V I T A L I Y A   S U S H C H E N K O

Dubai, United Arab Emirates

Phone: +97156 538 5598

E-mail: [email protected]

Date of birth: 24.04.1990

Marital Status: Single

Nationality: Ukrainian

Visa Status: Resident

ADMINISTRATOR •  CUSTOMER CARE •  SALES

Analytical thinker with excellent interpersonal and communication skills that can demonstrate a strong ability to exceed targets and expectations. A proactive trustworthy individual with a logical approach to challenges, performing effectively within highly pressurized working environments and multicultural surroundings. Core competence includes:

Sales & Marketing                            |        Event Management                  |     Business Excellence

Strategy & Business Development    |        Campaign Development           |     Business Strategist

EXPERIENCE

Dec 2014 – Present                              AZADEA GROUP                                                                   Dubai, UAE

Sales Executive

§  Proactively acknowledged, greeted and assisted customers in the store

§  Offered customers with exemplary and timely service

§  Provided accurate product information

§  Served multiple customers, discovered their needs, and made recommendations to generate sales

§  Recommended alternative purchase choices

§  Merchandised, stocked and replenished the selling floor constantly

§  Maintained working knowledge of store’s policies and procedures

§  Organized and cleaned store during downtime

§  Handled cash, cheques, and credit card transactions

§  Managed the register in accordance with POS guidelines

§  Addressed loss prevention issues immediately

§  Built and maintained internal and external customer satisfaction

§  Met and exceeded sales goals

§  Upheld brand and operational standards

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Dec 2012 – Nov 2013                         PARK LANE LLC                                                                 Ukraine

Sales Manager            Jan – Nov 2013

Control and supply of all procured items and services. Establish terms, pricing, quality requirements, delivery and contracts.  Prepare and process requisitions, purchase orders and invoices for purchases. Manage and process merchandise returns and exchanges. Produce sales reports.

Broker Dec 2012 – Jan 2013

§  Rent of apartments, offices;

§  Sales of apartments, houses, shops, offices etc

§  Coordinate appointments to show homes to prospective buyers.

§  Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.

§  Generate lists of properties for sale, their locations and descriptions, and available financing options using computers

§  Leading of negotiations and signing of contracts with clients;

§  Full accompaniment and monitoring of business between clients.

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Sep 2012 – March 2013                 INTERNATIONAL BUSINESS SCHOOL                                          Ukraine

Administrator

Working as part of a team and supporting the office manager. Responsible for the day-to-day tasks and administrative duties of the office including covering the reception area

Meeting and greeting clients and visitors to the office. Typing documents and distributing memos. Supervising the work of office juniors and assigning work for them. Handling incoming / outgoing calls, correspondence and filing. Faxing, printing, photocopying, filing and scanning. Organising business travel, itineraries, and accommodation for managers. Monitoring inventory, office stock and ordering supplies as necessary. Updating & maintain the holiday, absence and training records of staff. Responsible for purchase orders. Raising of purchase orders and invoice tracking. Creating and modifying documents using Microsoft Office. Setting up and coordinating meetings and conferences. Involvement in social media implementation. Updating, processing and filing of all documents. Welcoming guests at the reception, registration, work with documents. Organization and coordination of qualification training courses.

EDUCATION

2007 – 2012                                    East Ukrainian National University                                                        Ukraine

n  Bachelor of Business

n  Human Resource Management and Labour Economy

TRAININGS

12.2014- “Client Relations Management” training.

08.2013 – “Leader” Personnel Development Center
12.2012 – “Value Selling and Sales Management” training.
LANGUAGES

Ukrainian (Mother tongue)    Read, Write, Speak and Understanding       Fluent

Russian                                   Read, Write, Speak and Understanding       Fluent

English                                   Read, Write, Speak and Understanding       Very Good

COMPUTER SKILLS

MS Office (Word, Excel, Outlook, Power Point)