Ruth A. Ancheta

8 Basa St. West Tapinac Olongapo City Mobile Number: +639236962592 Email Address : [email protected]

Job Objectives

To obtain a challenging position in a well reputed company where I can use my accounting education, banking and selling experience to make significant contributions towards the achievement of company goals.

Personal Information

: November 11, 1983

: Tabon, Bislig

: Single

: Female

: Filipino

: Roman Catholic

: 5’8” : 150 lbs

Educational Background

Graduate School: Columban College

(April 2013-March 2015)

Master in Business Administration #1 Mt. Apo St. East Tapinac, Olongapo City

University of San Jose-Recoletos Course: Bachelor of Science in Commerce- Management Accounting Magallanes St., Cebu City

La Salle, John Bosco College Mangagoy, Bislig City, Surigao del Sur

La Salle, John Bosco School Mangagoy, Bislig City, Surigao del Sur

(2005)

(2001)

(1996) Work Experiences

Customer Service Manager SM Olongapo- Meredian Business Leader Inc, October 1, 2014- Present Responsible for the attainment of business targets through aggressive sales strategies, staff motivation, efficient operational management and cost management.

Responsible for planning, coordinating, controlling and directing business center operations/functions in the assigned branch/location/department.

Responsible for the day to day management of the department and all duties of the Customer Service Assistants.

Handles customer complaints and concerns.

Handles SM Loyalty Card.

Handles the Services of Free Gift Wrapping and Gift Registry.

Checking Supervisor SM Olongapo- Meredian Business Leader Inc, July 25, 2012- September 30, 2014 Supervise checkers with their daily duties and responsibility. Handle manpower pooling.

APS Pre-Screener Metrobank Card Corporation, October 2006- March 13, 2012 Examine the application and compute the documents in accordance to the policy.

Apptrack Encoder Metrobank Card Corporation, January 2006 Input all the information of an application in the system.

Pre-Screener Metrobank Card Corporation, August 2005 Examine the applications in order to determine its accuracy and quality in accordance to the policy.

Fraud Management Unit Metrobank Card Corporation January 20, 2010- April 20, 2010 Encourage Cardholders to avail of Secure Online Shopping facility

Achievements, Activities, Trainings, Organizations and Seminars Attended

Customer Service Program Awardee for Supervisor Level 2 nd Quarter of 2014

Customer Service Program Awardee for Supervisor Level 1 st Quarter of 2014

Customer Service Program Awardee for Supervisor Level 4 th Quarter of 2013 Trainer for Checkers Orientation Program

Consistent Perfect Attendance 2006-2011

Assigned to Fraud Management Unit January 20- April 20 2010

SMS Handling February 2009- December 2009

Team Leader for Apptrack Encoding March 2006- October 2007

Signature Verification Workshop August 10, 2011 MCC Center Ayala Ave. Makati City

BCP Training September 2009 7 th Flr. MCC Center Ayala Ave. Makati City

Focus Group Discussion October 2009 3 rd Flr. MCC Center Ayala Ave. Makati City

DSA Training April 2009 3 rd Flr. MCC Center Ayala Ave. Makati City

MCC on Q March 17, 2009 Mezzanine Flr., MCC Center Ayala Ave. Makati City

Fire Drill Seminar March 24, 2008 Mezzanine Flr., MCC Center Ayala Ave. Makati City

The SECRET Workshop March 7, 2008 Mezzanine Flr., Ayala Ave. Makati City

Stress Management February 13, 2008 Mezzanine Flr. Ayala Ave. Makati City

Signature Verification and Questioned Docs Training February 2, 2008 Mezzanine Flr ., MCC Center Ayala Ave. Makati City

Information Security in Operating Risk Management December 27, 2007 Mezzanine Flr., MCC Center Ayala Ave. Makati City

Information Security Awareness Training May 31, 2007, Mezzanine Flr., MCC Center Ayala Ave. Makati City

Sexual Harassment and Drug Abuse Policy and Guidelines May 29, 2007 Mezzanine Flr., MCC Center Ayala Ave. Makati City

Cards 101: An Introduction to the Credit Card Business February 26, 2007 GT Tower International Ayala Ave. Makati City Anti Money Laundering Act July 21, 2006 GT Tower International Ayala Ave. Makati City

Go! Card Policy Orientation February 21, 2006 GT Tower International Ayala Ave. Makati City

Fraud Awareness Program I & II January 24, 2006 GT Tower International Ayala Ave. Makati City

Credit Policy Orientation August 26 & 30, 2005 GT Tower International Ayala Ave. Makati City

Skills / Competencies / Qualifications

Computer Literate Dedicated, Hardworking, Flexible in handling different types of situation, Can Handle multiple tasks Good in Public Speaking and Customer Relations Highly Motivated with Good Communication Skills

Personal References

Cristabel B Reyes Business Center Officer, Sun Cellular 09229223670

Angelo Ringel Marketing Officer, Metrobank Card Corporation 09088944544