Receptionist / Night Clerk
Four Points by Sheraton Punta Cana
Date: Mar. from 2019 – present
Location Punta Cana, Dom. Rep.

Telephone Service Agent
Dates of employment Dec. 2015 – Feb. 2019
Duration of employment 3 years and 3 months
Location Punta Cana, Dom. Rep.
Provide telephone assistance to each guest of the PCRC, both internal and external, provide information about the property, transfer calls to the requested areas, take data and contacts of the person to return calls, schedule transportation, Wake up Call services, carry out and follow up To reports, take order from Room service, Etc.

Telephone operator
Company name Paradisus Punta Cana
Dates of employment Oct. 2013 – Nov. 2015
Duration of employment 2 years and 2 months
Location Punta Cana, Dom. Rep.
Telephone operator * Advanced training Reception. * Advanced Training Customer Service Complaints and Conflicts, Concierge G.S. Paradisus Punta Cana. Provide assistance by telephone and channel the different requests made by guests of the property, make restaurant reservations, create breakdown reports, provide property information and benefits, as well as track each requirement.

Customer Service Agent
Company name Gold Strand SRL
Dates of employment Dec. 2010 – May. of 2013
Duration of employment 2 years and 6 months
Location Punta Cana Rep. Dom.
Receptionist, Customer Service Agent, Sales and Cashier Administrator (Gold Strand SRL)
Provide assistance to property guests, facilitating effective communication inside and outside the country, laptop rentals, Internet devices, cell phones, etc.