Ryan Joe Malazarte Alberto

RYAN JOE M. ALBERTO

15 P. Tecson St. Project 4

Quezon City, Philippines 1109

Cel. No. +63 920 459 9997

Applying for: Waiter/Food Counter Attendant

PROFESSIONAL CERTIFICATION TAKEN

Passed the Alberta Hotel Lodging Association (AHLA)’s National Occupation Standards On-Line for Food and Beverage Server-September 2011

WORK EXPERIENCE

October 17, 2019 up to present

F & B Associate

Prime Manpower Services assigned at Crown Regency Hotels and Resorts

Boracay Highway, Sitio Bulabog, Balabag, Boracay Island, Malay, Aklan

Duties and Responsibilities

· Excellent customer service skills.

· Good interpersonal skills to deal efficiently with patrons, co-workers and general public.

· Professional appearance and manners.

· Follows sequences of work during set-up time and service time.

· Has to know in details food and beverage items present in menu.

· To provide excellent quality food & beverage service to all guests.

· Handles guest request in a courteous manner, repeating their request to make sure that guest’s message was properly understood.

· Delivers food from kitchen and beverages from the bar.

· Responsible for the set up and breakdown in designated areas as instructed by his/ her superior.

February 26, 2018 – June 30, 2019

Waiter

Diamond Samgyeopsal Restaurant

Formerly Mamita’s Grill Restaurant

Diamond Water Edge Resort Boracay Island

Station 1, Brgy. Balabag, Boracay Island,

Malay, Aklan

Duties and Responsibilities

· Excellent customer service skills.

· Good interpersonal skills to deal efficiently with patrons, co-workers and general public.

· Professional appearance and manners.

· Able to operate and use Electronic Data Capture/Debit & Credit swipe machine.

· Follows sequences of work during set-up time and service time.

· Has to know in details food and beverage items present in menu.

· To provide excellent quality food & beverage service to all guests.

· Handles guest request in a courteous manner, repeating their request to make sure that guest’s message was properly understood.

· Delivers food from kitchen and beverages from the bar.

· Responsible for the set up and breakdown in designated areas as instructed by his/ her superior.

October 15, 2017 – December 15, 2017

Food Service Attendant

Fat Melts Diner

B.F. Homes Pergola Mall

Aguirre Ave. Cor. Elsie Gaches St.,

B.F. Homes, Sucat Paranaque City

Duties and Responsibilities

· Excellent customer service skills.

· Good interpersonal skills to deal efficiently with patrons, co-workers and general public.

· Professional appearance and manners.

· Responsible in keeping the restaurant kitchen or other food service operation clean and orderly.

· Able to operate and use P.O.S./Micros, Electronic Data Capture/ Debit & Credit swipe machine.

· Follows sequences of work during set-up time and service time.

· Has to know in details food and beverage items present in menu.

· Handles guest request in a courteous manner, repeating their request to make sure that guest’s message was properly understood.

· Delivers food from kitchen and beverages from the bar.

· Responsible for the set up and breakdown in designated areas as instructed by his/ her superior.

Dec. 15, 2015 – Jan. 15, 2017

Waiter

Seazen Hospitality Restaurant

Management & Catering Co.

Mazaya Tower No.3 Floor 10, Khaleed Bin Waleed St.

Al-Murqab, Kuwait

Duties and Responsibilities

· Excellent customer service skills.

· Good interpersonal skills to deal efficiently with patrons, co-workers and general public.

· Professional appearance and manners.

· Responsible in keeping the restaurant kitchen or other food service operation clean and orderly.

· Able to operate and use P.O.S. /Micros, Electronic Data Capture/ Debit & Credit swipe machine.

· Follows sequences of work during set-up time and service time.

· Has to know in details food and beverage items present in menu.

· Handles guest request in a courteous manner, repeating their request to make sure that guest’s message was properly understood.

· Delivers food from kitchen and beverages from the bar.

· Responsible for the set up and breakdown in designated areas as instructed by his/ her superior.

· To provide excellent quality food & beverage service to all guests in the assigned area as instructed by the F & B department.

September 1, 2014 – March 15, 2015

Team Leader

December 20, 2012 – October 31, 2014

Food Counter Attendant

Eats-N-Treats Ltd. o/a A & W Restaurant

5114 – 46 Street

Olds, Alberta T4H 1A5

Duties and Responsibilities

· Excellent customer service skills.

· Good interpersonal skills to deal efficiently with patrons, co-workers and general public.

· Professional appearance and manners.

· Responsible in keeping the restaurant kitchen or other food service operation clean and orderly.

· Able to operate and use P.O.S. /Micros, Electronic Data Capture/ Debit & Credit swipe machine.

· Has good English language skills.

· Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed and provides feedback to store manager on partner performance during shift.

· Anticipates customer and store needs by constantly evaluating environment and customers for cues, communicates information to manager so that the team can respond as necessary to create the third place environment during each shift .

· Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.

· Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.

June 18, 2012 – October 30, 2012

Laundry Attendant/Washer

Heaven’s Touch Laundry Shop

108 10th Ave. Cubao, Quezon City 1109

Duties and Responsibilities

· Sorts torn and stained articles, and put it on client/s record if necessary.

· Soaks contaminated articles and processes in de-staining cycle.

· Loads articles into washer and adds specified amount of detergent, bleach or other cleaning agent by programming laundry machines.

· Operates laundry machinery such as washers, driers and ironers.

· Sorts dried articles according to type.

· Hang, fold, package and tag finished articles for delivery to customers.

· Maintain the cleanliness of the workplace.

March 01, 2012 – May 31, 2012

Messenger

Aire Temp Technologists, Inc.

C3, St. Vermont Bldg., 120-14th Ave., Cubao Quezon City 1109 /

10 Panay Ave., Brgy. Paligsahan,Quezon City

P.O. Box 1404 Zipcode 1654 Ortigas Center, Pasig City

Duties and Responsibilities

· A messenger picks up and transports packages, documents, messages and other items from Point A to Point B.

· Responsible for submission/filing of employee’s contribution for Government Institution such as SSS, PHILHEALTH and others.

· A messenger can travel between departments or offices for an establishment or business. The mode of transportation can be on foot, motorcycle, automobile or public transportation.

January 25, 2011 – March 21, 2011

Junior Waiter

Magsaysay Maritime Corporation assigned at Sun Princess

Magsaysay Building, 520 T. M. Kalaw Street Ermita Manila Philippines 1000

Duties and Responsibilities

· Able to operate and use P.O.S./Micros.

· Follows sequences of work during set-up time and service time.

· Has to know in details food and beverage items present in menu.

· Handles guest request in a courteous manner, repeating their request to make sure that guest’s message was properly understood.

· Delivers food from kitchen and beverages from the bar.

· To provide excellent quality food & beverage service to all guests.

· Maintaining all working areas clean and perform duties as required by US Public Health.

· Communicates constructively with guests to assess their satisfaction, if not satisfied, follow up with an immediate action.

· Reports immediately to superior any misunderstanding, problem, or accident with guest or staff.

February 13, 2010 – December 04, 2010

Buffet Steward

Magsaysay Maritime Corporation assigned at Sapphire Princess

Magsaysay Building, 520 T. M. Kalaw Street Ermita Manila Philippines 1000

Duties and Responsibilities

· Able to operate and use P.O.S./Micros.

· Responsible for the set up and breakdown in designated areas as instructed by his/her superior.

· To provide excellent quality food & beverage service to all guests in the assigned area as instructed by the F & B department.

· Responsible for knowledge of menu, bar and wine list, and for assisting in briefings prior to the service.

· Responsible for making sure that all bar checks is being signed correctly and indicates cabin number, guest name and I.D. Number.

· Maintaining all working areas clean and perform duties as required by US Public Health.

· Ensure that assigned area/s are clean, free from debris, glassware and plates.

· Reports immediately to superior any misunderstanding, problem, or accident with guest or staff.

March 02, 2009 – November 30, 2009

Buffet Steward

Magsaysay Maritime Corporation assigned at Grand Princess

Magsaysay Building, 520 T. M. Kalaw Street Ermita Manila Philippines 1000

Duties and Responsibilities

· Able to operate and use P.O.S./Micros.

· Responsible for the set up and breakdown in designated areas as instructed by his/her superior.

· To provide excellent quality food & beverage service to all guests in the assigned area as instructed by the F & B department.

· Responsible for knowledge of menu, bar and wine list, and for assisting in briefings prior to the service.

· Responsible for making sure that all bar checks is being signed correctly and indicates cabin number, guest name and I.D. Number.

· Maintaining all working areas clean and perform duties as required by US Public Health.

· Ensure that assigned area/s are clean, free from debris, glassware and plates.

· Reports immediately to superior any misunderstanding, problem, or accident with guest or staff.

May 06, 2008 – November 20, 2008

Buffet Steward

Magsaysay Maritime Corporation assigned at Sun Princess

Magsaysay Building, 520 T. M. Kalaw Street Ermita Manila Philippines 1000

Duties and Responsibilities

· Able to operate and use P.O.S./Micros.

· Responsible for the set up and breakdown in designated areas as instructed by his/her superior.

· To provide excellent quality food & beverage service to all guests in the assigned area as instructed by the F & B department.

· Responsible for knowledge of menu, bar and wine list, and for assisting in briefings prior to the service.

· Responsible for making sure that all bar checks is being signed correctly and indicates cabin number, guest name and I.D. Number.

· Maintaining all working areas clean and perform duties as required by US Public Health.

· Ensure that assigned area/s are clean, free from debris, glassware and plates.

· Reports immediately to superior any misunderstanding, problem, or accident with guest or staff.

July 16, 2007 – February 23, 2008

Assistant Buffet Steward

Magsaysay Maritime Corporation assigned at Grand Princess

Magsaysay Building, 520 T. M. Kalaw Street Ermita Manila Philippines 1000

Duties and Responsibilities

· Able to operate and use P.O.S./Micros.

· Be familiar with work schedule and company guidelines, policies, and procedures.

· Be familiar with correct procedures in the operation, cleaning and sanitizing of Dining Room, Buffet, Pizzeria, Officer’s and Crew Mess.

· Assists in the set-up of Deck, Buffet, Pizzeria, Officer’s and Crew Mess Room, Bar furniture; and/or any other duties assigned by the supervisor.

· Maintaining all working areas clean and perform duties as required by US Public Health.

· Arrange the correct garbage separation system and its removal from place of work to disposal area.

· Doing and finishing all duties as assigned by the supervisor.

May 09, 2006 – December 08, 2006

Laundry Steward Gratuity

Magsaysay Maritime Corporation assigned at Star Princess

Magsaysay Building, 520 T. M. Kalaw Street Ermita Manila Philippines 1000

Duties and Responsibilities

· Working hands on with different equipment in the laundry on board a cruise ship and assist in washing/pressing linen from different departments on board.

· Processing passenger laundry as per requests. This will include pressing, dry cleaning and laundering.

· Process F & B and Accommodation linen such as tablecloths, tablemats, napkins, bed sheets, pillow cases, etc.

· Laundering uniforms of different departments on board including boiler suits.

· Assist in conducting linen and uniform inventories.

June 06, 2005 – February 06, 2006

Laundry Steward

Magsaysay Maritime Corporation assigned at Sun Princess

Magsaysay Building, 520 T. M. Kalaw Street Ermita Manila Philippines 1000

Duties and Responsibilities

· Working hands on with different equipment in the laundry on board a cruise ship and assist in washing/pressing linen from different departments on board.

· Processing passenger laundry as per requests. This will include pressing, dry cleaning and laundering.

· Process F & B and Accommodation linen such as tablecloths, tablemats, napkins, bed sheets, pillow cases, etc.

· Laundering uniforms of different departments on board including boiler suits.

· Assist in conducting linen and uniform inventories.

May 04, 2004 – February 22, 2005

Laundry Steward

Magsaysay Maritime Corporation assigned at Star Princess

Magsaysay Building, 520 T. M. Kalaw Street Ermita Manila Philippines 1000

Duties and Responsibilities

· Working hands on with different equipment in the laundry on board a cruise ship and assist in washing/pressing linen from different departments on board.

· Processing passenger laundry as per requests. This will include pressing, dry cleaning and laundering.

· Process F & B and Accommodation linen such as tablecloths, tablemats, napkins, bed sheets, pillow cases, etc.

· Laundering uniforms of different departments on board including boiler suits.

· Assist in conducting linen and uniform inventories.

October 01, 2003 – March 14, 2004

Laundry Attendant

Hotel Pro Services Inc. assigned at Richmonde Hotel

Unit 206, Midland Mansion Condo., 839 Pasay Road, Legaspi Village, Makati City

Duties and Responsibilities

· Sorts torn and stained articles.

· Soaks contaminated articles and processes in de-staining cycle.

· Loads articles into washer and adds specified amount of detergent, soap or other cleaning agent by programming laundry machines.

· Operates laundry machinery such as washers, driers and ironers.

· Sorts dried articles according to type.

· Clean lint traps and sweeps laundry room.

March 11, 2003 – August 24, 2003

Laundry Attendant-Washer

Asiapro Cooperative assigned at Oakwood Premiere Hotel

59 San Rafael Street, Bo. Kapitolyo, Pasig City, Metro Manila, 1600 Philippines

Duties and Responsibilities

· Sorts torn and stained articles.

· Soaks contaminated articles and processes in de-staining cycle.

· Loads articles into washer and adds specified amount of detergent, soap or other cleaning agent by programming laundry machines.

· Operates laundry machinery such as washers, driers and ironers.

· Sorts dried articles according to type.

· Clean lint traps and sweeps laundry room.

March 15, 2002 – August 15, 2002

Flatwork Ironer

Primepower Manpower Services assigned at Dusit Hotel Nikko

EDSA corner Agutaya Streets, Brgy. Pinagkaisahan, Makati City

Duties and Responsibilities

· Operate steam, hydraulic, or other pressing machines to remove wrinkles from garments and flatwork items, or to shape, form, or patch articles.

· Activate and adjust machine controls to regulate temperature and pressure of rollers, ironing shoes, or plates, according to specifications.

· Position materials such as cloth garments, felt, or straw on tables, dies, or feeding mechanisms of pressing machines, or on ironing boards or work tables.

· Lower irons, rams, or pressing heads of machines into position over material to be pressed.

· Hang, fold, package, and tag finished articles for delivery to customers.

· Clean and maintain pressing machines, using cleaning solutions and lubricants.

June 18, 2001 – November 14, 2001

Service Crew

M & H Food Corporation operating as Henlin Fast Food Chain

Dona Irenea Street, Sucat Paranaque, Metro Manila Philippines 1700

Duties and Responsibilities

· Maintains fast food customer satisfaction and confidence.

· Able to operate company’s P.O.S. system.

· Stocks food preparation line.

· Take and repeat orders to make sure orders are accurately taken.

· Maintain food preparation line.

· Keeps food preparation equipment operating.

· Maintains safe and healthy food preparation environment.

· Improves fast food job knowledge.

October 10, 1997 – March 31, 2000

Collector/Messenger

Xelanyd Industrial Corporation formerly Golden Horse Realty Corporation

Suite 1108, WILSHIRE PLAZA, #11 Annapolis St., Greenhills, San Juan

Metro Manila, Philippines

Duties and Responsibilities

· A messenger picks up and transports packages, documents, messages and other items from Point A to Point B.

· Responsible for submission/filing of employee’s contribution for Government Institution such as SSS, PHILHEALTH and others.

· A messenger can travel between departments or offices for an establishment or business. The mode of transportation can be on foot, bicycle, motorcycle, automobile or public transportation.

· A collector receives collects and post payments paid to company’s account.

April 24, 1997 – May 10, 1997

Waiter

Savannah Moon Corporation

2nd Floor Corby 1 Bldg. E. Rodriguez Jr. Avenue

Bagumbayan, Quezon City

Duties and Responsibilities

· Follows sequences of work during set-up time and service time.

· Has to know in details food and beverage items present in menu.

· Handles guest request in a courteous manner, repeating their request to make sure that guest’s message was properly understood.

· Able to operate and use P.O.S./Micros, Electronic Data Capture/ Debit & Credit swipe machine.

· Delivers food from kitchen and beverages from the bar.

· Reports immediately to superior any misunderstanding, problem, or accident with guest or staff.

March 01, 1997 – May 14, 1998

Waiter

Manila Galleria Suites

One Asian Development Bank Avenue P.O. Box 1525 Ortigas Center

Pasig City, Philippines

Duties and Responsibilities

· Inform your supervisor about the availability of your time/schedule.

· Follows company policies and procedures.

· Ability to follow directions from banquet event orders.

· Knowledgeable of event menu items and their contents, appropriate table settings and service ware, and the correct preparation and garnishing methods.

· Responsible for setting up, serving, maintaining and breaking down banquet rooms.

· Ability to carry large and heavy trays on a continuous basis throughout a shift.

· Follows up to ensure guest satisfaction.

· Provides a professional image at all times through appearance and uniform.

August 29, 1996 – February 28, 1997

Restaurant Crew

Golden Pizza, Incorporated

3rd Floor, Tuscan Building, Herrera St., Legaspi Village

Makati Metro Manila Philippines

Duties and Responsibilities

· The restaurant crew takes customer orders for drinks, appetizers, entrees and dessert items.

· Take and repeat orders to make sure orders are accurately taken.

· A restaurant crew delivers all requested items to the table and ensures customers are comfortable and taken care of throughout the meal.

· The restaurant crew also delivers the check at the close of the meal and may take the customer’s payment in the form of cash or credit card.

· Stocks food preparation line.

· Keeps food preparation equipment operating.

· Maintains safe and healthy food preparation environment.

March 01, 1996 – July 31, 1996

Liaison Officer

Deo Gratias Customs Brokerage Inc.

Mezzanine Floor, Singson Building, Plaza Moraga, Binondo, Manila

Duties and Responsibilities:

· A Liaison officer picks up and transports packages, documents, messages and other items from Point A to Point B.

· A Liaison officer can travel between departments or offices for an establishment or business. The mode of transportation can be on foot, bicycle and motorcycle, automobile or any public transportation.

· A Liaison officer receives collects and post payments paid to company’s account.

TRAININGS ATTENDED:

300 HOURS ON THE JOB TRAINING

Food and Beverage Server

The Old Spaghetti House

Ali Mall Branch

October 12, 2011 – November 20, 2011

BAR EXPOSURE PROGRAM

T.G.I. Friday’s Galleria

September 07, 2011

SUPERVISORY EXCELLENCE

Princess Cruises

November 08, 2006

AMERICAN EMERGENCY RESPONSE TRAINING

St. Thomas, US,Virgin Island

January 24, 2006

BASIC SAFETY COURSE

Magsaysay Training Center

April 12-20, 2004

EDUCATIONAL BACKGROUND:

“Enrolled at Philippine Maritime Institute for the Bachelor of Science in Marine Transportation in June 1994 up to September 1995. Completed 1year and 3 months / 2nd year College level.”

PERSONAL BACKGROUND:

Age: 42 yrs. old

Status: Married

Spouse Name: Mrs. Violeta Adorna Alberto

Children’s Name: 1)Ms. Khristine Louise Adorna Alberto

2)Ms. Khristianne Adorna Alberto

SPECIAL SKILLS:

· Computer Literate (Microsoft Office and P.O.S./Micros).

· Can work in front and at the back of the house/restaurant.

· Has ten years of experience in the F & B industry, both locally and overseas.

· Works as a team player.

REFERENCE:

Mr. Dean Bracken

Owner/Operator

Eats-N-Treats Ltd. o/a

A & W Restaurant

Olds, Alberta, Canada

Cel. No.: (+403) 507-0701

Ryan Joe Malazarte Alberto Waiter/Food Counter Attendant

Education

Experience