Education

May 2003 to May 2007 Bachelor of Science in Computer Engineering at AMA Computer University - Olongapo Campus

– Consistent Dean’s Lister
– AMA Computer University Leadership Awardee

Experience

June 18, 2016 / Present Technical Support Specialist at Intercard, Inc.

• Assist Intercad, Inc. customers (United States of America, Canada, Australia, New Zealand, Hongkong, India, Latin America and Middle East) with technical support of Intercard, Inc. support hardware, applications and related technology.
• Support includes specification, installation and testing of computer systems and peripherals with established standards and guidelines.
• Provide real time system and user support by responding telephone calls (outbound and inbound), email skype messages and other requests for technical support by remote customers.
• Appropriately use diagnostic utilities, knowledge base and internet resources when required to aid troubleshooting.
• Escalate incidents and problems as required to Tier II support teams.
• Inform leadership of recurring incidents, major incidents and problem tickets.
• Assist with the setup and configuration of customer hardware and applications.

November 14, 2015 - June 15, 2016 Information Communications Technology Officer at Global Group of Companies Consortium, Inc.

1. Directly reporting to the President / CEO
2. Manage information technology and computer systems
• Develop and implement policies and procedures for electronic data processing and computer systems operations and development
• Meet with managers to discuss system requirements, specifications, costs and timelines
• Control the computer systems budgets and expenditures
3. Ensure technology is accessible and equipped with current hardware and software
• Troubleshoot hardware, software and network operating system
• Be familiar with all hardware and software
• Be familiar with network operating system
• Provide orientation to new users of existing technology
• Train staff about potential uses of existing technology
• Train staff about new and potential use
• Provide individual training and support on request
• Provide recommendations about accessing information and support
• Maintain current and accurate inventory of technology hardware, software and resources
4. Monitor and maintain technology to ensure maximum access
• Troubleshoot all technology issues
• Maintain log and/or list of required repairs and maintenance
• Make recommendations about purchase of technology resources
• Research current and potential resources and services
• Provide network access to all staff and clients if need
• Install work stations
• Connect and set up hardware
• Load all required software
• Provide network accounts and passwords as required
• Monitor security of all technology
• Install and maintain Foolproof and passwords
• Input and maintain IP addresses
• Advise staff of security breach and/or change in password or security status
• Ensure installation of lock out programs
• Identify and prepare hardware for disposal when appropriate
• Ensure hardware is stripped and secured before disposal
5. Maintain and update corporate website
6. Layout Ship Berthing Plan and Ship Force Protection Plan using AutoCAD and Photoshop
7. Graphic Designer on corporate promotions and other corporate graphic designs and layouts
8. Perform other related duties as required during working hours

August 10, 2015 / November 10, 2015 Sales and Marketing Officer at Subic Aviary and Bird Park, Inc.

• Directly reporting to the General Manager for the Marketing Strategies and its effectivities.
• Develop new business opportunities to meet trends
• Help develop and implement strategic sales plans
• Facilitate client requirements meetings both in person and/or remotely using current online
• presentation applications – Report weekly sales forecasts
• Develop market analysis to identify customer needs, price schedules, and discount rates
• Stay current with client needs, competition, and industry trends
• Deliver sales presentations/proposals to prospective clients with a successful closing rate
• Develop and manage client & agency relationships
• Administer Social Media Accounts as an opportunity for sales and promotions.
• Evaluate accounts – Manage projects to make sure that they get completed in a timely manner
• Responsible for assisting with sales/marketing and advertising campaigns
• Maintain active participation and membership in networking organizations
• Designing and Lay-outing of Promotional Collaterals using Photoshop.

July 4, 2011 / August 9, 2015 Fixed Assets and Supplies Supervisor (Warehousing and Procurement) at SM Supermalls - Shopping Center Management Corporation

• Directly reporting to the Mall Manager in the Branch for supplies and fixed assets status and to the Division Manager to SM Supermalls Head Office for overall warehouse performance.
• Issue, Receive and Verified Supplies and Fixed Assets using SAP (Logistics and Procurement Module)
• Ensures the effective and efficient implementation of warehouse policies and procedures. Manages supplies, construction materials, electro-mechanical spare parts to ensure availability with the prescribed inventory level.
• Plan and coordinate the incoming goods, storage and dispatch of items in timely and efficient manner to achieve your team objectives and Key Performance Indicators (KPIs), as determined by the Division Manager.
• Conducts monthly and annual physical inventory and variance reconciliation with Accounting Department using SAP (Logistic and Procurement Module)
• Overall responsibility for all aspects of the effective supervision, training & development and health, safety & welfare of the team.
• Approve, coordinate and conducts negotiations with suppliers for mall administration supplies and fixed assets. Verify all stocks and procured fixed assets receive against Purchase Orders created.
• To ensure effective, safe, accurate and timely stock management to include space allocation, stock transfer and dealing with non-confirming product
• Responsible for ensuring that the quality of the product and service within the Warehouse is maintained at the highest possible standards for the customer.
• Implement the company’s Health and Safety Policy, ensuring safe working conditions and practices within the Warehouse.

February 20, 2008 / July 3, 2011 Quality Assurance Engineer at Nidec Subic Philippines Corporation

• Responsible in Brown & Sharpe Coordinate Measuring Machine (CMM), CNC program creation, modification and troubleshooting for hard drive base plate (after Casting, ED Coating & Machining) and fabricated jigs.
• Use of MINITAB during failure and data analysis.
• Responsible in qualifying and monitoring machines in production lines using the following test and standards (Measurement Standard Analysis (Gauge & Attribute Repeatability and Reproducibility/GRnR/ARnR)), 7 Quality Control Tools, Statistical Process Control Tools and Six Sigma Analysis)
• Responsible in qualifying new machines based upon customer’s FIRST ARTICLE INSPECTION. Responsible in qualifying new machining lines of CNC Lathe Machines for TOSHIBA, SAMSUNG, HITATCHI and FUJITSU 2.5” hard disc drive base plate models.
• Uses Engineering Drawings and Quality Control measuring machines (Contour Machine, Surface Tester, Coordinate Measuring Machine, Measuring Microscope, Digital Height Gauges and etc.)
• Uses technical report during data presentation and approval.
• Applies ISO standards in documents.
• Train, educate, disciplines quality assurance dimension inspectors.
• Possess Kaizen, HORENSO, 3Q6S, Advance Leadership training

June 4, 2007 / February 14, 2008 Instructor 1 at AMA Computer University - Olongapo Campus

• Educates 1st to 4th year Engineering students on the following subjects: Computer and Network Troubleshooting, Introduction to Computer, Algebra, Trigonometry, Integral and Differential Calculus, Advance Engineering Mathematics and Statistics and Probability
• Assigned as the adviser of the AMA Computer College Engineering Society