UCHENNA SAMUEL AGWU
Block 5, Lapai Street, Area 1, Garki FCT Abuja.
Email: [email protected]
Tel: +2348038875666, +2349076246666

Personal Information:
Nationality: Nigeria
Date of Birth: 05:01:1983
Gender: Male
Marital Status: Single

Language:
English

Personal Summary:
A well-mannered, articulate and hardworking who has valuable experience of providing a professional and efficient service to customers. Able to ensure high level of customer satisfaction and to exceed their expectation. Excellent client facing and a strong team player with an appreciation and understanding of the importance of customer care as function within a business. Ready and qualified for the next stage in my career and looking forward to making a significant contribution to the growth of an ambitious company.

Academic Qualification:
West African Examination Certificate (WAEC): Macapacynth Secondary School, Nasarrawa State, Nigeria. 2012
Trade Test Certificate (electrical/ electronic): Federal Ministry of works, FCT, Abuja. 2011
First School Leaving: Umuenyere Alayi Primary School, Bende Local government, Abia State. 1996

Work Experience:
Approached customers and prospects.
Understood the precise needs of the customers.
Participated in company business objective took appointment.
Delivered excellent service with high focus on customers expectation.
Was successful in developing relations and attracting prospects.
Referred unresolved customer grievances to designated departments for further investigation.
Responded to inquiries or complaints from customers.
Sold products and /or services to customers and prospects.
Welcome customers.
Kept the office area tidy.
Was efficient at customers attending, resolved customers complaints.
Answered question about the company offers.
Handled income and outgoing calls in English Language.

January 2016 – October 2018 Assistant Staff at Iykbon Technology Company Nigeria Limited, Shop 1005, Area 1, Garki FCT Abuja, Nigeria.
Promoting the company’s name and offer.
Answering and referring inquiries.
Deal with queries from the public and clients.
Documenting and communication.
Product and facility management
Product consultant
Sales and supplier of products and services
Installer and maintenance of pc-data, intercommunication and Surveillance cameras.

Areas of Expertise:
Customer service.
Complaint resolution.
Product knowledge.
Administrative duties.
Self-motivated team player skill, with good service attitude.
Flexible and adaptable to quick changing environment(s).
Multi-tasked, work independently and under pressure.
Negotiating and persuading abilities.
Sociable.
Able to work with little or no supervision.
Creative, innovative, constructive thinking, passion skill.
Good communication and leadership skill.
Result oriented and target driven.
Action planning.
Developing professionalism.
Willingness to learn and acquire new skills.

Skills & Competence:
Innovative, highly creative, good at thinking out of the box.
Working with the sale team to maintain and update pricing/listing details.
Handling difficult and aggressive customers in a professional manner.
Assisting the finance department with customers on security check.
Able to work under pressure, meet deadlines and multitask.
Highly organized and ability to prioritize own work schedule.
Ability to quickly understand complex problems and devise effective solutions.
Able to work on own initiative as well as part of team.
Excellent customer service and friendly manner.
Excellent spelling and grammar and flexible hard-working attitude.
Taking enquiries from and also providing help and advice to customers using the company’s products or services. Aiming to building long-term relationship with customer.
Providing quality responses to customers in positive manner.
Customers service and complaints handling.
Merchandising and marketing skills.

Hobbies/Extra-curriculum activities:
Driving: sports (STUNT).
Travelling.
Practicing courses
Creating, critical thinking and evaluation.
Studying.

References:
Project Management
Neutronix Limited
+2348033117706
[email protected]
Staff (Administration)

• Project Management
  Iykbon Nigeria Limited
  +234803009568
  Staff (Product Consultants)