Professional summary
Successful sales and customer service agent with six years of experience in skytrax four star rated airline with the ability to work in a stressful environment and excellent customer service handling.
Background
I was born on February 14, 1985 G.C in Assebot town, Western Harerghe zone, Ethiopia.
Education and Training
Primary School: Tagel Primary and secondary school, Assebot from 1991/92-1997/98 G.C
Secondary School: Chercher Comprehensive secondary school, High School Diploma, Asebe Teferi from 1998/99-2002/03 G.C
Higher Education: Bahir Dar University, Bachelor of Arts in Management minor Accounting, Bahir Dar from 2003/04-2007 G.C
Aviation School: Ethiopian Aviation Acadamy, Diploma in Commercial Aviation and Ground Services Addis Ababa from 2012-2013 G.C
Working experience
Balezaf Alcohol and liquors Factory: Personnel Assistant to administration head, from 2008-2011 G.C
Ethiopian Airlines: Customer Service Agent from 2013 to 2014 G.C, Senior Customer Service Agent I from 2014 to 2016 G.C, Senior Customer Service Agent II from 2016 to 2018 G.C and Senior Customer Service Agent III from 2018 G.C till now.
Skills
Sales management
Customer relations
Understanding of buyers
Coaching
Team leadership
Market analysis
Microsoft office, Windows
Marital Status
Single
Hobby
Assisting people in need as much as I can.
Reading books and watching movies.