A TANGWO FONAWAZI FORKWA
Address: Aljabara building, behind Hamaren center Deira Dubai
Email: [email protected] | Telephone: (+971)588380978
PERSONAL STATEMENT
A proactive and focused employee with successful experiences and a positive, confident approach. Well-developed skills in forming trusting relationships with customers, visitors’, guest and colleagues as well as quickly reacting to their needs and presenting the most satisfactory services. Able to work well both in teams and on own initiative, with a proven record of contributing to process improvements. Resilient and confident, and works well under pressure. Seeking a role within an industry in which to use acquired skills.
KEY ACHIEVEMENTS
● AWLOC Hypermarket: Achieved 2nd best employee in the first month at the company
● Sheraton Abu Dhabi: Won employee of the month prize for two consecutive months
● Jumeirah Mina A’Salam: Recognized as top assistant to guest and colleagues with several guest reviews on trip advisor.
EMPLOYMENT HISTORY
11/2018 – Present
Jumeirah Hotels and Resorts (Mina A’Salam, Madinat Jumeirah) Dubia UAE
Room Attendant/Store Assistant (Rooms division)
• Met quality and efficient goals. Led training that helped boost housekeeping’s guest satisfaction rating to the highest out of all departments.
• Handle guest request and guest positive reviews and feedbacks on trip advisor and online booking sites and the company page for outstanding services.
• Replenish supplies in pantries, trolleys and all other designated areas using the FIFO system.
• Check stores and supplies area for expiry products and report to store keeper.
• Following standards operating procedures (SOP) to deliver, delight and exceed guest expectation in service delivery with positive written notes and online appraisals from the guest.
08/2016 – 08/2018
Sheraton Hotels and Resorts Abu Dhabi UAE
Order taker • Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met. Maintain the computerized Work Order System.
• Data entry and filling implement more suitable ways of data security and lead training that help colleagues treat information with utmost confidentiality.
• Replenish supplies in designated areas using appropriate methods and appreciated for hard work.
08/2010 – 10/2013
AWLOC Hypermarket
Merchandiser and Retail Sales Associate
● Received top scores on customer evaluations for thoroughly handling customers’ needs and a lifeguard to customers as well as an on duty security guard for the store, dynamic and productive.
● Accommodating client preferences, refill counters, check and remove due to expire products from counters and supply rooms lead safety trainings that resulted to labour efficiency.
● Display goods on counters and supply rooms using the FIFO method considering customer safety first.
● Takes a supervisory role on a day-to-day basis in a fast past retail environment by providing on-the-job training for new joiners, educate newly join on the importance of using regular customer’s names.
CROSS TRAININGS AND INTERNSHIPS
Institution
Duration
Position Sheraton Abu Dhabi 60 hours Store assistant
Sheraton Abu Dhabi
60 hours
Office assistant Sheraton Abu Dhabi 60 hours Telephone operator
AWLOC Hyper Market
30 days
Sales assistant AWLOC Hyper Market 30 days Merchandiser
Divine providence Hospital
AWLOC Stationery
3 months
9 months
Front desk receptionist /office boy
Documentation Secretary
Other Experiences
08/2013 – 10/2015: Divine providence Hospital: Store and pharmacy assistant.
Drugs display on shelves, assist pharmacist to sort and deliver orders, offloading and packing of new supplies, assist in all store operations amongst other assign duties. Carry out the day to day cleaning of work area and hospital cleaning staff supervisor.
08/2015 – 07/2016: 7th Days Adventist Hospital Buea Cameroon
Pharmacy/Canteen assistant and cleaning staff supervisor.
EDUCATION
10/2009 – 08/2013: Bachelor Degree (B.Sc)
10/2007 – 08/2009: High School Diploma
09/2002 – 05/2007: College Diploma: Seven including English, Mathematics, ICT, Economics etc.
ADDITIONAL SKILLS
Software:
PowerPoint, Word, Excel, Publisher, Access and Outlook
INTERESTS
Retail and customer service, organizing social activities, going to the gym, research on safety,
Learning new things.
REFERENCES ON REQUEST, DOCUMENTS READY FOR DATA FLOW