TANU SHARMA

Address: # Dubai U.A.E.

Mobile Number:

+971566791760

Email Address:

[email protected]

Objective:

To work in a healthy, innovative and challenging environment extracting the best out of me, which is conducive to learn and grow at professional as well as personal level thereby directing my future endeavors as an asset to the organization.

Work Experience:

2018- Present CONCENTRIX- Jet Privilege

Senior Representative Operation

Answers incoming customer calls regarding billing issues, product problems, service questions, and general client concerns
Responsible for maintaining a high level of professionalism with clients and working to establish a positive report with every caller
Update customer information in the customer service database during and after each call
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers

2017-2018 ECLERX

Customer Operations-Analyst

Responsible for responding to and resolving customer issues.
Assist the client on general and/or technical questions
Take the lead in resolving issues related to APEX products and tools.

2016-2017 INTELNET-Reliance JIO (India)

Customer Service Associate (CSA)

Resolve customer complaints via phone, email, mail or social media.

Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Education:

2011-2015 INSTITUTE OF ENGINEERING & TECHNOLOGY

Bachelor of Technology (Electronics & Communication) HPTU

2009-2011 12th Republic Ser. Sec School (HP, GRADE-A)

2008-2009 10th Republic Ser. Sec School (HP, GRADE-A)

Interests & Hobbies:

Photography – I am artistic and patient.
Music & Dance – I love to listen & Dance on DJ Music
Travelling – Love to Travel different Places.
Socializing – I am a team player.
Lego building – Imaginative and a problem-solver.
Cooking – I am creative and an excellent improviser.
LANGUAGES:

English – Expert

Urdu – Expert

SKILLS:

Communication *Leadership*Decision Making *Self-motivation *Teamwork *Adaptability *Ability to Work Under Pressure *Time Management *Conflict Resolution *Creativity

Training & Summer Internship:

ELVEKS LAB Chandigarh

Duration: 15thApril-25th April (10 days)

 Wireless Technology

Duration: 1 Jul 2015 to 15Aug, 2015 (45 days)

 Training on Embedded System on 8051/ PIC16F73 microcontroller

SLR Chandigarh

Duration- 1June, 2016- 15Aug, 2016 (45 day)

 Training on MAT LAB

Working Projects:

8051 BASED Automatic railway gate controller

Designed & Constructed automatic railway gate controller using 8051 microcontroller

DTMF based Robotic CAR

Designed & Constructed Robotic Car based on DTMF using PIC16F73

Microcontroller

Visitor Counter using IR sensors

Designed & Constructed visitor counter using IR sensors Using the PIC16F73 microcontroller

Line follower robot using IR sensors

Designed & Constructed visitor counter using IR sensors Using the PIC16F73 microcontroller

Achievements & Extra Curricular Activities:

Participation in National Seminar (PNS)
Participation in Bharat Scouts & Guides (PBSG)
Personal Information:

D.O.B: 02 Feb 1994

Gender: Female

Nationality: India

Marital status: Single

VISA Status: 1 Month Visit Visa

DECLARATION:

I hereby declare that the above written particulars are true and correct to the best of my knowledge and belief. ThankingYou