (MCP) Microsoft Certified Professional
Conducted by EduPro, Inc. – Microsoft Certified Technical Education Center Date Passed: October 23, 2014

RELEVANT TRAINING PROGRAMS ATTENDED

 Network + Training
 Course 2279 -Planning, Implementing, & Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure
 A+ Certification Training
 Course 2272 – Implementing and Supporting Microsoft Windows XP Professional
 Symantec Backup Exec System Recovery (Backup and Restore Training)
 Windows Server 2003 R2 Technical Overview (Level 200)
 Group Policy Internals and Troubleshooting
 Airlive Wireless Indoor & Outdoor Training
 Rescue and Recovery Qualification (TZT08E00FR-R1)
 System Management and Recovery (TXW16-R5)
 Migration and Recovery (TXW116-R3)
 Security (TXW114-R2)
 Wireless (TXW115-R3)

WORK EXPERIENCE

IT Officer
Greenstone Resources Corporation
A member of the
Group of Companies – Australia
Level 5, NOL Tower, Commerce Ave cor Acacia Ave., Madrigal Business Park, Muntinlupa City
February 15, 2015 – May 23, 2017
Duties and Responsibilities:
 Assist, implement and manage Greenstone IT Infrastructure architecture, including assisting in the development of infrastructure security policy, standards and procedures.
 Provide administrative and technical support in the implementation of Greenstone communications backbone project working closely with the key project members ensuring Greenstone IT standards are incorporated in the implementation of infrastructure that will support the long term voice and data communications link of the project.
 Provide technical support on existing LAN/WAN both Corporate office and Site office.
 Manage and maintain Windows Servers; Exchange Server, DHCP, Active Directory and Pronto Server.
 Install and configure laptop, desktop, routers, printer, scanner, wireless, projector, VoIP Phone, PABX, IP Camera and other IT related equipment to ensure optimal workstation performance.
 Monitor and maintain computer systems and networks.
 Monitor and manage IT fixed asset related to infrastructure and communications.
 Provide support on Mining equipment (MSR) Movement and Surveying Radar.
 Support the roll-out of new applications.
 Create and set up new users’ accounts and profiles and dealing with password issues.
 Rapidly establish a good working relationship with customers and other vendors.
 Test and evaluate new technology.
 Direct and Supervise IT staff.
 Maintaining records of software licenses.

Network Engineer
Imaginet International Inc.
101 Zodiac St. Palm Village, Makati City, Philippines
July 8, 2014 – February 15, 2015
Project Assigned: Ninoy Aquino International Airport – NAIA Terminal 3 Project
Duties and Responsibilities:
 Fiber Optic cabling and installation.
 (FIDS) – Flight Information Display System installations and troubleshooting.
 Assist and supervise subcontractor in fiber testing.
 Network monitoring and troubleshooting.
 Report to Project Manager and Project supervisor for monthly reports.
 Test and evaluate new fiber optic installations.
 Maintain accurate inventory of all IT peripherals.
 Liaise with vendors and subcontractors.

ICT Helpdesk Coordinator (Field Technical Support and LAN Administrator) Sagittarius Mines, Inc. – operated by Glencore – Xstrata Plc.
Generals Santos City, 9500 Philippines
Information and Communications Technology Department May 2, 2005 – September 17, 2013
Duties and Responsibilities:
 Provide ICT field and on-site ICT technical support.
 Administers and provides layer 1 support related to Local Area Network and other communication devices.
 Support existing LAN/WAN for all SMI remote offices.
 Install, configure, diagnose, repair, maintain, and upgrade PC hardware, software including local area network, printers, projectors, scanners, wireless and other IT related equipment to ensure optimal workstation performance.
 Troubleshoot more complex problem areas (in person, by telephone, by remote desktop or via e-mail) in a timely and accurate fashion, and provide end-user assistance where and when required. Escalate and follow through when necessary.
 Responsible in all laptops, desktops, printers, UPS, repair maintenance and asset management.
 Assesses relative priorities of support issues and priorities work accordingly. Escalates to senior management when appropriate to ensure client expectations and support problems are managed effectively.
 Ensure that Communications Systems and support services are provided to SMI in support of the technical program and overall strategic objectives.
 Planning and undertaking scheduled maintenance upgrades.
 Follow standard processes and procedures.
 Provide feedback and makes recommendations regarding how to improve processes, knowledge base, products, tools and training.
 Setting up new equipment and upgrading existing systems.
 Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services.
 Responding to breakdowns.
 Assists in project delivery by performing project-related tasks as assigned by ICT Supervisor and ICT Superintendent.
 Acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users.
 Assists on providing and processing temporary internet solution to all PHK-SMI remote offices and staff houses.
 Work in any local and global ICT work related that may assign.
 Prepare activity and progress reports to ICT Support and Infrastructure Supervisor and/or ICT Superintendent so that performance problems can be monitored, prioritized, and resolved in a consistent manner.
 Document critical installation and support procedures to build an ICT installation and support knowledgebase.
 Maintain accurate inventory and distributions of laptops, desktops, printers, UPS and ICT peripherals.

REFERENCES

Mr. Lolot Manigsaca
Greenstone Resources Corporation
President
Email:[email protected]
Mobile: 0928 550 2200

Mr. Bon Dela Vega
Greenstone Resources Corporation Superintendent, Procurement Department Email: [email protected]
Mobile: 0918 957 2809

Mr. Jhon Jake Laguerder
Sagittarius Mines, Inc.
IT Head, ICT Department
Email: [email protected]
Mobile: 0918 979 3197