SHANEN JEAN DELA CRUZ PACATANG
Purok 3 Tinigao, Kalibo, Aklan
Contact number: +639397790202
Email Address: [email protected]

Objectives:
● To contribute my knowledge, integrity and to do the responsibilities of my job.
● To be part of your growing company.
● To know different kinds of work to enhance my skills and gain self-confidence.

Work Experience:
• Front Liner / Telleser
Kok’s De Kalibo Inc.
C.Laserna Street, Kalibo, Aklan
May 2013 to February 2014

Main Function:
❖ Letting customers/tourist know what available network available in our country, providing help and assisting how to use their data, new phones, selling them sim loads.

Duties and Responsibilities:
❖ In charge in doing documents/report regarding daily, weekly, monthly sales.
❖ Having inventory for all the remaining stocks in the store like accessories, sim cards, gadgets, etc.

• Technical Support Call Center Agent
Convergys
Glorietta 5, Ayala Avenue, Makati, Metro Manila
December 2014 to August 2015

Main Function:
❖ Assisting customers in discussing the billing statement of their account, providing necessary help to any issues they encountered with our product.

Duties and Responsibilities:
❖ Operate personal computers for documenting the call and troubleshooting to help customer fixing the issue on their VoIP, Television, and Internet.

• Technical Support / Financial Support Call Center Agent
Sykes Asia INC.
Glorietta 1, Ayala Center, Makati, Metro Manila
December 2015 to June 2016

Main Function:
❖ Reviewing the charges on their payment method on their account if there’s any unauthorized charges, fraud, accidentally purchase.

Duties and Responsibilities:
❖ Operate personal computers for documenting the call and troubleshooting to help customer fixing the issue of Google Products.
❖ Escalating to necessary department if needed.

• Customer Support Representative
TaskUs, Inc.
T. De Castro Bldg. 2, Emilio Aguinaldo Highway, Imus, Cavite
September 2016 – January 2018

Main Function:
❖ Non-voice and invoice account (email, chat, inbound, outbound) for checking and assisting customer for the status of their orders, payments, and account details.

Duties and Responsibilities:
❖ Communicate with the restaurant/kitchen regarding menu questions, the length of wait, re-cook orders, and product availability.
❖ Responsible for the service of the food, including the delivery. Communicate additional meal requirements, allergies, dietary needs, and special requests to the restaurant/kitchen.
❖ Uses personal computers for documenting all the resolution that have given to the customer. Being responsible to keep customers account private and secured.

• Customer Support Representative
IQOR
SM City Annex, Governor Drive, Cor. Aguinaldo Hwy, Dasmariñas City
April 2018 – August 2018

Main Function:
 Voice account. Helping customer to review their bills, devices balance and account status.

Duties and Responsible:
 Responsible in doing some changes, making sure their account is current and secured.
 Operate personal computer to record the resolution provided to the customer.

Skills
● Knowledge in Windows XP (Microsoft word, excel)
● Knowledge in Front Office and serving Customers (e.g. waitress, selling)
● Knowledge in Housekeeping (beddings, cleaning bathroom, rooms, hallways and public area)

Trainings Attended:
❖ Circle Compubiz (On the Job Training)
December 2012- February 2013
❖ Hotel Rembrandt (Room Attendant Trainee)
November 2018 – December 2018

Educational Attainment:
Tertiary Education: Associate in Information Technology
Aklan State of University- College of Industrial Technology
Andagao, Kalibo, Aklan
2011-2013

Secondary Education: Panay Technological College
M. Laserna St., Kalibo, Aklan
2007-2011

Primary Education: Tinigaw Elementary School
Tinigaw, Kalibo, Aklan
2001-2007

Personal Details:
Birth Date: October 1, 1994
Nationality: Filipino
Religion: Jehova’s Witnesses
Height: 5’0”
Weight: 132.27 lbs
Language: Fluent in English, Tagalog

Personal Reference:
Jaime Doroteo Branch Head
Kok’s De Kalibo (Boracay Branch)
09199919989

Warianne Kristel Torrente Team Leader
Convergys
09983560103

Rex Nebres Team Leader
TaskUs Inc.
09178409550

Paula Angelica Jasareno Team Leader
IQOR
09175062772

Margarita Garringo Housekeeping Supervisor
Hotel Rembrandt
09995101283

I hereby declare that all the information mention above is true to my knowledge and I bear the responsibility for the above mention particular.

SHANEN JEAN C. PACATANG
Applicant