Operations Assistant, September 2018 – Present
Bolton International – Unit 10-1 10F Netcube Plaza Building, 3rd Ave. cor. 30th Street, Fort Bonifacio Global City,
Taguig, Philippines
United By Blue | Customer Experience
● Responsible for maintaining inventory systems and ensuring accuracy.
● Manages Order Fulfillment and Logistics ensuring timely and accurate order processing.
● Accustomed to handling high levels of accountability across multiple stakeholders.
● Knowledgeable in Workflow based and process driven tasks.
● Experienced in corresponding with clients and partners to ensure clear communication lines ensuring
service delivery.
● As needed, support customer service as first contact and triage of customer contact.
● Process customer requests and triage moderate to more specialized concerns to the proper channels.
● Turn stressful situations into seamless experiences.
● Work with our facilities and dispatchers to solve customer issues.
● Find ways to delight customers regularly.
Client Implementation Officer, January 2018 – June 2018
MicroSourcing International Ltd. – Two E-Com Center Building, Blk 17, Harbor Drive, Mall of Asia, Pasay City,
Metro Manila, Philippines
● Managing all tasks associated with initiating, planning, scheduling, executing, controlling
transitions/projects for small and medium clients.
● Responsible for planning and facilitating kick off sessions, maintenance of project plans, and handover to
Operations.
● Monitors and tracks the progress of each transition project and provides periodic reporting of this
information to the Transition Manager.
● Ensures risks and impact to the clients are identified and addressed.
● Establishes and manages relationships that may include internal employees and client employees.
● Creates and maintains project issue log to track issues and ensure timely resolution. Responsible for
project communication specific to steering committee, stakeholders, project team members, external
resources and senior management.
● Facilitate and moderate project meetings including but not limited to project kickoffs, team progress and
issue resolution, leadership update, project close out and best practices and core team meetings.
● Interact with corporate functions:
o Technology – Working with technology teams, ensuring equipment and resources are adequately
available to support transition project needs.
o Operations – Working with the operations teams, ensuring production resources are adequately
available to support transition project needs.
o HR – Ensure staff compliance with company policies.
Opportunity to Cash (O2C) Customer Service Representative, January 2012 – December 2017
IBM Business Services Inc. – Eastwood City Cyberpark, Libis, Quezon City, Philippines
● Opportunity to Cash (O2C) or End-to-End Deal Facilitator
● Top Clients Accelerate Program – Systems Hardware US North America, Communications Sector support
● Audit Team Member – Systems Hardware US North America
● Perform a variety of support responsibilities throughout the sales cycle from pricing, ordering, order
management & tracking, billing, installation and inventory request submission.
● Ensures that all transactions are handled with minimum impact to the customers and in compliance with
all the audit guidelines and approved processes.
● Partners with the sales team to ensure that pre-sales activities are performed promptly and accurately
including valuable pre-sales research – product, client, Hardware/Software inventories.
● Generates and submits sales proposals and coordinate sales activities for the IBM Sales team being
supported.
Technical Support Representative, March 2010 – January 2012
Convergys Philippines – Ortigas Center, Pasig City, Philippines
• Support a client in the telecommunications and technology industry.
• Initial point of contact for any questions or concerns.
• Assist customers with the addition of new services, changes to their account, or any technical
troubleshooting or billing questions.
• Troubleshoot hardware and/or software issues for a Convergys client in the technology industry.
Guest Services Agent/Receptionist, June 2009 – March 2010
Mövenpick Hotel Doha – Doha, Qatar
• Responsible for the operation of the Guest Service Centre during the shift, with the capacity to provide
consistent quality guest service.
• In charge of collecting the Cherish Guest Comment Cards, filtering through them, identifying the
important comments and consequently entering them into the Rapid Response Software.
• Supervises all aspects relating to the Guest Service Centre and the employees within the department.
• Develops positive relationships with all hotel employees, department heads and hotel guests.
• Ensure guest satisfaction within the guidelines set by the pertaining standards.
• Ensure that the guests receive prompt attention and follows up on outstanding jobs and report any
incidents to the immediate supervisor.
• Reports all operations defects and guest related complaints/comments daily to the General
Manager/Resident Manager in the absence of the immediate supervisor.
• Issues the reports to be sent by email to HOD’s.
• Assist the immediate supervisor in ensuring guest satisfaction by assigning work orders, completing tasks
in a standard time and notifies guest to ascertain satisfaction.
• Assists the immediate supervisor in monitoring and tracking trends in service deficiencies to improve the
hotel operation.
• Perform all additional tasks required by the management in relation to the job.
Designer/Consultant, March 2005 – May 2009
Shai Skate Wear and Props – San Andres Bukid, Metro Manila, Philippines
• Overall responsible for the look of the costume and props to be used by the figure skater.
• Research and designing of the costume and props
Recruiter, March 2006 – May 2009
GN Management Services, San Andres Bukid, Metro Manila, Philippines
• Outsourcing staff for international employers (clubs, pubs, karaoke and other establishments) in Japan,
Korea, Hong Kong, Malaysia and Singapore
• Fully familiar in documentation processes and on-boarding procedures for new hire staff.
• Ensure daily operational reports are completed.
• Briefing of new hire staff for deployment abroad.