Sanjae David Shields

Fletchers Drive, Paradise Norwood

Montego Bay # 1 P.O, St. James

Tel. (876) 284-1162/836-1401

Email address: [email protected]

Objectives:              To contribute to the productivity and growth of the organization as well as customer service by fully utilizing my skills and experiences.

Education:               Marcus Garvey Technical High School            2009-2011

Farm Primary                                                  1999-2005

Qualifications:          Caribbean Examination Council (C.X.C)

English A                                              2

Geography                                          3

Social Studies                                      2

Human and Social Biology                  2

Principles of Accounts                        2

Principles of Business                         2

Experience:

Sandals Montego Bay             1 Year 6 Months

Xerox                                          13 Months

Vistaprint                                    9 Months

ACT                                             1 Year

UVLTD                                        2 Years and 6 Months

Position: Customer Service /Sales Representative/Supervisor

Duties:

·Process clients orders/concerns electronically

·Contributes to team effort by accomplishing related results as needed.

·Prepares product or service reports by collecting and analyzing customer information.

·Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

·Attracts potential customers by answering product and service questions; suggesting information about other products and services.

·Assisting customers with building and managing their websites

·Conducting coaching, following up and hot lap sessions to boost momentum and set expectations.

·Conducting one-one sessions with agents to encourage progress and close gaps in areas of opportunities.

·Completing agents time cards in a timely manner.

Hobbies:                 Reading and socializing.

References:              Miss. Aliesha Blight

Advanced Call Center Technology

Tel. (876) 433-9046/

Pernell Wint

Unique Vacations Limited

Supervisor

Tel. (876) 684-9611