Shyreen Munsanje Kalaluka

+260964-464854

Plot 11420,Itawa Extension

[email protected]

Objectives

·      Seeking a position to utilize my skills and abilities in the Business Industry that offers Professional growth while being resourceful, innovative and flexible.

Key skills

·      Efficient at meeting targets, deadlines and working with detail.

·      Computer literate, Effective written and interpersonal communication skills.

Personal Profile

·      I am a hardworking, highly motivated, team player, disciplined professional who thrives for excellence.

·      I am always ready and keen to learn new hands-on skills.

·      Very creative and innovative.

Education

NORTHRISE UNIVERSITY

2014-To date     Currently studying for a Bachelor in Business Administration

SIATEBE INSTITUTE OF BUSINESS AND TECHNOLOGY

2012-2013     Obtained an Advanced Diploma in Business

Management

2011-2012     Obtained a Diploma in Business management

Obtained a certificate in Information Technology

CHIFUBU SECONDARY SCHOOL

2008-2010         Obtained senior secondary school certificate grade 12

Experience

11 August 2013 – 04 March 2014 – Teller

WALK TALL BUREAU  BUTEKO AVENUE

Job responsibilities

·    Ensuring the authenticity of different currencies

·    Converting of different currencies to local currency equivalents

·    Day to day balancing of daily transactions

·    Banking of day to day transactions

05 MARCH 2014 – April 2015  -Teller

ACCESS BANK ZAMBIA LTD , NDOLA BRANCH

Job responsibilities

·       Ensure documentation in deposit and withdrawal instruments are complete and accurate

·       Ensure validity of all instruments used in conducting transactions

·       Receive all cheques of any amount; provide timely and courteous cashier service to all customers

·       Obtain appropriate approvals from Head, Cashier Services or appropriate approval authority for amounts beyond own limit

·       Monitor cash-in-till balance and request for funds as required

·       Monitor adequacy of cash-in-till balance while ensuring exposure is within approved insurance limit

·       Special products delivery

·       End of day balancing and reconciliation of accounts

·       Sale and purchase of foreign currencies

Skills

·       Good understanding of banking operations

·       Good accounting knowledge

·       Good Customer service

·       Good transaction processing & documentation

·       Good communication (oral & written)

·       Coaching

·       Initiative

·       Self-Management

·       Interpersonal Skills

1st April -30 June -Back office

Job responsibilities

•       Call over tellers posted transactions

•       Execute customer’s internal transfers

•       Posting salaries

•       Raising and passing commission entries

•       Handles outgoing cheques, sends schedules to clearing and ensures balancing of the GL

•       Emails cash holding position of the branch every day to e-business

10th may 2015 to May 2018 – Customer Service

Job responsibilities

·       Process opening and closing of customer accounts as required

·       Process cheque book requisition requests

·       Receive, evaluate and process all customer information requests within the prescribed time limit

·       Refer customer request beyond limit to appropriate authority

·       Respond to customer information requirements promptly and efficiently

·       Ensure the printing and mailing of account statements to customers as specified during accounts set up

·       Ensure proper documentation/ posting of all transactions and authorization of transactions within approval limits

·       Forwards customer request for drafts, funds transfer, and other operational requests to appropriate processing units.

·       Reconcile drafts account on a daily basis

·       Raise entry to debit charges on customer accounts for services rendered e.g. cheque book, adhoc statements, counter cheques, reference letters.

·       Ensure the banking hall does not run out of deposit and withdrawal slips.

ensuring customer complaints are logged and resolved

Skills

•       Good knowledge of core banking application (Flex cube)

•       Good knowledge of banking operations

Good Oral & Written communication

01 June 2018 to Date – Reservations Consultant

VOYAGERS ZAMBIA LIMITED

Job responsibilities

• Greet clients as they arrive at the office and inquire into their purpose of visit

• Respond to clients’ questions and concerns regarding available vehicles for rent

• Show clients available vehicles and provide them with insight into the pros and cons of each

• Assist clients in deciding which vehicle to rent based on budget limitations and personal preferences

• Obtain client information such as name and contact, enter this information in the system.

• Ascertain that all supporting information and documents are available at the time of client registration.

• Provide clients with heads up about rental rules and regulations, including vehicle care and on-time returns policies

• Collect payment for the vehicles via credit card, vouchers and cash.

• Check returned vehicles to ensure that no damage has been done to either the exterior of interior of it

• Create and maintain reports of rental, issuance and return of each vehicle, placing special focus on obvious wear and tear and repair and maintenance requirements

28 November 2018 to Date – Expediting Clerk

FIRST QUANTUM MINERALS AND OPERATIONS

Job responsibilities

·       Arrange for delivery, assembly, and distribution of supplies and parts in order to expedite flow of materials and meet production schedules.

·       Compile information, such as production rates and progress, materials inventories, materials used, and customer information, so that status reports can be completed.

·       Confer with establishment personnel, vendors, and customers to coordinate production and shipping activities, and to resolve complaints or eliminate delays.
Contact suppliers to verify shipment details.

HOBBIES

•       Listening to music, Reading and meeting new people

References

Mr. Peter Sinkala

Director-Walk Tall Bureau

0966-721697

Mrs. Muleba Chuma

Access Bank-Branch Head

0973-755196

Ms. Esther Saka

Access Bank –Human Resource

0974-776250

Mr. Thomas Sinyinda

Voyagers Zambia Limited-Human Resource

0971-627789

Ms. Towela Moyo

First Quantum Mining and Operations Ltd-Expediting Supervisor

0978-047247/ 0966-506097