PERSONAL DATA

NAME : SHARON DR. OLIVEROS
ADDRESS : B4 L19 Dao Drive., Bgy. Habay 2
Camella Seville, Bacoor City
CONTACT NUMBER : (63) 9063566962 / 9171188585
DATE OF BIRTH : May 2
BIRTH PLACE : Baclaran, Paranaque City
GENDER : Female
CITIZENSHIP : Filipino

EMPLOYMENT HISTORY

EMPLOYER : RAINCHEM INTERNATIONAL, INC.
PERIOD : March 2019 to present
AREA OF EXPERTISE : HR and ADMIN MANAGEMENT

DUTIES & RESPONSIBILITIES :

Responsible for hiring, developing and looking after employees. This involves functions such as training and monitoring performance.
Support the development and implementation of HR initiatives and systems
Provide counseling on policies and procedures
Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
Posting job ads and organizing resumes and job applications
Ensuring background and reference checks are completed
Create and implement effective onboarding plans
Develop training and development programs
Assist in performance management processes
Support the management of disciplinary and grievance issues
Maintain employee records (attendance, 201, etc.) according to policy and legal requirements
EMPLOYER : HG SILOS, INC
PERIOD : January 2018 to March 2019
AREA OF EXPERTISE : HUMAN RESOURCE MANAGEMENT

DUTIES & RESPONSIBILITIES :

Responsible for hiring, developing and looking after employees. This involves functions such as training and monitoring performance.
Support the development and implementation of HR initiatives and systems
Provide counseling on policies and procedures
Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
Posting job ads and organizing resumes and job applications
Ensuring background and reference checks are completed
Create and implement effective onboarding plans
Develop training and development programs
Assist in performance management processes
Support the management of disciplinary and grievance issues
Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements
Review employment and working conditions to ensure legal compliance
Assist in the development and implementation programs that will drive increased employee satisfaction and commitment levels.
Serving as a point of contact with benefit vendors/administrators
Providing customer service to organization employees

EMPLOYER : COMPUTER DATA VISION, INC.
PERIOD : 2010 to 2017
AREA OF EXPERTISE : CONSULTANT – PROJECT MANAGEMENT
DUTIES & RESPONSIBILITIES :
Ensure projects meet industry leading quality standards.
Attends client meetings as required.
Manages, monitors and motivates the cross functional team assigned to the project.
Conducts system testing and UAT and documents test results.
Creates documents – business requirements specifications, statement of work, project roster and resources, project management plan, project plan, system architecture, report specifications, test plan, test cases and acceptance framework.
Conducts project presentations where necessary and compiles reports.

EMPLOYER : STREAM GLOBAL SERVICES
PERIOD : May – November 2010
AREA OF EXPERTISE : SALES SUPPORT PROFESSIONAL
DUTIES & RESPONSIBILITIES :
Continuously work to provide service excellence on every call, resulting in high customer satisfaction scores
Provide responsive and proficient support ensuring that customer needs and issues are resolved at the first instance (first call resolution).
Provide customer with recommendations to promote and achieve sales of products and/or services.
Deliver and exceed targets for sales/conversions
Deliver and exceed customer-specified service levels for handle time.
Use scripts as a guide to sell the product or service
Answer billing questions by talking through components of customer accounts
Uses computerized systems to track, document and retrieve information
Track, document and retrieve information in call tracking database
Handle customers’ objections and rebuttals by referring them to published materials and or to senior staff
Learn, understand, retain and regularly update and demonstrate product/process knowledge

EMPLOYER : TELEPERFORMANCE PHILS.
PERIOD : February – May 2010
AREA OF EXPERTISE : CUSTOMER SUPPORT REPRESENTATIVE
DUTIES & RESPONSIBILITIES :
Handle inbound customer service support calls from established customer
Cross sell value added services or products that are offered by the company
Provide consistent, superior service to every customer by utilizing all available tools and resources.

EMPLOYER : COMPUTER DATA VISION, INC.
PERIOD : 2001 to 2009
AREA OF EXPERTISE : HEAD – PROJECT MANAGEMENT
DUTIES & RESPONSIBILITIES :
Ensures that software solutions are delivered to customers within the timescales, financial requirements and to the quality expected.
Leads the Software Development team (typically 4-8 staff) on a per project basis.
Works closely with customer management to understand the business requirement for the project, developing effective working relationships and ongoing management processes for the project.
Defines the deliverables, resource requirements and work plan for the project, and manage their development and delivery.
Estimates and plans projects from start to finish, with built in contingencies.
Ensure projects meet industry leading quality standards.
Manages, monitors and motivates the cross functional team assigned to the project.
Conducts project presentations where necessary and compiles reports.

WORK RELATED ACHIEVEMENTS :
Smart Money & Mobile Banking Systems
Project Manager for a team of developers to code and implement the first-ever Mobile Banking System Software for Smart Telecoms (Philippines). Team member of mobile banking systems implementation in Jakarta and Kuala Lumpur. Major responsibilities include overseeing implementation and documentation.

EMPLOYER : INFORMATICS
PERIOD : 1999-2001
AREA OF EXPERTISE : HEAD – SERVICES AND
OPERATIONS SUPPORT DEPT.
DUTIES & RESPONSIBILITIES :
Responsible for the overall work performance of a company and management of office environment
Gathers, adapts, stores and distributes information within the company.
Provides specialized support to other departments and managers
Provides document and telecommunication management
Plans, organizes, provides leadership and controls all administrative functions
Manages quality and cost control
Provides training and development for your own staff as well as Services Officers assigned in the different branches
Ensures that human and material resources are correctly utilized

WORK RELATED ACHIEVEMENTS :
Two time recipient of TCO Personnel Award

EMPLOYER : COUNTRY EXPORT PHILS. INC.
PERIOD : 1996-1998
AREA OF EXPERTISE : HUMAN RESOURCES AND
ADMINISTRATION MANAGER
DUTIES & RESPONSIBILITIES :
Delivers full recruitment services including front end needs analysis, job postings, sourcing, interviewing, and employee offers.
Builds strong relationships with local organizations, recruitment agencies, educational institutions, learning and development suppliers to enable CEPI to achieve our business objectives.
Takes a lead role in developing partnerships with local institutions
Assists with the identification of training needs, the selection, development and delivery of appropriate programs.
Provides coaching and resources to employees and managers with respect to career development, compensation, staffing initiatives, performance management and employee relations.
Assists in the development and implementation of programs that will drive increased employee satisfaction and commitment levels.
Assists in compiling relative HR metrics, analyzing, reporting and identifying trends with recommendations provided.

EMPLOYER : COMPUTER DATA VISION, INC.
PERIOD : 1995-1996
AREA OF EXPERTISE : ASSISTANT HR MANAGER
DUTIES & RESPONSIBILITIES :
Assists in the implementation of human resources and administrative programs developed by the HRAD Manager

EMPLOYER : METRO TOURS, INC.
PERIOD : 1994-1995
AREA OF EXPERTISE : PERSONNEL OFFICER
DUTIES & RESPONSIBILITIES :
Works closely with departments, increasingly in a consultancy role, assisting department supervisors to understand and implement policies and procedures
Recruits staff – this includes developing job descriptions, preparing advertisements, checking application forms, shortlisting, interviewing and selecting candidates
Develops policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absence management
Undertakes regular salary reviews
Negotiates with staff and their representatives on issues relating to pay and conditions
Administers payroll and maintaining records relating to staff
Interprets and advises on employment legislation
Listens to grievances and implementing disciplinary procedures
Develops HR planning strategies with supervisors, which consider immediate and long-term staff requirements in terms of numbers and skill levels
Plans and sometimes delivers training, including inductions for new staff
Analyzes training needs in conjunction with departmental managers

EMPLOYER : KK CONVERTER PHILS, INC.
PERIOD : 1992-1994
AREA OF EXPERTISE : PERSONNEL AND ADMINISTRATIVE ASSISTANT
DUTIES & RESPONSIBILITIES :
Recruits staff – this includes developing job descriptions, preparing advertisements, checking application forms, shortlisting, interviewing and selecting candidates
Liaises with government organizations
Interprets and advises on employment legislation
Listens to grievances and implementing disciplinary procedures

EMPLOYER : NAMEI POLYTECHNIC INSTITUTE
PERIOD : 1989-1992
AREA OF EXPERTISE : GUIDANCE COUNSELOR
DUTIES & RESPONSIBILITIES :
Provides direct support service to individual students, small groups, and classrooms.
Completes assessments, referrals, and counseling with students and families.
Oversees implementation of NAMEI’s program.
Consults with other professional staff and outside agencies and other organizations.
Interviews students and families.
Completes home visits and assessments. Makes oral presentations of assessments, diagnostics, home visits, and observations.
Develops and maintains family outreach programs and community partnerships.
Serves as a member of the family support team and other school based teams.
Completes written reports as needed or as requested by Principal.
Provide direct service to students in the classroom at least once per week.
Completes reports as required by local agencies.
Conducts professional development workshop on identifying at-risk students.
Fills in as substitute teacher when required

EDUCATIONAL ATTAINMENT
Far Eastern University, Manila, Philippines
1989
Bachelor of Science, Psychology
Cum Laude
Dean’s Lister

Saint Paul College, Paranaque City
1985
High School Graduate
Consistent Top Ten student

CHARACTER REFERENCES:
Available upon request