CAREER OBJECTIVE
To provide technical services in relation with my knowledge, skills and competency in the field of accounting and customer services and enhance my proficiency with the same field.
To efficiently use my knowledge in Japanese Language in any possible method in order to help
others and at the same time improve my ability.

* Japanese Language Proficiency Test N4 Passer

Jun 2016 – Aug 2017
(1 year 3 months)
Account Associate II
VXI Global Holdings Inc. | Davao, Philippines

Industry
Call Center / IT-Enabled Services / BPO

Specialization
Customer Service

Role
Technical Support Representative

– Maintain monthly attainment based on the clients standard.
– Coordinates with the Team leader to maintain the teams monthly attainment.
– Troubleshoot cable problem over the phone and dispatch technicians if needed.
– Test, analyze and clear customer reported trouble.
– Interact and coordinate with other departments to resolve customer issues.
– Determine further action or final completion on customer cases received.
– Asked to sell additional products or services ( e.g Protection Plan, Protection Plan premier)
– Make notations via computer terminal and interpret customer records and repair tickets.
– Escalate customer trouble issues when appropriate.

April 2016
University Of Mindanao – Tagum

– Bachelor of Science in Accounting Technology ( 2012-2016 )

Computer Encoding
Accounting and Finance
Time Management Skills
Critical Thinking Skills

Good Communication Skills
Strong customer service skills
Solid problem solving skills with proficient attention to detail
Ability to multitask between systems
Analytical thinker with technical aptitude
Ability to quickly adapt to change

AFFILIATIONS
Executive Committee, College of Accounting Education
UM Tagum College, S.Y. 2014-2015

Board of Director, College of Accounting Education
UM Tagum College, S.Y. 2015-2016

Age: 23
Date of Birth: August 12, 1995
Civil Status: Single
Height: 54
Religion: Roman Catholic