Rose Hope Oshiro
20 Oshodi Street Lagos Island, Lagos State.
Mobile:09058963188, 07036655324: Email: [email protected]
Professional Profile
A Motivated, adaptable and responsible computing graduate seeking for a position in a Receptionist Position, which will utilise the professional and technical skills developed through past work experiences in this field I have a methodical customer focused approach to work and a strong drive to see things through to completion.
Personal Profile
Date of birth: 07 Sept 1994
Sex: Female
Marital Status: Single
State of Origin: Delta State
LGA: Isoko South
Nationality: Nigeria
Religion: Christianity
Core Skills
Ms word
Ms excel
Ms PowerPoint
Telephone call handling
Customer Maison
Copy typing speed 60wpm
Diary management

Education
203-2008. Afiesere Secondary school, Ughelli Delta State
WAEC.
2011-2014. HND in Business Admin and management
Institute of management and technology Enugustate.
Lower classs
2012. Litmus Computer Academy
Diploma in computer operating
Work Experience
2016-2018 Front desk officer: Trenddy Inn Hotel&Suite
Carries out work on the organizational and technical support of administrative activities of the CEO.
Accepts incoming correspondence for consideration by the CEO, transmits it in accordance with the adopted decision to structural units or a specific contractor for use in the work process or preparing answers.
Accepts documents and personal statements for the signature of the CEO.
Answers phone calls, records and transmits service information to the CEO, organize telephone conversations to the CEO.
On the instructions of the CEO writes letters, requests, other documents.

2018- 2020. Customer Care service. Jaftel Travel and Tour
Coordinate with stakeholders and quality assurance team and conduct regular tests on functionalities.
Analyze customer problems, perform troubleshoot on resolve all issues.
Assist customers and train in system work for all available resource and products.
Administer safe work environment and ensure compliance to safe workplace practices.
Provide technical support to customer care services and gather requirements.
Provide back up to various rotation systems.
Manage customer complaints and inquiries through phone calls and emails.
Hobbies and Interests
I enjoy reading non fiction books,solving puzzle and socialising with family
Referee
Mr. Omonigho Michael
No 25 Atinuke Onabanji Street, Ikeja Lagos state.
World span Limited, Administrative Officer
07035935330.