SHERYL JANE RAMOS ENRIQUEZ
664 A PINEAPPLE STREET COMMONWEALTH, Quezon City, NCR 1121

Ph: +63 0947 3284922

[email protected]

Professional Summary
Dedicated Receptionist, Skin Care Consultant with six years of experience combining management and customer service expertise in Beauty and Wellness Industry. Looking for any position in a fast growth company.

Skills
·      Customer Service
·      Time Management
·      Verbal and Written Communication
·      Work Ethic
·      Professional/ Professionalism
·      Friendly
·      Adaptable
·      Telephone Skills
·      Customer Focus
·      Accuracy and Attention to Detail
Work Experience
Receptionist /Skin Care Consultant                                           January 2012－November 2015

Biocare Spa-Med & Wellness Center Inc. － San Juan, NCR

·      Operate telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

·      Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

·      Receive payment and record receipts for services.

·      Transmit information or documents to customers, using computer, mail, or facsimile machine.

·      Schedule appointments and maintain and update appointment calendars.

·      File and maintain records.

·      Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

·      Analyze data to determine answers to questions from customers.

·      Operate office equipment, such as fax machines, copiers, or phone systems and arrange.

·      Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

·      Complete forms in accordance with company procedures.

·      Maintain scheduling and event calendars.

·      Schedule and confirm appointments for clients, customers.

·      Compose, type, and distribute meeting notes, reports, such as presentations or monthly reports.

·      Conduct searches to find needed information, using such sources as the Internet.

·      Establish work procedures or schedules and keep track of the daily work of clerical staff.

·      Supervise other clerical staff and provide training and orientation to new staff.

·      Sell clinic products and services.

Head Therapist                                                                            November 2009－December 2011

Biocare Spa-Med & Wellness Center Inc. － San Juan, NCR

·         Delivering a variety of spa services (body treatments, facials, massages, waxing, slimming treatments) in a safe and comfortable manner.

·         Suggest and promote retail products or additional services.

·         Uphold hygiene standards and follow health and safety regulations.

·         Apply best practices and be up to date with market trends.

·         Acknowledge and respond to relevant customer queries, needs and expectations.

Trainings and Certificates
On-The-Job Training                                                                January 30, 2018 – April 15, 2018

Brentwood Suites – Quezon City, NCR

Housekeeping Coordinator / Housekeeping Department – 520 hours

Kitchen Staff / Kitchen Department- 200 hours

Buddha-Bar &Restaurant – Makati City, NC       September 17, 2016 – September 25, 2016

F & B Training and Internship

TESDA Training & National Certificate

·         Front Office Services NC II

·         Events Management Services NC III

·         Massage Therapy NC II

·         Food and Beverage Services NC II

·         Food and Beverage Services NC III

·         Barista NC II

·         Housekeeping NC II

Education
Bachelor of Science: Hotel and Restaurant Management                                             May 2018

ABE International Business College, Fairview Campus － Quezon City, NCR

Awards:

·      Graduated Cum Laude.

·      Awarded as Best in Leadership, Best in On-The-Job Training, Student Entrepreneur award, Events Coordinator of the year.

School Organization & Extra-Curricular Activities:

·      President, College Supreme Student Council.

·      President, Council of Hospitality and Tourism Students.

·      Events Chairman, School Convention 2017 entitled RISE: Ready, Inspire, Solidify, Elevate.

·      Events Chairman, School Banquet, Function and Catering Services of Hotel and Restaurant Management 3rd year Student “Parents Night”.
Personal Profile
Nickname:                 Jane

Birth Date:                 October 26, 1988

Age:                            30

Birth Place:                Zamboanga City

Citizenship:               Filipino

Status:                        Single

Religion:                    Roman Catholic
References
·         Mr. Regino Salamanca Jr.
HRM Adviser

ABE International Business College-Fairview

0943-606-1339

·         Ms. April Rose Arreza
Former Spa Officer in charge

Biocare Spa-Med & Welness Center Inc.

0977-600-9695

·         Ms. Ariane Serra
Housekeeping Coordinator

Brentwood Suites

0916-349-1184
 

Ms. Sheryl Jane R. Enriquez

Applicant