TAMMI-ANNE OLIVIA ROSS

23 SUNSET CLOSE, EAST PROSPECT,

MORANT BAY P.O., ST. THOMAS,

JAMAICA W.I.

Tel: (876) 361- 6764; Email: [email protected]

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GOAL: To attain my Doctorate in Mental Health Psychology in order to help

people faced with crisis maintain mental wellness and promote the

importance of doing so throughout the Caribbean diaspora.

MARITAL STATUS: Single

DENOMINATION: Catholic

EDUCATION:

2012 –2015    University of the West Indies, Mona

2004- 2011      St. Andrew High School for Girls

1997- 2004      St. Andrew Preparatory School

QUALIFICATION:

2015               Bachelor of Science Degree in Psychology (Upper Second Honours)

2010-2011   Seven (7) CAPE Subjects

2009               Eight (8) CSEC Subjects

POSITIONS HELD:

2016- Present   Secretary for Region 2 Deans of Discipline

Scout Leader for Paul Bogle High School Scout Group

2016                   Team Captain for Team Michelle (Amazon.com Inc.)

2012 – 2013    Elsa Leo- Rhynie U.W.I., Mona – Secretary of the Apparel Committee

2010 – 2011    Secretary of the Sign Language Club

2005 – 2011   Form Register Monitor

HOBBIES:

Listening to music, reading, watching documentaries, photography and volunteerism

EXPERIENCE:

June 2015 – August 2016  Customer Service Associate at Sutherland Global Services/Amazon.com

–  Amazon.com Retail and Kindle Customer Care

–  Answering Per-Order questions for customers

–  Assisting customers with locating and receiving packages on time

–  Managing and fixing customers’ subscription and payment issues

–  Liaison between customers and Third Party sellers on Amazon.com

–  Assisting customers in using troubleshooting steps to get their Kindle devices working properly

August 2016- present    Dean of Discipline at Paul Bogle High School

-main responsibility of ensuring safety and security of school campus and its stakeholders

-develops intervention workshops/programs to enhance positive behaviour in students (eg. Organizing several trips to educational facilities to encourage students to work towards a goal)

-reports directly to the principal; involves reporting and analysing statistics to establish

trends of incidents in school to determine best practices and create new interventions

-chairman of the disciplinary and safety & security committee to assist in ensuring

optimal safety & security is maintained

-Creates and prepares various documents such as incident reports, behavioural and probationary contracts to help enhance positive behaviour amongst students

– screen transfer students requesting placement

-developing and ensuring that rules on conduct are adhered to by all stakeholders

-plan and conduct sensitization sessions for new policies that may be introduced as well as to remind all stakeholders of the current policies in place in the institution.

-establishing and maintaining a proper records management system

-member of curriculum implementation team; main role is to plan the curriculum for upcoming school year.

-assisted in the creation of the 2018/2019 academic school timetable

-assists in ensuring that important documents are delivered through my role as a travelling officer.

-creation of furniture, building & joinery policy and cell phone & electronic devices policy.

-instituted a ‘Good Deeds’ award program for students who may not be academically inclined who have exercised good morals. This motivates our students to continue to behave in a positive manner.

INVOLVEMENT

-Community service at the St. Thomas Infirmary

-Grade 12/13 Learning and Developmental Programme at St. Andrew High School for Girls

-57 hours of service to the Barking Lodge Primary School, St. Thomas (cleaning of grounds and tutoring GSAT students)

-Motivational speeches at Prospect, St. Thomas Police Youth Club

PROJECTS

2016- present  Intervention Trips & Workshops geared towards improving positive behaviour amongst students

2015                    Behaviour Modification Research project (U.W.I., Mona)

2014-2015         Social Intervention Plan project

Focus: Diabetes patients and citizens susceptible to drugs

2013-2014       Social Intervention Plan

Focus: Poverty & Urban Decay

SKILLS

–  Proficient in Microsoft Office and Web-browsing

–  Organizational, problem-solving and time management skills

–  Ability to work in a Team structure

–  Ability to improvise and adapt easily

–  Ability to analyse Quantitative Data

–  Excellent customer service and record keeping

–  Ability to plan and execute developmental workshops

-Ability to create concise reports

REFERENCES:

1.      Honourable Marcia Bennett, C.D., J.P. Crystal Avenue,

Retreat,

Morant Bay,

St. Thomas

Telephone: 876-815-1669

2.     Miss Patricia Salmon,

Senior Education Officer-Guidance & Counselling Unit,

Ministry of Education-Region 2,

Passley Gardens,

Port Antonio, Portland

Telephone: 876-847-8412