Roxanne Marie C. Daigan

Tjadervagen, Lidingo

Phone Number: ‭072977 64 95‬
[email protected]

CAREER OBJECTIVES

I am looking for a career where I can not only utilize all the knowledge and skills I have accrued in working as a customer service representative, but also one that enables me to actively contribute to the overall success of my employer whilst also providing me with opportunities to grow professionally and personally.

Key Skills and Attributes___________________________________________________

Interpersonal Skills: Incredibly friendly with therapeutic and positive attitude and able to communicate effectively with colleagues, customers and clients.
Problem Solving: Able to deal well with the unexpected and critical decisions.
Time Management: Skilled in delegating work or assigned tasks and knows how to prioritize things according to importance.
Organizational Skills: Able to handle details, coordinate tasks, finish projects on time, set goals and multi-task.
Perseverance and motivation: Purpose and output driven and very passionate towards surpassing expectation
Communication: Excellent Oral and written communication skills. Knowledge about therapeutic communication and communication style.
Personal: Competent, reliable, honest, patient, punctual, determined, jolly, teachable and empathetic.
Team Player: Proven ability to work with a team and independently
Highly skilled with computers and technology.
Comfortable in working under pressure and can easily adjust to environment.

EDUCATIONAL BACKGROUND

2007 – 2011 Bachelor of Science in Nursing
University of Bohol

2003– 2007 Secondary Level
University of Bohol

WORKING EXPERIENCE

• Stream Global Services-SiriusXM account
• 2011-2014
• Customer Service || Technical Support || Retention Specialist

Duties and responsibilities

Answers Call from Customers
Help them with their account issues
Answers all billing issues
Help with basic trouble shootingshooting
Provide satisfactory Customer Service
Retaining Customers

• Telstra Powered by Teletech
• 2014- 2015
• Customer Service Specialist

Duties and responsibilities

– Answers Call from Customers
– Help them with their account issues
– Answers all billing issues
– Help with basic trouble shootingshooting
– Provide satisfactory Customer Service

• The Results Companies – Sprint Account
• 2015-2016
• Customer Support to Floor Support then Team leader

Duties and responsibilities

– Supporting New Agent
– Taking escalation Calls
– Coach team member

• Convergys – Microsoft Xbox Account
• 2016-2017
• Technical Specialist

Duties and responsibilities

– Answers Call from Customers
– Help them with their account issues
– Answers all billing issues
– Help with basic trouble shootingshooting
– Provide satisfactory Customer Service

•Teledirect Telecommerce – Airbnb Account
• 2017-2018
• Case Manager

Duties and responsibilities

– Answers Billing Questions (refund, international charge)
– Help resolves conflict between hosts and guests
– Provide fast resolution to travel and accommodation issues
– Investigates claims
– approved or deny claims

PERSONAL INFORMATION

BIRTHDAY : November 1, 1991
BIRTHPLACE : Tagbilaran City, Bohol
CITIZENSHIP : Filipino
LANGUAGES SPOKEN : Filipino, and English and basic Mandarin, basic Swedish still studying.

REFERENCES

• Karen Gayle Mangalonzo Quality Officer in Teledirect Phone. 09162450481
  Ronen Dela Torre
  Team Lead Teledirect
  Phone. +639175144377