TISHANNA BENTICK
Lot 27-32 Pilot street New Amsterdam Berbice (592)6875852/3334078
PROFESSIONAL SUMMARY
Customer service supervisor with experience training associates and resolving conflicts. Effective communicator through in person, telephone, and online interaction with customer. Dedicated retail professional with customers in a persuasive and articulate manner. High-energy and disciplined customer service representative with a solid background in retail. Adept at determining customer needs and resolving concerns outgoing. self-reliant sale associate with (3) years of experience in providing exceptional customer service. Demonstrated leadership skills by strengthening brand loyalty and exceeding sale targets. Seeking to apply skill to a word class retail organization. Results- driven retail professional with proven results in customer service. Highly skilled at up selling products to exceed sale goals and increase customer loyalty. Self- driven cashier with deep experience providing positive shopping experience to a diverse group of customers. Demonstrated ability to determine customer needs and achieve sales objectives. Searching to contribute to the company’s growth in a challenging environment. Stress-tolerant customer service manager with (5) years of proven experience enhancing customer experiences. Key strengths include coaching and mentoring associates. Looking to increase customer satisfaction in a fast-paced and professional retail organization
EXPERIENCE
DS internet café
Customer representative. February 2017- August 2018
 The job was more so force on customer coming in to make calls and use the computer for a variety of research. I loved my job because I got too meet a lot of different people on a more regular basis
 Represented the store as a ambassador in a positive and professional manner.
 Maintained records of sales.
 Established strong business relationships
 Educated customers about product options to exceed their experience.
Agent
Qualfon Guyana campus. March 2011- November 2014

 Adhered to company procedures and policies including maintaining relationship that matched with company’s core values.
 Built trusting relationship by keeping in regular contact with clients via calls, mail ,or email.
 Remained current with new products and services by participating in continuing education and training.
 Ensured clients had excellent customer service at all levels of the experience
 Customized services and products to meet customer needs

EDUCATION
City collage | Georgetown Guyana
Gain a certificated in computer and in customer services
Guyana community developer high school | Berbice Guyana
Where I gain High school education
SKILL
 Customer service.
 Craftswoman
 Problem solving
 Team player
 Computer
 Hair dresser
 Positive attitude
 Leadership
 Customer retention
 Clean oral and written communication