Summary
– Dedicated customer service with 2 years of experience in Food and Beverage Industry.
-Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turn- around of underperforming operations.
– Goal oriented barista and team leader, adept at motivating self and others to exceed sales achievement.

-Passionate about improving workflow, customer service, and in-store productivity.

Core Abilities:
– Ability to work well under pressure with high customers demand Flexible and works well with a team
– Attention and an eye for details
Taking initiative and working well independently
– Team leader/ Management
– Ability to multitask

Experience

Barista
March 10, 2017- October 10, 2017 Seattle’s Best Coffee

• Perform responsibilities in accordance with all Company standards policies and procedures
• Assisted guests with making menu choices in an informative and helpful fashion
• Regularly checked on guests to ensure satisfaction with each food course and beverages
• Consistently adhered to quality expectations and standards
• Appropriately suggested additional items to customers to increase restaurant sales
• Deliver exceptional service by greeting and serving customers in a timely friendly manner

Shift Manager

October 16, 2017 – April 28, 2019

Seattle’s Best Coffee

• ensuring customer satisfaction
• reporting to the upper management and maintain stocks
• organization and decision-making abilities
•Managed closing duties including restocking items and reconciliation of the cash drawer
• Effectively used items in stock to decrease waste and profit loss.