CURRICULUM VITAE​

OF​​     +918591519196

VIKRAM JEET SINGH RAWAT ​ [email protected]

CAREER OBJECTIVE: to develop knowledge, skill and attitude to work competently in the hospitality industry and to achieve the highest level of customer satisfaction and quality standards maintaining departmental budgets for profitability.

PROFESSIONAL SYNOPSIS

➢ Over 16 Years of Experience in operations & Customer Service in Hospitality Industry.
➢ Worked as head of operations and marketing for peddlers one of the biggest chain of pubs in north andpresently working with Adda by soi 7 & As general manager marketing & sales
➢ Demonstrated abilities at Developing Procedures Services Standards and Operational Policies with Focus on Reducing the Running Cost of the Unit by Planning & implementing effective Control Measures.
➢ Exposure in Designing & implementing training programs for bringing keen Customer Focus, high energy Level and team Spirit in the Employees.
➢ Excellent Communicator with Problem Solving, Organizational abilities& flexible attitude.
AREAS OF EXPERTISE

UNIT SETUP, PLANNING & MANAGEMENT.

➢ Sustaining profitable operations with Focus on Budgeting & marketing.
➢ Maintaining expenses with implementation of stringent cost control measures.
➢ Optimum resources utilization for maximum Service Quality.
CUSTOMER SERVICES

➢ Implementing world-class service strategies.
➢ Ensuring rendering of high Quality services, resulting in customer delight.
➢ Interaction with guest to Troubleshoot on complaints.
BUSINESS DEVELOPMENT

➢ Exploring profitable opportunities to enhance business volumes.
➢ Conceptualizing and organizing effective sales promotion events.
➢ Designing/implementing promotional strategies for routine & corporate business.
OPERATIONS

➢ Handling operational functions like pre-shifts staff briefing, creating the duty roster, shift management and daily sales report.
➢ Managing the outdoor catering schedules with constant tie-ups with major corporate and implementing sales promotional strategies to increase the sales volumes and achieving maximum customer satisfaction.
➢ Liaising with agencies and ensuring compliance to the industry norms & specification.
PEOPLE MANAGEMENT/TRAINING

➢ Staffing, recruitment, performance review & appraisal.
➢ Practical and theoretical training to enhance skills & Motivation levels.
OTHERS​

➢ Quality and quantity check of food serviced to guest.
➢ Maintaining ideal food cost and introducing new menus items.
PRESENT OCCUPATION

Currently working with (ADDA BY SOI7 ) ARG HospitalityPvt. Ltd. as General Manager Marketing & sales, looking after all marketing and sales part and as well as all in-house operations since march 2018.

JOB RESPONSIBILITIES:-

➢ Responsible for all in house operations including HR and Admin.
➢ Organize training sessions for all categories of staff.
➢ Attending client meetings on matters related to menu planning and service standards.
➢ Maintain client relations for further business relations.
➢ Approval of Quotations from suppliers.
➢ Regular inspections for employee health safety and hygiene.
➢ Marketing for business and maintaining client relations.
➢ Including logistics (indenting, receiving, quality checking, storing and issuing etc)
PREVIOUS EXPERIENCE:-

• worked with (Peddlers) Dau & associate hotels Pvt. Ltd. as Corporate Head of operation and marketing salesbased in Chandigarh, looked after Marketing &operations till April 2017 to March 2017
• Worked with (Metro hotel) AMG hotels Pvt. Ltd. as GENERAL MANAGER based in Chandigarh, looking after all in-house operations & marketing, sales since April 2014 to April 2017
• Worked as manager operations with kava hospitality pvt. Ltd. Based in Chandigarh, look after all in-house operations since January 2011 To march 2014. The company is a Timber Trail Enterprise (Asia Resorts Ltd.) Timber Trail is a widely known name in the northern India for its uniqueness and standards. The company is the only and the first one to be accredited as an ISO 22000:2005 and HACCP Certified Company in this region.
• Worked as pre opening teem with kava hospitality,(club& Restaurant) as Restaurant manager based in Chandigarh, looking after all in-house operations since April’2010 Till Jan 2011.
• Worked as pre opening teem with Praneel Retails Private Limited (Nature Basket) As Manager Operations fromJuly 2009 till March 2010.
• Worked with Timber trial resort as Ast. RestaurantManager from July’2008 till June’ 2009
• Worked as pre opening teem with NIK Bakers( M G Bakers pvt ltd) a bakery & lounge café based in chandigrah as asst outlet manager (F&B) from April2007 till July 2008. The company is fastest growing in this region with 7 new outlets all over Punjab
• Worked pre opening teem with Barista coffee company limited, chandigrah   as brew master / shift in charge from December 2005 till march 2007. The chain hadnumber of outlets in the southern Asian countries.
• Worked with the Piccadilly hotels private limited as steward from June 2004 till March 2005.
• Worked with 3B- The Eating mall chandigrah as commis (kitchen) from November 2003 till April 2004
NATURE OF JOB: –

❑ To directly manage the portfolio of clients.
❑ Preparation of MIS reports.
❑ Responsible for P&L reports.
❑ To look after various customer needs and complaints.
❑ To format in work systems in operations and have them implemented into practical usage.
❑ Organize training sessions for all categories of staff, to impart training on customer dealings, technical knowhow of the industry to the staff.
❑ To promote sales in ways of suggestive selling.
❑ Maintaining leaves portfolios and preparing duty roasters.
❑ Looking after all Food and Beverages, House Keeping and Laundry Operations.
❑ Attend client meetings on matters related to Compliance of contract, quality and service standards.
❑ Maintain client relations to further business development.
❑ Follow-up with concerned clients for payments.
❑ Approval of Quotations for supplies to sites.
❑ Regular inspections for Hygiene and Safety on Sites.
❑ Marketing for business development within the region.
INDUSTRIAL TRAINING:-

❑ From Majestic Park Plaza Hotel, Ludhiana from may 2003 to October 2003
PROFESSIONAL QUALIFICATIONS:-

❑ Bachelor of Business Administration in Hotel Management (B.B.A – HM) Batch Spring 2004 – 06 from Hotel and Catering Management Institute, Chandigarh.Recognized under Allahabad Agricultural Institute – Deemed University, Allahabad – 211007 (U.P) INDIA
❑ One and Half Year Diploma in Food Production from Institute of  Hotel Management, Kufri, Shimla in 2002 – 03.
ACADEMIC QUALIFICATIONS:-

2001​H.P.Board (12th) from Boys Senior Secondary School, Sunder Nagar, Mandi (H.P).

1998​H.P.Board  (10th) from Sh. Swatantra Nand High School, Kalahod, Sunder Nagar, Mandi (H.P).

ADDITIONAL CERTIFICATION:-

Certification Courses from Training Ship “Rahaman”

➢ Certificate Course in Fire Prevention & Fire Fighting
➢ Elementary First Aid
➢ Personal Safety and Social Responsibilities
➢ Personal Survival Techniques.
COMPUTER PROFICIENCY:-

Well versed in Windows – XP & MS-DOS. Proficiency in entire MS-Office Suit, Sound understanding of Internet Tools

LANGUAGE PROFICIENCY: –

English, Hindi, Punjabi

SKILL STRENGTH:-

• Excellent Customer Service Skills and good understanding of Customer requirements in general.
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PERSONAL DETAILS:-

Date of Birth​:​15th January. 1983

Mother’s Name​:​Mrs. Asha Rawat

Father’s Name​:​Mr. Narain Singh Rawat

Nationality​:​Indian

Marital Status​         :​Married

Passport No. ​:​H2458558

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