Roy Alappat Joseph

Email:[email protected]

Tel: (+965) 99564945

Applied for: QUALITY CONTROLER , TEAM LEADER,

And, JOB CARD CONTROLER,

Objective:-

To be a part of an esteemed organization, that strongly believes in teamwork and growth, while utilizing the best of my skills and experience for development and betterment of output and the organization.

Organization

Al Mulla Automotive (Mitsubishi and Dodge)

Arabian Motors Group (Ford , Lincoln),

(Alghanim Automotive (Chevrolet, Hummer, Cadillac, Saab. ) Al-Babtain.

(Nissan, Infiniti, Renault, CMC, JMC)

Job Description:

• Appointed by Alghanim Industries as a Service supervisor, my responsibilities were towards servicing any GM vehicle in the required time while assuring a complete and quality oriented job. My positive and helpful attitude, accurate diagnosis, thoroughness and drive to do an excellent job was rapidly acknowledged and appreciated by the management.

I faithfully worked with the privilege of earning the trust, respect & admiration of my team members and supervisors who entrusted me with the responsibility of maintaining and managing the wide range of owners vehicles (Alghanim family), support and guide all other team supervisors and assist the service manager with streamlining the garage on an operational front to ensure smoother workflow.Currently my task is to head the Cadillac team and develop it into yet another high performance team.

DUTIES AND RESPONSIBILITIES:

1. Ensure the workshop loading is done effectively.

2. Ensure optimum level of productivity from the team.

3. Ensure the delivery times are met.

4. Establish and maintain high degree of discipline among the workforce.

5. Make sure all equipment is kept in a safe working order.

6. Ensure that all fire and safety measure are adhered to.

7. Ensure that workshop objectives and targets are achieved through

Monitoring of Key Performance Indicators [KPI’].

8. Liaise with Training Manager for annual training program.

9. Make sure there is a proper vehicle flow through the workshop.

10. Carry out frequent visits to fleet customers/ insurance companies to market our services.

11. Ensure that the workshop and surrounding areas are kept clean

12 Closely monitor & Control the amount of overtime.

Professional Experience

April 2015 – Feb 03- 2020

Al – Babtain Group (Automotive Division) Working as a

Quality Control (Assurance) /in authorized Service Centre

For Nissan, Infiniti, Renault, CMC, JMC, Citroen.

July 2007 –March 2015

Yousef A. Alghanim & son’s w.l.l (Automotive Division)

Working as a Team Supervisor + Quality Controller included Body shop, and Authorized Service center for GM motors (Chevrolet- Truck, Cadillac, Saab, and Hummer.)

1998 – June 2007

M/s Arabian Motors Group Kuwait

(Sole Authorized Dealers for Ford, Mercury & Lincoln)

Working as Auto Transmission Technician &

(Acting Team Supervisor work in Body Shop)

1996-1998

M/s Bader Al Mulla & Bros. Co. Kuwait

(Authorized Dealers for Chrysler, Dodge & Mitsubishi Cars)

Worked as Auto Transmission Technician

1993-1996

Royal Saudi Air Force, Saudi Arabia

(King Faisal Air Base Motor Pool through Josh Technical Services Ltd) Under International Lear Siegler Inc. Familiar with servicing and Replacing Parts & Engine overhauling of all types of American and Japanese cars as well as servicing, over haul Transmission, Light Forklift & Hydraulic Boom.

Worked as a SPV Technician.

1988-1993

M/s Sunil Motors Trichur Kerala, India

(Authorized service center for Hindustan Motors)

Worked as Auto Technician, Suspension jobs Etc.

1985-1988

Passed Three Years Diploma in Automobile Engineering through State Board of Technical Education, Government of Kerala, India

1983-1985

Reliance Automobiles Cochin, Kerala.

Worked as an apprentice in Engine Trouble Shooting & Assembling Section (Approved by Government of India)

Course Covered:

• Identifying / defining of problems on all levels ( Products, services and Personnel)

• Problem Analysis:

• Pareto charts implementation

• Fish Bone Analysis

• Mind Mapping and Benchmarking

• Evaluate and Decide Solutions

Maximizing Performance Training Course

The course was conducted specifically for the managerial level only.

I was invited to attend Lean Six Sigma White Belt the manager level.

Course Covered:

• Performance Management Process

• Group Facilities Skills Practice

• Maximizing Performance

• Effective Feedback – Skills Practicing

• Performance Appraisal Feedback Tools

Job Performance Award

2005 As a Best Technician award (Ford Vehicles)

2008 Ron Kaufman Service Encounters Certificate,

2010 As a Best Team supervisor award

2010 Gold Medal for High CSI and FIRFT award from General Motors

2014 Lean Six Sigma White belt,

Certified Educational Qualifications:

• Secondary School Certificate (S.S.L.C)

St. Aloysius High School Elthuruth.

* Automobile Diploma Certificate

N.S.S Poly Technical Pandalam

Professional Strength:

• Excellent reporting skills.

• Hands on approach to management.

• Increase productivity.

• Ability to provide complete technical support.

Other information:

• Driving License : Valued Kuwait driving license 10 Year above Experience

• Visa Status : Transferable Work visa (With Badge)

Personal Information:

• Date of Birth: 15th July 1967

• Marital Status: Married

• Nationality: Indian

• Personal interests: Learning & Travel.

• Passport No K5706522

• Visa 18 Work visa

Languages:

• English (Fluently read, write and speak)

• Arabic (Fluently speak , Understand )

• Hindi (Fluently read, write and speak)

• Tamil (Fluently speak, Understand )

• Malayalam (Fluently read, write and speak)

• Urdu (Fluently speak )