To maintain an innovative and challenging career in a reputable organization that will allow for professional growth

HIGHLIGHT OF COMPETENCES
·         8+ years of experience in the Banking Industry.

·         Solid background in Customer Service, Credit Analysis, Management and Technology.

·         Increased Loans, Investments and Savings Portfolio by implementing creative marketing instruments.

·         Proficient in Microsoft Office Suite, HTML, Java, Micro Banking System, C++, POCA Policies.

SKILLS AND EXPERTISE
Management & Credit Portfolio

·         Manage the branch’s Savings, Investment and Loans Portfolio to ensure compliance with policies and procedures.

·         Monitor Micro-Finance Unit at the branch level.

·         Collect credit information to determine risk in extending loan facilities customers.

·         Manage and motivate staff to increase customer satisfaction.

·         Analyze and interpret market trends to facilitate successful growth in the savings and loans portfolio.

·         Manage staffing issues such as conducting appraisals and performance reviews as well as providing or organizing training sessions.

·         Promote the organization locally by liaising with local schools, cable companies, churches and various businesses in the community.

·         Manage the daily operations of the branch.

·         Conduct weekly audit and reconciliation report to ensure that staff members follow policies and procedures.

·         Decreased the branches Bad Debt Loan Portfolio.

Customer Service Portfolio

·         Maintain good record keeping.

·         Welcome and maintain good public relations with the bank’s clientele.

·         Process cheque, cash and direct deposit and withdrawals from customers’ accounts.

·         Cross-sell financial products and services to customers to increase the bank’s clientele.

·         Use the bank’s computerized Banking System to update account details.

Liaise with the necessary personnel within the branch to ensure customers are given full and accurate information.
Operations Management Portfolio

·         Ensure acceptable branch audit reports.

·         Carryout surprise cash audits for Tellers.

·         Use observational coaching to interact with customers and staff to identify operational inefficiencies and risk.

·         Maintained and increased clientele during public scandal on the Bank.

·         Ensure that all loans are booked and disbursed as approved.

·         Manage and supervise all Teller operations.

·         Participate in all required training sessions for Compliance.

·         Ensure that all reports are done and distributed to the necessary personnel.

·         Responsible for the safety of the branch’s documents and cash.

·         Maintain the appearance of all office equipment, security system and building.

·         Ensure that all branch problems are handled promptly and effectively.

·         Post and balance the computerized Banking System daily, monthly and yearly.

·         Reconcile Journals and monitor petty cash daily.

·         Participated in branch operations audit.

Information Technology Portfolio

·         Troubleshoot printers, computers and scanners.

·         Networking tasks.

·         Using technology to market the bank’s products and services to clients around the world.

·         Innovatively use technology to decrease Bad Debt Loan Portfolio and in turn increase the Investments and Savings Portfolio.

·         Train staff in Microsoft Office Suite.

PROFESSIONAL EXPERIENCES
Manager | March 2016-Present

National People’s Co-Operative Bank of Jamaica Limited (Balaclava Branch)

Operations Officer | June 2009-2016

National People’s Co-Operative Bank of Jamaica Limited (Balaclava Branch)

Customer Service Representative | July 2008-2009

National People’s Co-Operative Bank of Jamaica Limited (Balaclava Branch)

EDUCATIONAL BACKGROUND
Certification in Financial Planning & Wealth Management                            |2017

Jamaica Stock Exchange e-Campus

Certification in Supervisory Management (Distinction)                                    | 2013

University of the West Indies (UWI), Jamaica

Diploma in Information & Communication Technology                                   | 2010-2013

Vocational Training and Development Institute (VTDI), Jamaica

CISCO Certification in Networking                                                                    |2013

Vocational Training and Development Institute (VTDI), Jamaica

Associates Degree in General Studies                                                                   | 2005-2007

DeCarteret College (Pre-University), Jamaica

Caribbean Advanced Proficiency Examination Certificate (5 CAPE)             | 2005-2007

DeCarteret College (Pre-University), Jamaica

Caribbean Secondary Education Certificate (8 CSEC)                                      | 2000-2005

(Inclusive of Mathematics and English Language)

DeCarteret College, Jamaica

AFFILIATIONS
Shalmar’s Day Care & Pre-School                                                              |June 2017 – Present

Board Member, Financial Services

PROFESSIONAL REFERENCES
Warren B. Williams                                                                                       | (876) 396-1804

Justice Of the Peace, St Elizabeth

Hopeton Panton                                                                                             | (876) 317-0470

Rural Agricultural Development Agency

Extension Officer, Manchester