Resume

Ms. Sneha Guruuswami

Address:

203, Daruwala Bunglow,
Near Shalimar hotel,
New Mill road, Kurla (W),
Mumbai 400 070.
[email protected]
Phone: +91 9987797837

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OBJECTIVE
.

To be a part of a company which provides an advantageous atmosphere to effectively demonstrate my skills and gives an opportunity to understand and deal with corporate management and allows me to be an integral part of the growth and success of the organization.

EDUCATIONAL QUALIFICATIONS

Course
Institution/University
Year Of Passing

Bachelor of Arts
Mumbai 2009-10

H.S.C Maharashtra Board 2006-07

S.S.C
Maharashtra Board
2005-06

EXTRA CURRICULAR ACTIVITY: –
1. Successfully completed Leadership Training through National Social Service in 2011.
2. Appeared for Certificate in Advertising & public Relations from Welingkar Institute in 2018

Experience: 1

30th April 2018 to
Till Date Organization : ACCA Global – Strategic Educational
Professionals Pvt Ltd.
Designation : Student Engagement Executive
Department : Marketing.

Responsibilities:

 Facilitate and oversee the organization of meetings, webinars, networking events for students in India.
 Prepare and implement a student’s engagement plan for the accelerate students studying at the universities.
 Work with the Head of Education and Head of Education Partners to increase the exam uptake.
 Ensure that students are kept fully aware of Organization’s practices and procedures including exams, ethics and practical experience requirements.
 Manages and is responsible for the student retention campaigns for India.
 Identify strategies and actions to address student’s needs either through new activities or by realigning existing activities.
 Engage with colleagues in the wider organization to ensure alignment of student activities in India to corporate strategy.
 Identify issues and solutions to ensure adequate support is provided to the ‘network’ relationships in India e.g. providing FAQs to Connect
 Communications and engagement activities for students including newsletter and e-gains; ensuring that all relevant methods of communication are maximized, and updates are distributed on a regular basis.
 Coordinate with Customer Support officer, and business relations team to develop key business relationships and provide follow-up support on all high-level activities and events, including event management.
 Drive and participate on educational or employer exhibitions as agreed with the Head of India and the rest of the India team
Personal Skills  A highly motivated, proactive and enthusiastic individual who is able to work with minimum supervision and with the ability to meet strict deadlines.
 Well-developed written and oral communication and presentation skills.
 Excellent interpersonal skills with the ability to build strong relationships with key stakeholders and partners
Current CTC 6 Lac P/A
Expected CTC Approximate 35-40% hike on the current salary.

06th July 2015
to
28th April 2018 Organization : Dun & Bradstreet Information Services Pvt Ltd
Designation : Senior Client Service Executive – Operations.
Process : Risk Management Services

Responsibilities:

 Currently working with as a Senior Client Service Executive – Operations since 06th July 2015 to till date.
 Act as a lead / single point of contact for all vendor, Internal and external clients.
 Complete End to End Coordination with Clients and Sub Clients. Documentation update accordingly. Coordinate with all team members for the update on TAT of project completion as assigned.
 Coordination with external vendors to smooth function and schedule meetings / visits for documents collection and update.
 Arrange conference calls & meetings with clients as and when required for the smooth functioning of the business. Weekly MIS update to be shared with the Sales, Operations & Clients.

Additional Responsibilities:
 Conduct process training for new Joinees (Buddying Sessions)
Personal Skills  Good interpersonal skills with the ability to interact with management, staff and clients at all levels.
 Decent knowledge of Outlook & MS office applications.
Achievements  Received an appreciation award for the projects handled.
Clients Handled  Titan Company Ltd, Ford India Pvt Ltd, TVS Motor Company Ltd, BBRAUN, Siemens Ltd, Smith & Nephew, Adler Mediequip, HUL, Sony Pictures Networks Pvt Ltd, Dr. Reddy’s Laboratories Ltd, Arvind Lifestyle, Lupin Ltd, HMSI, Honda Cars,

Experience: I1

Experience: III

Shakti Enterprise in association with Bhasha Bharati Arts as a Client Servicing Executive – Operations from 04th September 2014 to 13th June 2015
Organization : Shakti Enterprise
Designation : Senior Client Service Executive – Operations.
Process : Translation & Localization

Responsibilities:

 Act as a lead / single point of contact for all internal and external clients.
 Retention and new business opportunities from existing clients for the company and provide client service ensuring timely and successful delivery of our projects according to the customer requirements.
 Worked for creative outlet such as Banners, Hoardings, Advertising, Campaigns, Brochures, Pamphlet, Booklets etc.
 Align translators for mega events such as – Corporate, ELearning, IT and various fields.
 Coordinate and align work with the project managers and coordinate with them on a daily basis for better output and on time delivery.
 Attend Meetings with Client on a weekly or as per the requirement basis to build and maintain strong, long-lasting client relationships.

Additional Responsibilities:
 Retention of existing Clients.
 Maintain & negotiate the pricing in the NDA & update clients on new services.
 Document monthly Invoicing and update the Accounts & Finance team for proper Billing.

Personal Skills  Good interpersonal skills with the ability to interact with management, staff and clients at all levels.
 Decent knowledge of Outlook & MS office applications.
Achievements  Received an appreciation from Sales & Clients.
 Good Relationship building.
Clients Handled  Century Films, Ranbaxy, Sun Pharma, Paramount Healthcare, Lowe & Lintas, Cactus Communications, Crayons Ltd Etc.

Experience: IV

01 July 2013
to
29 August 2014 Organization : CAPITA INDIA LTD
Designation : Insurance Executive – Operations.
Process : Insurance.

Responsibilities:

 Worked at CAPITA India UK Ltd as an Insurance Executive – Operations since 01 July 2013 – 29 August 2014.
 Customer service by providing information to the customers and clients via emails, Letters, Fax and Telephone.
 Payments Transfers & Time Management.

Clients Handled: Individuals Customers for the policies.

Experience: V

01 Dec 2010
to
13 June 2013 Organization : CRP Technologies Private Ltd
Designation : Client Servicing Executive – BGC Operations.
Process : Risk management Solutions

Responsibilities:

 Data Management (inclusive of Excel, PowerPoint, MS Office). This includes accuracy in data information and management.
 Reports Creation, Quality Checking, Team & Client coordination (Internal as well external).
 Attend Meetings with Client on a weekly or as per the requirement basis for Business Development and to maintain Relationships
 Conference Call to be conducted as per Client’s requirement and when needed for further improvement & strategies as well within the time limit i.e. Turnaround Time.
 Focus on Result Orientation & Time Management i.e.; solving queries via telephonic conversations and emails as per the client’s request.
 Work in a team for better output as well as input.

Additional Responsibilities:
 Retention of existing Clients.
 Maintain & negotiate the pricing in the NDA & update clients on new services.
 Document monthly Invoicing and update the Accounts & Finance team for proper Billing.
Personal Skills  Good interpersonal skills with the ability to interact with management, staff and clients at all levels.
 Decent knowledge of Outlook & MS office applications.
Clients Handled  Accenture, IBM, Tata Consultancy Services – Key Clients.
Achievements  Received an appreciation from Client for the excellent coordination, commitment, execution & on time Delivery.

.PERSONAL DETAILS

Name : Sneha Guruuswami
Date of Birth : 24th August 1989
Gender : Female
Marital Status : Single
Nationality : Indian
Languages Known : English, Hindi and Marathi.
Hobbies : Keen to Try, learn, adapt, share knowledge, achieve &
explore new things (professionally, personally &
practically).

I hereby declare that all the above details given by me are true to the best of my knowledge and belief.

MUMBAI

DATE (Sneha Guruuswami)