CURRICULAM VITAE

No18 1st Cross Next to (Suresh Kumar R)
10th BMTC Depot
KK Halli Hennur Main Road
Bangalore 560 043
Mobile: 8123266772
Email : [email protected]

PERSO
Seeking Challenging work environment that encourages continuous
learning and an opportunity to participate and contribute in the fast growth
of the Organization and enable me to use my convincing and negotiation
skills, educational background and ability to work well, to accomplish
personnel and company’s goal in marketing .
NalProfile

• SSLC – St Aloysious High School
• PUC – Cathedrals PU College
• Degree – BBM – New Horizon College

• Was elected the Class Captain and a member of Students Council in Degree College.
• Event organizer in College Cultural Activities and Annual Day Function.
• Organized Corporate Events.

Infosys BPO limited since 25th of June 2012.
Process : British Telecom (BT)
Sub process : BT Retail [Customer service (WLR3)]
Designation : SME (Process Specialist)

Team Coach: Worked as a Process Coach for 2 Years. Quality control- Live monitoring, Remote Monitoring, coaching & feedback to the team members, Handling customer complaints and escalations, conducting huddle and updating the team with process and also driving performance of the team which helped me to grow further.

Process Specialist: Client – British Telecom
• Handling the Team of 15 members
• Taking ownership of the call from the time it is open to the time it is closed.
• Providing the first level of support to Customers.
• Troubleshooting and resetting passwords for online access.
• Daily floor walk to ensure accuracy of work.
• Conducting team huddles for process updates and discussions.
• Prioritize daily activities to maximize staff productivity and meet deadlines.
• Was dealing with billing enquiries.
• Sorting out the phone and broadband enquiries.
• Assisting customers remotely using tools such as one view (Seibel 2.0).
• Determining priority on Incidents, chasing the resolvers for quick resolution making sure the RFT is met.
• Up Selling Equipment’s, Accessories.

Society Generale since 25th of February 2016 till date.
Process : Myhr UK
Sub process : HR share drive.
Current Role : HR Associate

HR Associate:
SMR(Senior Manger Regime) process:
• Background screening done to employees before the start date.
• Rescreening for existing employees – senior managers.
• Preparing regulated reference letter for the employees.
• Code review, JD reviews and Exit interview reports.
MyHR
• Providing the first level of support to the employees.
• Taking ownership of the email queries on policies.
• Preparing induction tracker for the new joiners every Wednesday’s and Friday’s.
• Assist the employees with the Evaluation queries and troubleshooting.
• Assist the employees with the MyLearning trainings.
• Sending invites to the HR business partner’s calendar invites for the Induction presentations.
• Taking approval from the suppliers for the consultant/outsourced employees before doing the inputs on systems.
• Sending invites to the employees regarding the Induction details.
• Sending “Buddy invites” to the Managers/Buddies before the Induction start date after the background screening done.
• Assist with the employments reference request – for the bank letters, business visa, rental reference etc.
Applications worked upon: Neocase, PeopleSoft, Hireright, Mylearning and Evaluation tool.

Role of People Management and Team Handling.

.

• Reading, Crafting, Listening to Music and making friends.

Father’s Name : M Rajanderan

Date of Birth : 26/06/1989
Gender : Male
Martial Status : Single
Nationality : Indian.
Religion : Hindu.
Languages Known : English, Hindi, Kannada & Tamil. (Speak, read & write)
Present Address : No18 1st cross next to 10th BMTC depot
kk halli hennur main road

Declaration

I consider myself with the above aspects. I am confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Place: Bangalore
Date: (Suresh Kumar R)